-18
NPS
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Presidio
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About Presidio's Brand
Presidio is a global digital services and solutions provider. We help our customers accelerate their digital outcomes at disruptor speeds. Among its major competitors, Presidio is ranked in 6th place for NPS while Pure Storage is 1st, and Cisco is 2nd.Their current valuation is $1.39B
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3/5
Customer Service
Presidio Ranking
- #4 / 4 of its competitors
Presidio NPS
Presidio's Net Promoter Score (NPS) is a -18 with 35% Promoters, 12% Passives, and 53% Detractors. Net Promoter Score tracks whether Presidio's customers would recommend using the product based on a scale of -100 to 100.
Presidio Overall NPS
| 35% | Promoters |
|---|---|
| 12% | Passives |
| 53% | Detractors |
Presidio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Jan 2021 -100 | Jan 2021 | -100 |
Apr 2021 -75 | Apr 2021 | -75 |
Jun 2021 -60 | Jun 2021 | -60 |
Feb 2022 -63 | Feb 2022 | -63 |
Mar 2022 -67 | Mar 2022 | -67 |
Mar 2023 -54 | Mar 2023 | -54 |
May 2023 -43 | May 2023 | -43 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -25 | Apr 2024 | -25 |
Aug 2025 -18 | Aug 2025 | -18 |
How Other Brands Compare
Presidio is ranked #4 for NPS among its competitors. Cisco and VMware come in first and second, with Dell Technologies coming in at third. Among those competitors, it is the lowest valued company behind Cisco.
Presidio |  Cisco |  Dell Technologies |  VMware | |
| Global Ranking | #- | #71 | #121 | #329 |
| NPS | -18 | 36 | 17 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.39B | $192.85B | $58.48B | $61.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Presidio NPS vs. Competitors
Compared to its competitors, Presidio's NPS is rated right below Dell Technologies.
| COMPANY | NPS Score | |
|---|---|---|
 | Pure Storage | 41 |
| Cisco | 36 |
 | Palo Alto Networks | 32 |
| VMware | 31 |
| Dell Technologies | 17 |
| Presidio | -18 |
Presidio Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Presidio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Presidio Customer Loyalty Score by Industry
Presidio's Customer Loyalty score was rated 70% by Tech industry customers.
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Presidio Customer Loyalty vs. Competitors
Compared to its competitors, Presidio's Customer Loyalty score is rated right below Dell Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pure Storage | 85% |
| Palo Alto Networks | 82% |
| Cisco | 81% |
| VMware | 79% |
| Dell Technologies | 78% |
| Presidio | 67% |
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Presidio Product Quality
3.4/5
Presidio has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Presidio Product Information
Presidio’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Presidio's product the highest.
- Website
- http://www.presidio.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Presidio Product Quality
Presidio's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Presidio Product Quality the Highest
Presidio Product Quality Score by Industry
Presidio's Product Quality score was rated 2.6 stars by Tech industry customers.
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Presidio Product Quality vs. Competitors
Compared to its competitors, Presidio's Product Quality score is rated right below Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cisco | 4.1/5 |
| Pure Storage | 4/5 |
| VMware | 4/5 |
| Palo Alto Networks | 3.9/5 |
| Dell Technologies | 3.5/5 |
| Presidio | 3.4/5 |
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Presidio Pricing
Presidio ROI & Value For Money
3/5
Presidio has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Presidio Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Presidio ROI
Presidio's ROI score was rated highest by customers from the Tech industry.
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Ranked Presidio ROI the Highest
Presidio ROI Score by Industry
Presidio's ROI score was rated 2.6 stars by Tech industry customers.
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Presidio Pricing vs. Competitors
Compared to its competitors, Presidio's ROI score is rated right below Dell Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Cisco | 4/5 |
| Pure Storage | 3.8/5 |
| Palo Alto Networks | 3.8/5 |
| VMware | 3.8/5 |
| Dell Technologies | 3.5/5 |
| Presidio | 3/5 |
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Presidio Customer Satisfaction (CSAT)
Presidio Customer Satisfaction (CSAT) Score
75 / 100
Presidio has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Presidio Customer Satisfaction vs. Competitors
Compared to its competitors, Presidio's Customer Satisfaction score is rated right above Palo Alto Networks, and is preceded by VMware.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pure Storage | 77% |
| Cisco | 77% |
| VMware | 76% |
| Presidio | 75% |
| Palo Alto Networks | 73% |
| Dell Technologies | 68% |
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Presidio Customer Service
3/5
Presidio has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Presidio's Customer Service
Address
One Penn Plaza, Suite 2501, New York City, NY 10119
Website
http://www.presidio.com
Phone Number
212.652.5700
Presidio's Social Links
Quick Insights into Presidio Customer Service
Presidio's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Presidio Customer Service the Highest
Presidio Customer Service Score by Industry
Presidio's Customer Service score was rated 3 stars by Tech industry customers.
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Presidio Customer Service vs. Competitors
Compared to its competitors, Presidio's Customer Service score is rated right below Dell Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cisco | 4.1/5 |
| Pure Storage | 4/5 |
| Palo Alto Networks | 3.9/5 |
| VMware | 3.8/5 |
| Dell Technologies | 3.4/5 |
| Presidio | 3/5 |
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Presidio as an Employer
4.3/5
Presidio has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Presidio scored a -18 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Presidio would recommend the brand to a friend. ENPS measures how likely Presidio employees would recommend working at Presidio to a friend.
Net Promoter Score
-18
NPS Score
| 35% | Promoters |
|---|---|
| 12% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 65% | Promoters |
|---|---|
| 13% | Passive |
| 22% | Detractors |
