Pratt & Whitney NPS & Customer Reviews

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Pratt & Whitney

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Pratt & Whitney

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About Pratt & Whitney's Brand

Among its major competitors, Pratt & Whitney is ranked in 2nd place for NPS while Rolls-Royce is 1st, and GE Digital is 3rd.

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Pratt & Whitney Ranking

^#2 / 4 of its competitors

Pratt & Whitney NPS

Pratt & Whitney's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether Pratt & Whitney's customers would recommend using the product based on a scale of -100 to 100.

Pratt & Whitney Overall NPS

NPS

59%	Promoters
15%	Passives
26%	Detractors

Pratt & Whitney NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 32	Jan 2024	32
Feb 2024 31	Feb 2024	31
Mar 2024 30	Mar 2024	30
Apr 2024 31	Apr 2024	31
May 2024 35	May 2024	35
Jul 2024 32	Jul 2024	32
Oct 2024 33	Oct 2024	33
Nov 2024 35	Nov 2024	35
Jun 2025 36	Jun 2025	36
Oct 2025 36	Oct 2025	36
Nov 2025 33	Nov 2025	33
Dec 2025 33	Dec 2025	33

How Other Brands Compare

Pratt & Whitney is ranked second for NPS among its competitors. Rolls-Royce and GE Digital come in first and third, with General Electric coming in at #4.

	Pratt & Whitney	General Electric	Rolls-Royce	GE Digital
Global Ranking	#-	#336	#681	#-
NPS	33	6	43	10
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	$115.68B	$13.14B	$105.39B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Pratt & Whitney NPS by Gender

Male customers rated Pratt & Whitney's NPS 30 points higher than Female customers.

Male

Pratt & Whitney's NPS was rated 30 by Male customers on Comparably.

50%

Promoters

30%

Passives

20%

Detractors

Female

Pratt & Whitney's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Pratt & Whitney NPS by Ethnicity

Pratt & Whitney's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -13	Caucasian	-13
Asian or Pacific Islander -67	Asian or Pacific Islander	-67
Other 67	Other	67

Pratt & Whitney NPS by Age

Pratt & Whitney's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

25%

31-35

25%

50%

25%

Pratt & Whitney NPS by Usage

Pratt & Whitney's NPS was rated the highest by customers who have used Pratt & Whitney's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 60	1 to 2 Years	60
2 to 5 Years 33	2 to 5 Years	33
Over 10 Years -20	Over 10 Years	-20

Pratt & Whitney NPS vs. Competitors

Compared to its competitors, Pratt & Whitney's NPS is rated right above GE Digital, and is preceded by Rolls-Royce.

COMPANY		NPS Score
	Rolls-Royce	43
	Pratt & Whitney	33
	GE Digital	10
	General Electric	6

Pratt & Whitney Customer Reviews

Out of the 2 Pratt & Whitney customer reviews 2 were positive and 0 were constructive. Pratt & Whitney customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Pratt & Whitney Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Pratt & Whitney users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Pratt & Whitney Customer Loyalty Score by Gender

Female customers rated Pratt & Whitney's Customer Loyalty score 27% higher than Male customers.

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Male

73%

Yes

Female

100%

Yes

Pratt & Whitney Customer Loyalty Score by Ethnicity

Pratt & Whitney's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

out of 100

Other

Pratt & Whitney Customer Loyalty Score by Age

Pratt & Whitney's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
31-35 100%	31-35	100%

Pratt & Whitney Customer Loyalty Score by Usage

Pratt & Whitney's Customer Loyalty score was rated the highest by customers who have used Pratt & Whitney's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	70%
1 to 2 Years	82%
2 to 5 Years	100%
Over 10 Years	82%

Pratt & Whitney Customer Loyalty Score by Industry

Pratt & Whitney's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	100%
Aerospace and Aviation	49%

Pratt & Whitney Customer Loyalty vs. Competitors

Compared to its competitors, Pratt & Whitney's Customer Loyalty score is rated right above General Electric, and is preceded by Rolls-Royce.

COMPANY		Customer Loyalty Score
	Rolls-Royce	83%
	Pratt & Whitney	79%
	General Electric	75%
	GE Digital	71%

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Pratt & Whitney Product Quality

3.9/5

Pratt & Whitney has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Pratt & Whitney Product Information

Pratt & Whitney’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pratt & Whitney's product the highest. Reviewers from the Aerospace and Aviation industry rated Pratt & Whitney the lowest at 2.4.

