80
NPS
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Roth Staffing
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About Roth Staffing's Brand
Roth Staffing is the parent company of Ultimate Staffing Services, Ledgent Finance & Accounting, Adams & Martin Group and Ledgent Technology. We are affiliated with About Talent. Among its major competitors, Roth Staffing is ranked in 1st place for NPS while Adecco Group is 2nd, and Randstad is 3rd.Their current valuation is $146.25M
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
5/5
Pricing
5/5
Customer Service
Roth Staffing Ranking
- #1 / 4 of its competitors
Roth Staffing NPS
Roth Staffing's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Roth Staffing's customers would recommend using the product based on a scale of -100 to 100.
Roth Staffing Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Roth Staffing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 75 | Apr 2023 | 75 |
May 2023 80 | May 2023 | 80 |
How Other Brands Compare
Roth Staffing is ranked first for NPS among its competitors. Randstad and Robert Half come in second and third, with Manpower Professional coming in at #4. Among those competitors, it is the third most valued company behind Robert Half.
Roth Staffing |  Randstad |  Robert Half |  Manpower Professional | |
| Global Ranking | #- | #525 | #695 | #- |
| NPS | 80 | 17 | 15 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $146.25M | $47.78M | $8.98B | $3.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roth Staffing NPS vs. Competitors
Compared to its competitors, Roth Staffing's NPS is rated right above Adecco Group.
| COMPANY | NPS Score | |
|---|---|---|
| Roth Staffing | 80 |
 | Adecco Group | 36 |
| Randstad | 17 |
| Robert Half | 15 |
 | Allegis Global Solutions | 4 |
| Manpower Professional | 0 |
 | PrideStaff | -13 |
 | Select Staffing | -50 |
Roth Staffing Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Roth Staffing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Roth Staffing Customer Loyalty vs. Competitors
Compared to its competitors, Roth Staffing's Customer Loyalty score is rated right below Select Staffing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Adecco Group | 80% |
| Randstad | 78% |
| Manpower Professional | 68% |
| Robert Half | 67% |
| PrideStaff | 63% |
| Allegis Global Solutions | 62% |
| Select Staffing | 60% |
| Roth Staffing | 55% |
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Roth Staffing Product Quality
4.1/5
Roth Staffing has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Roth Staffing Product Information
Roth Staffing’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.rothstaffing.com
- Company Size
- 501-1,000 Employees
Industry
Staffing and Recruiting
Roth Staffing Product Quality vs. Competitors
Compared to its competitors, Roth Staffing's Product Quality score is rated right above Adecco Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Roth Staffing | 4.1/5 |
| Adecco Group | 3.8/5 |
| Randstad | 3.7/5 |
| Manpower Professional | 3.4/5 |
| PrideStaff | 3.4/5 |
| Allegis Global Solutions | 3.2/5 |
| Robert Half | 3/5 |
| Select Staffing | 1.8/5 |
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Roth Staffing Pricing
Roth Staffing ROI & Value For Money
5/5
Roth Staffing has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Roth Staffing Pricing vs. Competitors
Compared to its competitors, Roth Staffing's ROI score is rated right above Adecco Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Roth Staffing | 5/5 |
| Adecco Group | 4/5 |
| Randstad | 3.7/5 |
| Allegis Global Solutions | 3.6/5 |
| Robert Half | 3.1/5 |
| PrideStaff | 3.1/5 |
| Manpower Professional | 2.5/5 |
| Select Staffing | 2.5/5 |
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Roth Staffing Customer Satisfaction (CSAT)
Roth Staffing Customer Satisfaction (CSAT) Score
100 / 100
Roth Staffing has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roth Staffing Customer Satisfaction vs. Competitors
Compared to its competitors, Roth Staffing's Customer Satisfaction score is rated right above Manpower Professional.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Roth Staffing | 100% |
| Manpower Professional | 100% |
| Adecco Group | 81% |
| Randstad | 69% |
| PrideStaff | 66% |
| Robert Half | 53% |
| Allegis Global Solutions | 43% |
| Select Staffing | 0% |
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Roth Staffing Customer Service
5/5
Roth Staffing has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Roth Staffing's Customer Service
Address
450 N. State College, Orange, CA 92868
Website
http://www.rothstaffing.com
Phone Number
7149398600
Roth Staffing's Social Links
Roth Staffing Customer Service vs. Competitors
Compared to its competitors, Roth Staffing's Customer Service score is rated right above Adecco Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Roth Staffing | 5/5 |
| Adecco Group | 3.9/5 |
| Randstad | 3.7/5 |
| Allegis Global Solutions | 3.3/5 |
| Robert Half | 3.2/5 |
| PrideStaff | 3.2/5 |
| Manpower Professional | 2.8/5 |
| Select Staffing | 2.4/5 |
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Roth Staffing as an Employer
3.9/5
Roth Staffing has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Roth Staffing scored a 80 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Roth Staffing would recommend the brand to a friend. ENPS measures how likely Roth Staffing employees would recommend working at Roth Staffing to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 57% | Promoters |
|---|---|
| 4% | Passive |
| 39% | Detractors |
