-28
NPS
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PrismHR
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About PrismHR's Brand
PrismHR delivers HR software and access to nearly 80,000 small- and medium-size businesses (SMBs) and 2M+ employees; the largest network of HR outsourcers in the United States. With hiring, payroll, benefits, compliance and much more, PrismHR technology makes HR more efficient across the entire employee lifecycle. Among its major competitors, PrismHR is ranked in 6th place for NPS while Breezy HR is 1st, and Workday is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
PrismHR Ranking
- #4 / 4 of its competitors
PrismHR NPS
PrismHR's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether PrismHR's customers would recommend using the product based on a scale of -100 to 100.
PrismHR Overall NPS
| 29% | Promoters |
|---|---|
| 14% | Passives |
| 57% | Detractors |
PrismHR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Jun 2022 -25 | Jun 2022 | -25 |
Aug 2022 0 | Aug 2022 | 0 |
Nov 2022 -17 | Nov 2022 | -17 |
Aug 2023 -29 | Aug 2023 | -29 |
How Other Brands Compare
PrismHR is ranked #4 for NPS among its competitors. Workday and UKG come in first and second, with Gusto coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PrismHR Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PrismHR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PrismHR Customer Loyalty vs. Competitors
Compared to its competitors, PrismHR's Customer Loyalty score is rated right above UKG, and is preceded by Gusto.
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PrismHR Product Quality
3.5/5
PrismHR has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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PrismHR Product Information
PrismHR’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.prismhr.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Venture Capital & Private Equity
PrismHR Product Quality vs. Competitors
Compared to its competitors, PrismHR's Product Quality score is rated right above Gusto, and is preceded by Namely.
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PrismHR Pricing
PrismHR ROI & Value For Money
3/5
PrismHR has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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PrismHR Pricing vs. Competitors
Compared to its competitors, PrismHR's ROI score is rated right above Ultimate Software Group, and is preceded by Gusto.
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PrismHR Customer Satisfaction (CSAT)
PrismHR Customer Satisfaction (CSAT) Score
60 / 100
PrismHR has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PrismHR Customer Satisfaction vs. Competitors
Compared to its competitors, PrismHR's Customer Satisfaction score is rated right above UKG, and is preceded by Workday.
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PrismHR Customer Service
3/5
PrismHR has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About PrismHR's Customer Service
Address
35 Parkwood Dr, Hopkinton, MA 01748
Website
http://www.prismhr.com/
Phone Number
508.283.9281
PrismHR's Social Links
PrismHR Customer Service vs. Competitors
Compared to its competitors, PrismHR's Customer Service score is rated right above UKG, and is preceded by Namely.
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Consumer vs. Employees
PrismHR scored a -28 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of PrismHR would recommend the brand to a friend. ENPS measures how likely PrismHR employees would recommend working at PrismHR to a friend.
Net Promoter Score
-28
NPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
