-54
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Santander Consumer USA
Marketing or Exec? Claim Your Free Account
About Santander Consumer USA's Brand
Santander Consumer USA is a public, full-service, consumer finance company focused on vehicle finance and third-party servicing. Among its major competitors, Santander Consumer USA is ranked in 7th place for NPS while Fannie Mae is 1st, and Wells Fargo is 2nd.Their current market cap is $8.33B
Brand at a Glance
67%
Customer Loyalty
1.8/5
Product Quality
1.8/5
Pricing
1.8/5
Customer Service
Santander Consumer USA Ranking
- #4 / 4 of its competitors
Santander Consumer USA NPS
Santander Consumer USA's Net Promoter Score (NPS) is a -54 with 21% Promoters, 4% Passives, and 75% Detractors. Net Promoter Score tracks whether Santander Consumer USA's customers would recommend using the product based on a scale of -100 to 100.
Santander Consumer USA Overall NPS
| 21% | Promoters |
|---|---|
| 4% | Passives |
| 75% | Detractors |
Santander Consumer USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -56 | Sep 2023 | -56 |
Nov 2023 -56 | Nov 2023 | -56 |
Feb 2024 -59 | Feb 2024 | -59 |
Mar 2024 -57 | Mar 2024 | -57 |
May 2024 -57 | May 2024 | -57 |
Sep 2024 -58 | Sep 2024 | -58 |
Jan 2025 -58 | Jan 2025 | -58 |
Mar 2025 -58 | Mar 2025 | -58 |
May 2025 -56 | May 2025 | -56 |
Aug 2025 -56 | Aug 2025 | -56 |
Nov 2025 -56 | Nov 2025 | -56 |
Jan 2026 -54 | Jan 2026 | -54 |
How Other Brands Compare
Santander Consumer USA is ranked #4 for NPS among its competitors. Fannie Mae and Wells Fargo come in first and second, with Bank of America coming in at third. Among those competitors, it is the third most valued company behind Bank of America.
Santander Consumer USA |  Wells Fargo |  Bank of America |  Fannie Mae | |
| Global Ranking | #- | #139 | #152 | #295 |
| NPS | -54 | 7 | 2 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $8.33B | $156.41B | $298.80B | $2.36B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Santander Consumer USA NPS by Gender
Male customers rated Santander Consumer USA's NPS 24 points higher than Female customers.
Male
-68
Santander Consumer USA's NPS was rated -68 by Male customers on Comparably.
16%
Promoters
0%
Passives
84%
Detractors
Female
-92
Santander Consumer USA's NPS was rated -92 by Female customers on Comparably.
4%
Promoters
0%
Passives
96%
Detractors
Santander Consumer USA NPS by Ethnicity
Santander Consumer USA's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Hispanic or Latino -66 | Hispanic or Latino | -66 |
African American/Black -80 | African American/Black | -80 |
Other -82 | Other | -82 |
Santander Consumer USA NPS by Age
Santander Consumer USA's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Santander Consumer USA NPS by Usage
Santander Consumer USA's NPS was rated the highest by customers who have used Santander Consumer USA's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -70 | 1 to 2 Years | -70 |
2 to 5 Years -84 | 2 to 5 Years | -84 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -34 | Over 10 Years | -34 |
Santander Consumer USA NPS vs. Competitors
Compared to its competitors, Santander Consumer USA's NPS is rated right below Capital One.
| COMPANY | NPS Score | |
|---|---|---|
| Fannie Mae | 28 |
| Wells Fargo | 7 |
| Bank of America | 2 |
 | Santander Bank | -12 |
 | Ally Financial Inc. | -40 |
 | Capital One | -41 |
| Santander Consumer USA | -54 |
Santander Consumer USA Customer Reviews
Out of the 13 Santander Consumer USA customer reviews 1 was positive and 12 were constructive. Santander Consumer USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Santander Consumer USA Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Santander Consumer USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Santander Consumer USA Customer Loyalty Score by Gender
Female customers rated Santander Consumer USA's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Santander Consumer USA.
Male
68%
Yes
Female
78%
Yes
Santander Consumer USA Customer Loyalty Score by Ethnicity
Santander Consumer USA's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Santander Consumer USA.
74
out of 100
Caucasian
70
out of 100
Hispanic or Latino
55
out of 100
African American/Black
92
out of 100
Other
Santander Consumer USA Customer Loyalty Score by Age
Santander Consumer USA's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Santander Consumer USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
31-35 82% | 31-35 | 82% |
36-40 59% | 36-40 | 59% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
51-55 89% | 51-55 | 89% |
56-60 78% | 56-60 | 78% |
61-65 70% | 61-65 | 70% |
66+ 70% | 66+ | 70% |
Santander Consumer USA Customer Loyalty Score by Usage
Santander Consumer USA's Customer Loyalty score was rated the highest by customers who have used Santander Consumer USA's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Santander Consumer USA Customer Loyalty Score by Industry
Santander Consumer USA's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Santander Consumer USA Customer Loyalty vs. Competitors
Compared to its competitors, Santander Consumer USA's Customer Loyalty score is rated right below Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fannie Mae | 82% |
| Bank of America | 80% |
| Capital One | 79% |
| Santander Bank | 76% |
| Ally Financial Inc. | 74% |
| Wells Fargo | 71% |
| Santander Consumer USA | 67% |
Unlock Santander Consumer USA Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Santander Consumer USA Customer Loyalty vs. Competitors data and gain insights into your customers today.
