50
NPS
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Realtek Semiconductor
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About Realtek Semiconductor's Brand
Realtek Semiconductor Corp is engaged in researching, developing, producing, manufacturing and selling integrated circuit and relevant application software. Its products include communication network ICs, computer peripheral ICs, and multimedia ICs. Among its major competitors, Realtek Semiconductor is ranked in 1st place for NPS while NVIDIA is 2nd, and AMD is 3rd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Realtek Semiconductor Ranking
- #1 / 4 of its competitors
Realtek Semiconductor NPS
Realtek Semiconductor's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Realtek Semiconductor's customers would recommend using the product based on a scale of -100 to 100.
Realtek Semiconductor Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Realtek Semiconductor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Dec 2023 50 | Dec 2023 | 50 |
How Other Brands Compare
Realtek Semiconductor is ranked first for NPS among its competitors. NVIDIA and AMD come in second and third, with Intel Corporation coming in at #4.
Realtek Semiconductor |  NVIDIA |  AMD |  Intel Corporation | |
| Global Ranking | #- | #34 | #53 | #110 |
| NPS | 50 | 47 | 44 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $369.58B | $98.91B | $256.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Realtek Semiconductor NPS vs. Competitors
Compared to its competitors, Realtek Semiconductor's NPS is rated right above NVIDIA.
| COMPANY | NPS Score | |
|---|---|---|
| Realtek Semiconductor | 50 |
| NVIDIA | 47 |
| AMD | 44 |
| Intel Corporation | 27 |
 | ASUS | 14 |
Realtek Semiconductor Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Realtek Semiconductor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Realtek Semiconductor Customer Loyalty vs. Competitors
Compared to its competitors, Realtek Semiconductor's Customer Loyalty score is rated right below Intel Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NVIDIA | 83% |
| ASUS | 80% |
| AMD | 79% |
| Intel Corporation | 78% |
| Realtek Semiconductor | 55% |
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Realtek Semiconductor Product Quality
4.5/5
Realtek Semiconductor has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Realtek Semiconductor Product Information
Realtek Semiconductor’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.realtek.com.tw
- Company Size
- 1,001-5,000 Employees
Realtek Semiconductor Product Quality vs. Competitors
Compared to its competitors, Realtek Semiconductor's Product Quality score is rated right above NVIDIA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Realtek Semiconductor | 4.5/5 |
| NVIDIA | 4.2/5 |
| AMD | 4.1/5 |
| Intel Corporation | 4/5 |
| ASUS | 3.7/5 |
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Realtek Semiconductor Pricing
Realtek Semiconductor ROI & Value For Money
3.7/5
Realtek Semiconductor has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Realtek Semiconductor Pricing vs. Competitors
Compared to its competitors, Realtek Semiconductor's ROI score is rated right above ASUS, and is preceded by Intel Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| AMD | 4.1/5 |
| NVIDIA | 4/5 |
| Intel Corporation | 3.9/5 |
| Realtek Semiconductor | 3.7/5 |
| ASUS | 3.6/5 |
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Realtek Semiconductor Customer Satisfaction (CSAT)
Realtek Semiconductor Customer Satisfaction (CSAT) Score
100 / 100
Realtek Semiconductor has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Realtek Semiconductor Customer Satisfaction vs. Competitors
Compared to its competitors, Realtek Semiconductor's Customer Satisfaction score is rated right above NVIDIA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Realtek Semiconductor | 100% |
| NVIDIA | 82% |
| AMD | 81% |
| Intel Corporation | 81% |
| ASUS | 64% |
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Realtek Semiconductor Customer Service
3.5/5
Realtek Semiconductor has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Realtek Semiconductor's Customer Service
Address
No.2, Innovation Road,, Hsinchu,
Website
www.realtek.com.tw
Phone Number
7
Realtek Semiconductor Customer Service vs. Competitors
Compared to its competitors, Realtek Semiconductor's Customer Service score is rated right above ASUS, and is preceded by Intel Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| AMD | 4.1/5 |
| NVIDIA | 4/5 |
| Intel Corporation | 3.9/5 |
| Realtek Semiconductor | 3.5/5 |
| ASUS | 3.4/5 |
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Consumer vs. Employees
Realtek Semiconductor scored a 50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Realtek Semiconductor would recommend the brand to a friend. ENPS measures how likely Realtek Semiconductor employees would recommend working at Realtek Semiconductor to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