Website: https://www.pw.utc.com/

Company Size: 10,000+ Employees

Industry

Tech

Aviation & Aerospace

Quick Insights into Pratt & Whitney Product Quality

Pratt & Whitney's Product Quality score was rated highest by Other customers, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Pratt & Whitney Product Quality the Highest

Other	4.6
1 to 2 Years	4.3
Tech	4.1

Ranked Pratt & Whitney Product Quality the Lowest

Caucasian	3
Over 10 Years	2.9
Aerospace and Aviation	2.4

Pratt & Whitney Product Quality Score by Gender

Pratt & Whitney's Product Quality score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Pratt & Whitney Product Quality Score by Ethnicity

Pratt & Whitney's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 4.6	Other	4.6

Pratt & Whitney Product Quality Score by Age

Pratt & Whitney's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

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Summary	Age	Score
18-25 3.6	18-25	3.6
31-35 3.5	31-35	3.5

Pratt & Whitney Product Quality Score by Usage

Pratt & Whitney's Product Quality score was rated the highest by customers who have used Pratt & Whitney's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	4.3
2 to 5 Years	3.8
Over 10 Years	2.9

Pratt & Whitney Product Quality Score by Industry

Pratt & Whitney's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.1
Aerospace and Aviation	2.4

Pratt & Whitney Product Quality vs. Competitors

Compared to its competitors, Pratt & Whitney's Product Quality score is rated right above GE Digital, and is preceded by Rolls-Royce.

COMPANY		Product Quality Score
	Rolls-Royce	4.3/5
	Pratt & Whitney	3.9/5
	GE Digital	3.9/5
	General Electric	3.7/5

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Pratt & Whitney Pricing

Pratt & Whitney ROI & Value For Money

3.8/5

Pratt & Whitney has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Pratt & Whitney Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Pratt & Whitney.

Quick Insights into Pratt & Whitney ROI

Pratt & Whitney's ROI score was rated highest by Other customers, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Pratt & Whitney ROI the Highest

Other	4.5
Tech	4.1
2 to 5 Years	4

Ranked Pratt & Whitney ROI the Lowest

Over 10 Years	3.2
Asian or Pacific Islander	3.1
Aerospace and Aviation	2.6

Pratt & Whitney ROI Score by Gender

Female customers rated Pratt & Whitney's ROI score 0.1 stars higher than Male customers.

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Male

3.5/5

Female

3.6/5

Pratt & Whitney ROI Score by Ethnicity

Pratt & Whitney's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Other 4.5	Other	4.5

Pratt & Whitney ROI Score by Age

Pratt & Whitney's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.5	18-25	3.5
31-35 3.6	31-35	3.6

Pratt & Whitney ROI Score by Usage

Pratt & Whitney's ROI score was rated the highest by customers who have used Pratt & Whitney's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	3.8
2 to 5 Years	4
Over 10 Years	3.2

Pratt & Whitney ROI Score by Industry

Pratt & Whitney's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.1
Aerospace and Aviation	2.6

Pratt & Whitney Pricing vs. Competitors

Compared to its competitors, Pratt & Whitney's ROI score is rated right above GE Digital, and is preceded by Rolls-Royce.

COMPANY		Pricing Score
	Rolls-Royce	3.9/5
	Pratt & Whitney	3.8/5
	GE Digital	3.5/5
	General Electric	3.5/5

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Pratt & Whitney Customer Satisfaction (CSAT)

Pratt & Whitney Customer Satisfaction (CSAT) Score

71 / 100

Pratt & Whitney has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	52%
Satisfied	19%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	3%
Very Dissatisfied	10%

Very Satisfied

52%

Satisfied

19%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Pratt & Whitney Customer Satisfaction

Pratt & Whitney's Customer Satisfaction score was rated highest by customers who have used Pratt & Whitney's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.

