17
NPS
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Point B Inc
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About Point B Inc's Brand
We solve the world’s most complex business challenges through leading industry expertise and capabilities. Among its major competitors, Point B Inc is ranked in 5th place for NPS while Deloitte (US) is 1st, and North Highland is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Point B Inc CMO
Peggy Brown
Peggy Brown serves as the Chief Marketing Officer of Point B. Peggy started at Point B in September of 2012. Peggy currently resides in the Greater Seattle Area.
Point B Inc Ranking
- #4 / 4 of its competitors
Point B Inc NPS
Point B Inc's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Point B Inc's customers would recommend using the product based on a scale of -100 to 100.
Point B Inc Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Point B Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
May 2022 0 | May 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 17 | Oct 2022 | 17 |
How Other Brands Compare
Point B Inc is ranked #4 for NPS among its competitors. Deloitte (US) and Slalom Consulting come in first and second, with Accenture coming in at third.
Point B Inc |  Accenture |  Deloitte (US) |  Slalom Consulting | |
| Global Ranking | #- | #124 | #154 | #561 |
| NPS | 17 | 20 | 27 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Point B Inc NPS vs. Competitors
Compared to its competitors, Point B Inc's NPS is rated right below Accenture.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
 | North Highland | 27 |
| Slalom Consulting | 23 |
| Accenture | 20 |
| Point B Inc | 17 |
Point B Inc Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Point B Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Point B Inc Customer Loyalty vs. Competitors
Compared to its competitors, Point B Inc's Customer Loyalty score is rated right above Slalom Consulting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Point B Inc | 100% |
| Slalom Consulting | 75% |
| Deloitte (US) | 72% |
| North Highland | 71% |
| Accenture | 71% |
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Point B Inc Product Quality
3.2/5
Point B Inc has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Point B Inc Product Information
Point B Inc’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pointb.com/
- Company Size
- 501-1,000 Employees
Industry
Consulting
Point B Inc Product Quality vs. Competitors
Compared to its competitors, Point B Inc's Product Quality score is rated right below Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| North Highland | 4/5 |
| Deloitte (US) | 3.9/5 |
| Slalom Consulting | 3.8/5 |
| Accenture | 3.7/5 |
| Point B Inc | 3.2/5 |
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Point B Inc Pricing
Point B Inc ROI & Value For Money
3.7/5
Point B Inc has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Point B Inc Pricing vs. Competitors
Compared to its competitors, Point B Inc's ROI score is rated right above Accenture, and is preceded by Deloitte (US).
| COMPANY | Pricing Score | |
|---|---|---|
| North Highland | 4.2/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| Point B Inc | 3.7/5 |
| Accenture | 3.6/5 |
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Point B Inc Customer Satisfaction (CSAT)
Point B Inc Customer Satisfaction (CSAT) Score
66 / 100
Point B Inc has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Point B Inc Customer Satisfaction vs. Competitors
Compared to its competitors, Point B Inc's Customer Satisfaction score is rated right below Slalom Consulting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| North Highland | 84% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Slalom Consulting | 70% |
| Point B Inc | 66% |
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Point B Inc Customer Service
3.7/5
Point B Inc has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Point B Inc's Customer Service
Address
1420 Fifth Avenue Suite 2200, Seattle, WA 98101
Website
http://www.pointb.com/
Phone Number
206.517.5000
Point B Inc's Social Links
Point B Inc Customer Service vs. Competitors
Compared to its competitors, Point B Inc's Customer Service score is rated right below Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| North Highland | 4.2/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.8/5 |
| Point B Inc | 3.7/5 |
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Point B Inc as an Employer
3.8/5
Point B Inc has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Point B Inc scored a 17 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Point B Inc would recommend the brand to a friend. ENPS measures how likely Point B Inc employees would recommend working at Point B Inc to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
