-15
NPS
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Spherion
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About Spherion's Brand
We're a national recruiting and staffing enterprise that blends the resources of a global talent company with the local insights of our independent franchise owners. A pioneer in the staffing industry, we’ve been providing companies with the workforce solutions they need for over 75 years, while helping people find jobs and build careers where they can thrive. Among its major competitors, Spherion is ranked in 5th place for NPS while Adecco Group is 1st, and Kelly is 2nd.
Brand at a Glance
74%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.6/5
Customer Service
Spherion Ranking
- #4 / 4 of its competitors
Spherion NPS
Spherion's Net Promoter Score (NPS) is a -15 with 39% Promoters, 7% Passives, and 54% Detractors. Net Promoter Score tracks whether Spherion's customers would recommend using the product based on a scale of -100 to 100.
Spherion Overall NPS
| 39% | Promoters |
|---|---|
| 7% | Passives |
| 54% | Detractors |
Spherion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -20 | Sep 2022 | -20 |
Oct 2022 -25 | Oct 2022 | -25 |
Nov 2022 -30 | Nov 2022 | -30 |
Dec 2022 -22 | Dec 2022 | -22 |
Jun 2023 -27 | Jun 2023 | -27 |
Jul 2023 -30 | Jul 2023 | -30 |
Aug 2023 -34 | Aug 2023 | -34 |
Sep 2023 -31 | Sep 2023 | -31 |
Nov 2023 -25 | Nov 2023 | -25 |
Dec 2023 -20 | Dec 2023 | -20 |
Mar 2024 -16 | Mar 2024 | -16 |
Dec 2024 -14 | Dec 2024 | -14 |
How Other Brands Compare
Spherion is ranked #4 for NPS among its competitors. Kelly and Robert Half come in first and second, with Manpower Professional coming in at third.
Spherion |  Kelly |  Robert Half |  Manpower Professional | |
| Global Ranking | #- | #593 | #695 | #- |
| NPS | -15 | 27 | 15 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $875.42M | $8.98B | $3.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spherion NPS by Gender
Spherion's NPS was rated -39 by Male customers on Comparably.
Male
-39
Spherion's NPS was rated -39 by Male customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Female
N/A
Spherion's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Spherion NPS by Ethnicity
Spherion's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Spherion NPS by Usage
Spherion's NPS was rated -42 points by customers who have used Spherion's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
Spherion NPS vs. Competitors
Compared to its competitors, Spherion's NPS is rated right above Aerotek, and is preceded by Manpower Professional.
| COMPANY | NPS Score | |
|---|---|---|
 | Adecco Group | 36 |
| Kelly | 27 |
| Robert Half | 15 |
| Manpower Professional | 0 |
| Spherion | -15 |
 | Aerotek | -22 |
 | Randstad USA | -26 |
Spherion Customer Reviews
Out of the 2 Spherion customer reviews 1 was positive and 1 was constructive. Spherion customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Spherion Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Spherion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spherion Customer Loyalty Score by Gender
Spherion's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Spherion Customer Loyalty Score by Ethnicity
Spherion's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
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64
out of 100
Caucasian
Spherion Customer Loyalty Score by Usage
Spherion's Customer Loyalty score was rated 61% by customers who have used Spherion's products/services for Less than 1 Year.
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Spherion Customer Loyalty vs. Competitors
Compared to its competitors, Spherion's Customer Loyalty score is rated right above Randstad USA, and is preceded by Adecco Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kelly | 81% |
| Adecco Group | 80% |
| Spherion | 74% |
| Randstad USA | 72% |
| Manpower Professional | 68% |
| Robert Half | 67% |
| Aerotek | 60% |
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Spherion Product Quality
3/5
Spherion has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Spherion Product Information
Spherion’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.spherion.com
- Company Size
- 51-200 Employees
Industry
Staffing and Recruiting
Quick Insights into Spherion Product Quality
Spherion's Product Quality score was rated highest by Caucasian customers.
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Ranked Spherion Product Quality the Highest
Spherion Product Quality Score by Gender
Spherion's Product Quality score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Spherion Product Quality Score by Ethnicity
Spherion's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Spherion Product Quality Score by Usage
Spherion's Product Quality score was rated 2 stars by customers who have used Spherion's products/services for Less than 1 Year.
