-25
NPS
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Ribbon Communications
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About Ribbon Communications' Brand
Global, secure real-time communications Among its major competitors, Ribbon Communications is ranked in 5th place for NPS while Huawei is 1st, and Cisco is 2nd.Their current valuation is $1.20B
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Ribbon Communications Ranking
- #4 / 4 of its competitors
Ribbon Communications NPS
Ribbon Communications's Net Promoter Score (NPS) is a -25 with 33% Promoters, 9% Passives, and 58% Detractors. Net Promoter Score tracks whether Ribbon Communications's customers would recommend using the product based on a scale of -100 to 100.
Ribbon Communications Overall NPS
| 33% | Promoters |
|---|---|
| 9% | Passives |
| 58% | Detractors |
Ribbon Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -33 | Feb 2022 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 -20 | May 2022 | -20 |
Sep 2022 -33 | Sep 2022 | -33 |
Jan 2023 -25 | Jan 2023 | -25 |
Jul 2023 -11 | Jul 2023 | -11 |
Nov 2023 -20 | Nov 2023 | -20 |
Dec 2023 -18 | Dec 2023 | -18 |
Apr 2025 -25 | Apr 2025 | -25 |
How Other Brands Compare
Ribbon Communications is ranked #4 for NPS among its competitors. Cisco and Samsung come in first and second, with Lenovo coming in at third. Among those competitors, it is the lowest valued company behind Samsung.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ribbon Communications NPS by Gender
Ribbon Communications's NPS was rated 25 by Male customers on Comparably.
Male
25
Ribbon Communications's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Ribbon Communications's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ribbon Communications Customer Reviews
Out of the 2 Ribbon Communications customer reviews 2 were positive and 0 were constructive. Ribbon Communications customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ribbon Communications Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Ribbon Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ribbon Communications Customer Loyalty Score by Gender
Ribbon Communications's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ribbon Communications.
Male
100%
Yes
Female
N/A
Yes
Ribbon Communications Customer Loyalty vs. Competitors
Compared to its competitors, Ribbon Communications's Customer Loyalty score is rated right above Samsung.
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Ribbon Communications Product Quality
3.6/5
Ribbon Communications has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ribbon Communications Product Information
Ribbon Communications’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
FinTech
Mobile App
Quick Insights into Ribbon Communications Product Quality
Ribbon Communications's Product Quality score was rated highest by Male customers.
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Ranked Ribbon Communications Product Quality the Highest
Ribbon Communications Product Quality Score by Gender
Ribbon Communications's Product Quality score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Ribbon Communications Product Quality vs. Competitors
Compared to its competitors, Ribbon Communications's Product Quality score is rated right above Path, and is preceded by Lenovo.
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Ribbon Communications Pricing
Ribbon Communications ROI & Value For Money
3.6/5
Ribbon Communications has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Ribbon Communications ROI
Ribbon Communications's ROI score was rated highest by Male customers.
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Ranked Ribbon Communications ROI the Highest
Ribbon Communications ROI Score by Gender
Ribbon Communications's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Ribbon Communications Pricing vs. Competitors
Compared to its competitors, Ribbon Communications's ROI score is rated right above Lenovo, and is preceded by Cisco.
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Ribbon Communications Customer Satisfaction (CSAT)
Ribbon Communications Customer Satisfaction (CSAT) Score
75 / 100
Ribbon Communications has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ribbon Communications Customer Satisfaction
Ribbon Communications's Customer Satisfaction score was rated highest by Male customers.
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Ranked Ribbon Communications Customer Satisfaction the Highest
Ribbon Communications Customer Satisfaction Score by Gender
Ribbon Communications's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ribbon Communications.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ribbon Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Ribbon Communications's Customer Satisfaction score is rated right above Lenovo, and is preceded by Cisco.
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Ribbon Communications Customer Service
3.6/5
Ribbon Communications has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ribbon Communications's Customer Service
Address
4 Technology Park Drive, Westford, MA 01886
Website
https://ribboncommunications.com/
Phone Number
650-257-0389
Quick Insights into Ribbon Communications Customer Service
Ribbon Communications's Customer Service score was rated highest by Male customers.
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Ranked Ribbon Communications Customer Service the Highest
Ribbon Communications Customer Service Score by Gender
Ribbon Communications's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ribbon Communications.
Male
4.6/5
Female
N/A
Ribbon Communications Customer Service vs. Competitors
Compared to its competitors, Ribbon Communications's Customer Service score is rated right above Samsung, and is preceded by Huawei.
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Ribbon Communications as an Employer
3.8/5
Ribbon Communications has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Ribbon Communications scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ribbon Communications would recommend the brand to a friend. ENPS measures how likely Ribbon Communications employees would recommend working at Ribbon Communications to a friend.
Net Promoter Score
-25
NPS Score
| 33% | Promoters |
|---|---|
| 9% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 39% | Promoters |
|---|---|
| 22% | Passive |
| 39% | Detractors |
