-34
NPS
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PlushCare
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About PlushCare's Brand
Get diagnosed, treated, and prescribed medication by top U.S. doctors via phone now. Among its major competitors, PlushCare is ranked in 5th place for NPS while Fruit Street Health is 1st, and Teladoc is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
PlushCare Ranking
- #4 / 4 of its competitors
PlushCare NPS
PlushCare's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether PlushCare's customers would recommend using the product based on a scale of -100 to 100.
PlushCare Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
PlushCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
May 2023 -60 | May 2023 | -60 |
Oct 2023 -33 | Oct 2023 | -33 |
How Other Brands Compare
PlushCare is ranked #4 for NPS among its competitors. Teladoc and American Well come in first and second, with MDLIVE coming in at third.
PlushCare |  Teladoc |  American Well |  MDLIVE | |
| Global Ranking | #- | #559 | #- | #- |
| NPS | -34 | 16 | 12 | -17 |
| Valuation Updated every 24 hours for public companies | - | $27.71B | $1.00B | $350.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PlushCare NPS vs. Competitors
Compared to its competitors, PlushCare's NPS is rated right above HealthTap, and is preceded by MDLIVE.
| COMPANY | NPS Score | |
|---|---|---|
 | Fruit Street Health | 100 |
| Teladoc | 16 |
| American Well | 12 |
 | Avizia | N/A |
| MDLIVE | -17 |
| PlushCare | -34 |
 | HealthTap | -34 |
PlushCare Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of PlushCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PlushCare Customer Loyalty vs. Competitors
Compared to its competitors, PlushCare's Customer Loyalty score is rated right above HealthTap, and is preceded by MDLIVE.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| American Well | 79% |
| Teladoc | 72% |
| MDLIVE | 70% |
| PlushCare | 60% |
| HealthTap | 55% |
| Fruit Street Health | N/A |
| Avizia | N/A |
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PlushCare Product Quality
2.7/5
PlushCare has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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PlushCare Product Information
PlushCare’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.plushcare.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
PlushCare Product Quality vs. Competitors
Compared to its competitors, PlushCare's Product Quality score is rated right above Fruit Street Health, and is preceded by MDLIVE.
| COMPANY | Product Quality Score | |
|---|---|---|
| Avizia | 4/5 |
| Teladoc | 3.5/5 |
| American Well | 3.5/5 |
| HealthTap | 3/5 |
| MDLIVE | 2.7/5 |
| PlushCare | 2.7/5 |
| Fruit Street Health | N/A |
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PlushCare Pricing
PlushCare ROI & Value For Money
2.6/5
PlushCare has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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PlushCare Pricing vs. Competitors
Compared to its competitors, PlushCare's ROI score is rated right above MDLIVE, and is preceded by HealthTap.
| COMPANY | Pricing Score | |
|---|---|---|
| Teladoc | 3.7/5 |
| American Well | 3.6/5 |
| HealthTap | 3.3/5 |
| PlushCare | 2.6/5 |
| MDLIVE | 2.5/5 |
| Fruit Street Health | N/A |
| Avizia | N/A |
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PlushCare Customer Satisfaction (CSAT)
PlushCare Customer Satisfaction (CSAT) Score
40 / 100
PlushCare has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PlushCare Customer Satisfaction vs. Competitors
Compared to its competitors, PlushCare's Customer Satisfaction score is rated right above MDLIVE, and is preceded by American Well.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Teladoc | 71% |
| American Well | 50% |
| PlushCare | 40% |
| MDLIVE | 38% |
| HealthTap | 34% |
| Fruit Street Health | 0% |
| Avizia | 0% |
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PlushCare Customer Service
2.6/5
PlushCare has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About PlushCare's Customer Service
Address
650 5th Street, Suite 502, San Francisco, CA
Website
http://www.plushcare.com
Phone Number
+1 (415) 231-5333
PlushCare Customer Service vs. Competitors
Compared to its competitors, PlushCare's Customer Service score is rated right above MDLIVE, and is preceded by HealthTap.
| COMPANY | Customer Service Score | |
|---|---|---|
| Teladoc | 3.7/5 |
| American Well | 3.5/5 |
| HealthTap | 2.7/5 |
| PlushCare | 2.6/5 |
| MDLIVE | 2.5/5 |
| Fruit Street Health | N/A |
| Avizia | N/A |
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PlushCare as an Employer
2.6/5
PlushCare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
PlushCare scored a -34 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of PlushCare would recommend the brand to a friend. ENPS measures how likely PlushCare employees would recommend working at PlushCare to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