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Spherion Product Quality vs. Competitors
Compared to its competitors, Spherion's Product Quality score is rated right above Randstad USA, and is preceded by Robert Half.
| COMPANY | Product Quality Score | |
|---|---|---|
| Adecco Group | 3.8/5 |
| Kelly | 3.8/5 |
| Manpower Professional | 3.4/5 |
| Aerotek | 3.1/5 |
| Robert Half | 3/5 |
| Spherion | 3/5 |
| Randstad USA | 2.9/5 |
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Spherion Pricing
Spherion ROI & Value For Money
2.8/5
Spherion has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Spherion ROI
Spherion's ROI score was rated highest by customers who have used Spherion's products/services for Less than 1 Year.
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Ranked Spherion ROI the Highest
Spherion ROI Score by Gender
Spherion's ROI score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Spherion ROI Score by Ethnicity
Spherion's ROI score was rated 1.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Spherion ROI Score by Usage
Spherion's ROI score was rated 2 stars by customers who have used Spherion's products/services for Less than 1 Year.
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Spherion Pricing vs. Competitors
Compared to its competitors, Spherion's ROI score is rated right above Randstad USA, and is preceded by Aerotek.
| COMPANY | Pricing Score | |
|---|---|---|
| Adecco Group | 4/5 |
| Kelly | 3.8/5 |
| Robert Half | 3.1/5 |
| Aerotek | 3/5 |
| Spherion | 2.8/5 |
| Randstad USA | 2.6/5 |
| Manpower Professional | 2.5/5 |
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Spherion Customer Satisfaction (CSAT)
Spherion Customer Satisfaction (CSAT) Score
44 / 100
Spherion has an overall Customer Satisfaction score of 44 rated by its users and customers.
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Very Satisfied
39%
Satisfied
5%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spherion Customer Satisfaction
Spherion's Customer Satisfaction score was rated highest by Male customers.
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Ranked Spherion Customer Satisfaction the Highest
Spherion Customer Satisfaction Score by Gender
Spherion's Customer Satisfaction score was rated 28 by Male customers on Comparably.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 72% |
Spherion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spherion's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
Spherion Customer Satisfaction Score by Usage
Spherion's Customer Satisfaction score was rated 16 points by customers who have used Spherion's products/services for Less than 1 Year.
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Spherion Customer Satisfaction vs. Competitors
Compared to its competitors, Spherion's Customer Satisfaction score is rated right above Randstad USA, and is preceded by Robert Half.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Manpower Professional | 100% |
| Adecco Group | 81% |
| Kelly | 63% |
| Aerotek | 54% |
| Robert Half | 53% |
| Spherion | 44% |
| Randstad USA | 38% |
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Spherion Customer Service
2.6/5
Spherion has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Spherion's Customer Service
Address
3625 Cumberland Boulevard, Suite 600, Atlanta, GA 30339
Website
http://www.spherion.com
Phone Number
888-218-4417
Spherion's Social Links
Quick Insights into Spherion Customer Service
Spherion's Customer Service score was rated highest by Caucasian customers.
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Ranked Spherion Customer Service the Highest
Spherion Customer Service Score by Gender
Spherion's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Spherion Customer Service Score by Ethnicity
Spherion's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Spherion Customer Service Score by Usage
Spherion's Customer Service score was rated 1.8 stars by customers who have used Spherion's products/services for Less than 1 Year.
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Spherion Customer Service vs. Competitors
Compared to its competitors, Spherion's Customer Service score is rated right below Manpower Professional.
| COMPANY | Customer Service Score | |
|---|---|---|
| Adecco Group | 3.9/5 |
| Kelly | 3.7/5 |
| Robert Half | 3.2/5 |
| Aerotek | 3.1/5 |
| Randstad USA | 3.1/5 |
| Manpower Professional | 2.8/5 |
| Spherion | 2.6/5 |
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Spherion as an Employer
3.5/5
Spherion has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Spherion scored a -15 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Spherion would recommend the brand to a friend. ENPS measures how likely Spherion employees would recommend working at Spherion to a friend.
Net Promoter Score
-15
NPS Score
| 39% | Promoters |
|---|---|
| 7% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