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Ranked Pratt & Whitney Customer Satisfaction the Highest

1 to 2 Years	100%
Male	83%
Caucasian	57%

Ranked Pratt & Whitney Customer Satisfaction the Lowest

Female	63%
Over 10 Years	40%
Asian or Pacific Islander	33%

Pratt & Whitney Customer Satisfaction Score by Gender

Male customers rated Pratt & Whitney's Customer Satisfaction score 20 points higher than Female customers.

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83 / 100

Male

	Very Satisfied	67%
	Satisfied	16%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	0%
	Very Dissatisfied	0%

63 / 100

Female

	Very Satisfied	50%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	11%
	Very Dissatisfied	13%

Pratt & Whitney Customer Satisfaction Score by Ethnicity

Caucasian
57%
Asian or Pacific Islander
33%

CSAT according to Caucasian

Pratt & Whitney's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	29%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

29%

CSAT according to Asian or Pacific Islander

Pratt & Whitney's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	67%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

67%

Dissatisfied

Very Dissatisfied

Pratt & Whitney Customer Satisfaction Score by Age

Pratt & Whitney's Customer Satisfaction score was rated 50 points by customers ages 31-35 on Comparably.

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100

Breakdown

Age

Score

31-35

50%

Pratt & Whitney Customer Satisfaction Score by Usage

Pratt & Whitney's Customer Satisfaction score was rated the highest by customers who have used Pratt & Whitney's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	100
2 to 5 Years	66
Over 10 Years	40

Pratt & Whitney Customer Satisfaction Score by Industry

Pratt & Whitney's Customer Satisfaction score was rated 50 points by Aerospace and Aviation industry customers.

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			"label": "Aerospace and Aviation",
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Aerospace and Aviation	50

Pratt & Whitney Customer Satisfaction vs. Competitors

Compared to its competitors, Pratt & Whitney's Customer Satisfaction score is rated right above General Electric, and is preceded by GE Digital.

COMPANY		Customer Satisfaction (CSAT) Score
	Rolls-Royce	82%
	GE Digital	75%
	Pratt & Whitney	71%
	General Electric	66%

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Pratt & Whitney Customer Service

3.9/5

Pratt & Whitney has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Pratt & Whitney's Customer Service

Website

https://www.pw.utc.com/

Quick Insights into Pratt & Whitney Customer Service

Pratt & Whitney's Customer Service score was rated highest by Other customers, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Pratt & Whitney Customer Service the Highest

Other	4.6
Less than 1 Year	4.3
Tech	4.1

Ranked Pratt & Whitney Customer Service the Lowest

Caucasian	3.2
Over 10 Years	3.1
Aerospace and Aviation	2.8

Pratt & Whitney Customer Service Score by Gender

Female customers rated Pratt & Whitney's Customer Service score 0.1 stars higher than Male customers.

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Male

3.6/5

Female

3.7/5

Pratt & Whitney Customer Service Score by Ethnicity

Pratt & Whitney's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 4.6	Other	4.6

Pratt & Whitney Customer Service Score by Age

Pratt & Whitney's Customer Service score was rated 3.6 stars by customers ages 18-25 and customers ages 31-35 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
31-35 3.6	31-35	3.6

Pratt & Whitney Customer Service Score by Usage

Pratt & Whitney's Customer Service score was rated the highest by customers who have used Pratt & Whitney's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.3
1 to 2 Years	3.9
2 to 5 Years	4
Over 10 Years	3.1

Pratt & Whitney Customer Service Score by Industry

Pratt & Whitney's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	4.1
Aerospace and Aviation	2.8

Pratt & Whitney Customer Service vs. Competitors

Compared to its competitors, Pratt & Whitney's Customer Service score is rated right above GE Digital, and is preceded by Rolls-Royce.

COMPANY		Customer Service Score
	Rolls-Royce	4.1/5
	Pratt & Whitney	3.9/5
	GE Digital	3.6/5
	General Electric	3.5/5

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Pratt & Whitney as an Employer

3.9/5

Pratt & Whitney has a 3.9/5 stars for its overall company culture rated by their employees

top

25%

CEO of Pratt & Whitney

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Pratt & Whitney scored a 33 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Pratt & Whitney would recommend the brand to a friend. ENPS measures how likely Pratt & Whitney employees would recommend working at Pratt & Whitney to a friend.

Net Promoter Score

NPS Score

59%	Promoters
15%	Passive
26%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
21%	Passive
29%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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