-13
NPS
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PrideStaff
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About PrideStaff's Brand
PrideStaff provides staffing and recruiting services throughout the United States. Among its major competitors, PrideStaff is ranked in 4th place for NPS while Roth Staffing is 1st, and Kelly is 2nd.
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
PrideStaff Ranking
- #4 / 4 of its competitors
PrideStaff NPS
PrideStaff's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether PrideStaff's customers would recommend using the product based on a scale of -100 to 100.
PrideStaff Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
PrideStaff NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 -100 | Apr 2020 | -100 |
Oct 2020 0 | Oct 2020 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
Mar 2023 -50 | Mar 2023 | -50 |
Oct 2023 -40 | Oct 2023 | -40 |
Mar 2024 -17 | Mar 2024 | -17 |
Sep 2024 -29 | Sep 2024 | -29 |
Jun 2025 -13 | Jun 2025 | -13 |
How Other Brands Compare
PrideStaff is ranked #4 for NPS among its competitors. Roth Staffing and Kelly come in first and second, with Randstad coming in at third.
PrideStaff |  Randstad |  Kelly |  Roth Staffing | |
| Global Ranking | #- | #525 | #593 | #- |
| NPS | -13 | 17 | 27 | 80 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $47.78M | $875.42M | $146.25M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PrideStaff NPS vs. Competitors
Compared to its competitors, PrideStaff's NPS is rated right above Spherion, and is preceded by Randstad.
| COMPANY | NPS Score | |
|---|---|---|
| Roth Staffing | 80 |
| Kelly | 27 |
| Randstad | 17 |
| PrideStaff | -13 |
 | Spherion | -15 |
PrideStaff Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of PrideStaff users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PrideStaff Customer Loyalty vs. Competitors
Compared to its competitors, PrideStaff's Customer Loyalty score is rated right above Roth Staffing, and is preceded by Spherion.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kelly | 81% |
| Randstad | 78% |
| Spherion | 74% |
| PrideStaff | 63% |
| Roth Staffing | 55% |
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PrideStaff Product Quality
3.4/5
PrideStaff has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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PrideStaff Product Information
PrideStaff’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.pridestaff.com/
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
PrideStaff Product Quality vs. Competitors
Compared to its competitors, PrideStaff's Product Quality score is rated right above Spherion, and is preceded by Randstad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Roth Staffing | 4.1/5 |
| Kelly | 3.8/5 |
| Randstad | 3.7/5 |
| PrideStaff | 3.4/5 |
| Spherion | 3/5 |
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PrideStaff Pricing
PrideStaff ROI & Value For Money
3.1/5
PrideStaff has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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PrideStaff Pricing vs. Competitors
Compared to its competitors, PrideStaff's ROI score is rated right above Spherion, and is preceded by Randstad.
| COMPANY | Pricing Score | |
|---|---|---|
| Roth Staffing | 5/5 |
| Kelly | 3.8/5 |
| Randstad | 3.7/5 |
| PrideStaff | 3.1/5 |
| Spherion | 2.8/5 |
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PrideStaff Customer Satisfaction (CSAT)
PrideStaff Customer Satisfaction (CSAT) Score
66 / 100
PrideStaff has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PrideStaff Customer Satisfaction vs. Competitors
Compared to its competitors, PrideStaff's Customer Satisfaction score is rated right above Kelly, and is preceded by Randstad.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Roth Staffing | 100% |
| Randstad | 69% |
| PrideStaff | 66% |
| Kelly | 63% |
| Spherion | 44% |
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PrideStaff Customer Service
3.2/5
PrideStaff has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About PrideStaff's Customer Service
Address
7535 North Palm Avenue, Fresno, CA 93711-5504
Website
https://www.pridestaff.com/
Phone Number
800-774-3316
PrideStaff's Social Links
PrideStaff Customer Service vs. Competitors
Compared to its competitors, PrideStaff's Customer Service score is rated right above Spherion, and is preceded by Randstad.
| COMPANY | Customer Service Score | |
|---|---|---|
| Roth Staffing | 5/5 |
| Kelly | 3.7/5 |
| Randstad | 3.7/5 |
| PrideStaff | 3.2/5 |
| Spherion | 2.6/5 |
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PrideStaff as an Employer
4.6/5
PrideStaff has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PrideStaff scored a -13 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of PrideStaff would recommend the brand to a friend. ENPS measures how likely PrideStaff employees would recommend working at PrideStaff to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 70% | Promoters |
|---|---|
| 13% | Passive |
| 17% | Detractors |
