-100
NPS
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Riverside Payments
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About Riverside Payments' Brand
Riverside Payments isn’t just a workplace. It’s a team. It’s a challenge. It’s a fun and rewarding adventure. We bring our talents and passions together to make a united team driven to deliver Merchant Services at the highest levels of knowledge and innovation available in the industry. As a valued member of our team, you receive all the tools and training needed to embark on a fun and lucrative career that promotes your success. Among its major competitors, Riverside Payments is ranked in 5th place for NPS while Block is 1st, and Gravity Payments is 2nd.
Brand at a Glance
53%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Riverside Payments Ranking
- #4 / 4 of its competitors
Riverside Payments NPS
Riverside Payments's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Riverside Payments's customers would recommend using the product based on a scale of -100 to 100.
Riverside Payments Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Riverside Payments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
Dec 2025 -100 | Dec 2025 | -100 |
How Other Brands Compare
Riverside Payments is ranked #4 for NPS among its competitors. Block and Gravity Payments come in first and second, with Heartland coming in at third.
Riverside Payments |  Block |  Gravity Payments |  Heartland | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | -100 | 25 | 14 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riverside Payments NPS vs. Competitors
Compared to its competitors, Riverside Payments's NPS is rated right below First Data Merchant Services.
| COMPANY | NPS Score | |
|---|---|---|
| Block | 25 |
| Gravity Payments | 14 |
| Heartland | -40 |
 | First Data Merchant Services | -100 |
| Riverside Payments | -100 |
Riverside Payments Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Riverside Payments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Riverside Payments Customer Loyalty vs. Competitors
Compared to its competitors, Riverside Payments's Customer Loyalty score is rated right below Block.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gravity Payments | 83% |
| Heartland | 79% |
| First Data Merchant Services | 77% |
| Block | 76% |
| Riverside Payments | 53% |
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Riverside Payments Product Quality
1.9/5
Riverside Payments has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Riverside Payments Product Information
Riverside Payments’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Riverside Payments Product Quality vs. Competitors
Compared to its competitors, Riverside Payments's Product Quality score is rated right above First Data Merchant Services, and is preceded by Heartland.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gravity Payments | 4/5 |
| Block | 3.6/5 |
| Heartland | 2.1/5 |
| Riverside Payments | 1.9/5 |
| First Data Merchant Services | 1.5/5 |
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Riverside Payments Pricing
Riverside Payments ROI & Value For Money
1.9/5
Riverside Payments has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Riverside Payments Pricing vs. Competitors
Compared to its competitors, Riverside Payments's ROI score is rated right above First Data Merchant Services, and is preceded by Heartland.
| COMPANY | Pricing Score | |
|---|---|---|
| Gravity Payments | 4/5 |
| Block | 3.6/5 |
| Heartland | 2.1/5 |
| Riverside Payments | 1.9/5 |
| First Data Merchant Services | 1.5/5 |
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Riverside Payments Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Riverside Payments Customer Satisfaction vs. Competitors
Compared to its competitors, Riverside Payments's Customer Satisfaction score is rated right below First Data Merchant Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gravity Payments | 75% |
| Block | 63% |
| Heartland | 31% |
| First Data Merchant Services | 0% |
| Riverside Payments | 0% |
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Riverside Payments Customer Service
1.9/5
Riverside Payments has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Riverside Payments's Customer Service
Address
5721 SE Columbia Way, Suite #150, Vancouver, WA 98661
Website
https://www.riversidepayments.com
Riverside Payments's Social Links
Riverside Payments Customer Service vs. Competitors
Compared to its competitors, Riverside Payments's Customer Service score is rated right above First Data Merchant Services, and is preceded by Heartland.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gravity Payments | 4.1/5 |
| Block | 3.4/5 |
| Heartland | 2.1/5 |
| Riverside Payments | 1.9/5 |
| First Data Merchant Services | 1.5/5 |
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Riverside Payments as an Employer
4.7/5
Riverside Payments has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Riverside Payments scored a -100 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Riverside Payments would recommend the brand to a friend. ENPS measures how likely Riverside Payments employees would recommend working at Riverside Payments to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 83% | Promoters |
|---|---|
| 15% | Passive |
| 2% | Detractors |
