-50
NPS
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PrivCo
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About PrivCo's Brand
Private Company Financial Database Among its major competitors, PrivCo is ranked in 5th place for NPS while Trustpilot is 1st, and CB Insights is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
PrivCo Ranking
- #4 / 4 of its competitors
PrivCo NPS
PrivCo's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether PrivCo's customers would recommend using the product based on a scale of -100 to 100.
PrivCo Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
PrivCo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Aug 2026 -50 | Aug 2026 | -50 |
How Other Brands Compare
PrivCo is ranked #4 for NPS among its competitors. Trustpilot and CB Insights come in first and second, with PitchBook coming in at third.
PrivCo |  Trustpilot |  CB Insights |  PitchBook | |
| Global Ranking | #- | #614 | #- | #- |
| NPS | -50 | 29 | 25 | 14 |
| Valuation Updated every 24 hours for public companies | - | $1.67B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PrivCo NPS vs. Competitors
Compared to its competitors, PrivCo's NPS is rated right below Glassdoor.
| COMPANY | NPS Score | |
|---|---|---|
| Trustpilot | 29 |
| CB Insights | 25 |
| PitchBook | 14 |
 | Mattermark | N/A |
 | DataFox | N/A |
 | Glassdoor | -2 |
| PrivCo | -50 |
PrivCo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PrivCo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PrivCo Customer Loyalty vs. Competitors
Compared to its competitors, PrivCo's Customer Loyalty score is rated right above Trustpilot.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PrivCo | 100% |
| Trustpilot | 81% |
| PitchBook | 72% |
| Glassdoor | 72% |
| CB Insights | 61% |
| Mattermark | N/A |
| DataFox | N/A |
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PrivCo Product Quality
3.2/5
PrivCo has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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PrivCo Product Information
PrivCo’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://privco.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
FinTech
PrivCo Product Quality vs. Competitors
Compared to its competitors, PrivCo's Product Quality score is rated right above Mattermark, and is preceded by Glassdoor.
| COMPANY | Product Quality Score | |
|---|---|---|
| Trustpilot | 3.7/5 |
| PitchBook | 3.6/5 |
| CB Insights | 3.5/5 |
| Glassdoor | 3.4/5 |
| PrivCo | 3.2/5 |
| Mattermark | N/A |
| DataFox | N/A |
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PrivCo Pricing
PrivCo ROI & Value For Money
3.5/5
PrivCo has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PrivCo Pricing vs. Competitors
Compared to its competitors, PrivCo's ROI score is rated right above CB Insights, and is preceded by PitchBook.
| COMPANY | Pricing Score | |
|---|---|---|
| PitchBook | 3.6/5 |
| PrivCo | 3.5/5 |
| CB Insights | 3.4/5 |
| Trustpilot | 3.3/5 |
| Glassdoor | 3.1/5 |
| Mattermark | N/A |
| DataFox | N/A |
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PrivCo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PrivCo Customer Satisfaction vs. Competitors
Compared to its competitors, PrivCo's Customer Satisfaction score is rated right above Mattermark, and is preceded by Trustpilot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PitchBook | 67% |
| Glassdoor | 58% |
| CB Insights | 56% |
| Trustpilot | 54% |
| PrivCo | 0% |
| Mattermark | 0% |
| DataFox | 0% |
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PrivCo Customer Service
3.5/5
PrivCo has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About PrivCo's Customer Service
Address
19 West 21st Street, Suite 1105, New York City, NY
Website
http://privco.com
Phone Number
212-645-1686
PrivCo Customer Service vs. Competitors
Compared to its competitors, PrivCo's Customer Service score is rated right above Glassdoor, and is preceded by CB Insights.
| COMPANY | Customer Service Score | |
|---|---|---|
| PitchBook | 3.7/5 |
| CB Insights | 3.5/5 |
| PrivCo | 3.5/5 |
| Glassdoor | 3.2/5 |
| Trustpilot | 3/5 |
| Mattermark | N/A |
| DataFox | N/A |
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PrivCo as an Employer
2.9/5
PrivCo has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
PrivCo scored a -50 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of PrivCo would recommend the brand to a friend. ENPS measures how likely PrivCo employees would recommend working at PrivCo to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
