-100
NPS
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Purism
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About Purism's Brand
Beautiful computers designed to respect and protect your privacy, security and freedom. Among its major competitors, Purism is ranked in 6th place for NPS while Apple is 1st, and Google is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Purism Ranking
- #4 / 4 of its competitors
Purism NPS
Purism's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Purism's customers would recommend using the product based on a scale of -100 to 100.
Purism Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Purism NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Purism is ranked #4 for NPS among its competitors. Apple and Google come in first and second, with Dell Technologies coming in at third.
Purism |  Apple |  Google |  Dell Technologies | |
| Global Ranking | #- | #5 | #8 | #121 |
| NPS | -100 | 48 | 42 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $2.11T | $1.42T | $58.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Purism Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Purism users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Purism Customer Loyalty vs. Competitors
Compared to its competitors, Purism's Customer Loyalty score is rated right below Lenovo.
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Purism Product Quality
1.5/5
Purism has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Purism Product Information
Purism’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://puri.sm/
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Hardware and Devices
Mobile App
SaaS
Purism Product Quality vs. Competitors
Compared to its competitors, Purism's Product Quality score is rated right below Dell Technologies.
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Purism Pricing
Purism ROI & Value For Money
1.5/5
Purism has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Purism Pricing vs. Competitors
Compared to its competitors, Purism's ROI score is rated right below Lenovo.
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Purism Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Purism Customer Satisfaction vs. Competitors
Compared to its competitors, Purism's Customer Satisfaction score is rated right below ASUS.
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Purism Customer Service
1.5/5
Purism has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Purism's Customer Service
Address
South San Francisco, CA
Website
https://puri.sm/
Purism Customer Service vs. Competitors
Compared to its competitors, Purism's Customer Service score is rated right below Lenovo.
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