Santander Consumer USA Product Quality
1.8/5
Santander Consumer USA has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Santander Consumer USA's overall Product Quality score rated by its users and customers.
Santander Consumer USA Product Information
Santander Consumer USA’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Santander Consumer USA's product the highest. Reviewers from the Accounting industry rated Santander Consumer USA the lowest at 1.5.
- Company Size
- 5,001-10,000 Employees
Industry
Banking and Financial Services
Quick Insights into Santander Consumer USA Product Quality
Santander Consumer USA's Product Quality score was rated highest by customers who have used Santander Consumer USA's products/services for Over 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Santander Consumer USA's Product Quality.
Ranked Santander Consumer USA Product Quality the Highest
Ranked Santander Consumer USA Product Quality the Lowest
Santander Consumer USA Product Quality Score by Gender
Santander Consumer USA's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Santander Consumer USA.
Male
1.5/5
Female
1.5/5
Santander Consumer USA Product Quality Score by Ethnicity
Santander Consumer USA's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Santander Consumer USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.6 | Other | 1.6 |
Santander Consumer USA Product Quality Score by Age
Santander Consumer USA's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Santander Consumer USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Santander Consumer USA Product Quality Score by Usage
Santander Consumer USA's Product Quality score was rated the highest by customers who have used Santander Consumer USA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Santander Consumer USA Product Quality Score by Industry
Santander Consumer USA's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Santander Consumer USA Product Quality vs. Competitors
Compared to its competitors, Santander Consumer USA's Product Quality score is rated right below Ally Financial Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Fannie Mae | 3.8/5 |
| Bank of America | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Santander Bank | 3/5 |
| Capital One | 2.3/5 |
| Ally Financial Inc. | 2.1/5 |
| Santander Consumer USA | 1.8/5 |
Unlock Santander Consumer USA Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Santander Consumer USA Product Quality vs. Competitors data and gain insights into your customers today.
Santander Consumer USA Pricing
Santander Consumer USA ROI & Value For Money
1.8/5
Santander Consumer USA has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Santander Consumer USA's overall ROI score rated by its users and customers.
Santander Consumer USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Santander Consumer USA ROI
Santander Consumer USA's ROI score was rated highest by customers who have used Santander Consumer USA's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Santander Consumer USA's ROI score.
Ranked Santander Consumer USA ROI the Highest
Ranked Santander Consumer USA ROI the Lowest
Santander Consumer USA ROI Score by Gender
Santander Consumer USA's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Santander Consumer USA.
Male
1.5/5
Female
1.5/5
Santander Consumer USA ROI Score by Ethnicity
Santander Consumer USA's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Santander Consumer USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Santander Consumer USA ROI Score by Age
Santander Consumer USA's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Santander Consumer USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Santander Consumer USA ROI Score by Usage
Santander Consumer USA's ROI score was rated the highest by customers who have used Santander Consumer USA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Santander Consumer USA ROI Score by Industry
Santander Consumer USA's ROI score was rated 1.5 stars by both Accounting and Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Santander Consumer USA Pricing vs. Competitors
Compared to its competitors, Santander Consumer USA's ROI score is rated right below Capital One.
| COMPANY | Pricing Score | |
|---|---|---|
| Fannie Mae | 3.7/5 |
| Wells Fargo | 3.4/5 |
| Bank of America | 3.3/5 |
| Santander Bank | 2.9/5 |
| Ally Financial Inc. | 2.2/5 |
| Capital One | 2.1/5 |
| Santander Consumer USA | 1.8/5 |
Unlock Santander Consumer USA ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Santander Consumer USA ROI vs. Competitors data and gain insights into your customers today.
Santander Consumer USA Customer Satisfaction (CSAT)
Santander Consumer USA Customer Satisfaction (CSAT) Score
27 / 100
Santander Consumer USA has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
14%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Santander Consumer USA Customer Satisfaction
Santander Consumer USA's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Santander Consumer USA's Customer Satisfaction.
Ranked Santander Consumer USA Customer Satisfaction the Highest
Ranked Santander Consumer USA Customer Satisfaction the Lowest
Santander Consumer USA Customer Satisfaction Score by Gender
Male customers rated Santander Consumer USA's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Santander Consumer USA.
12 / 100
MaleVery Satisfied | 6% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 5% | |
Very Dissatisfied | 71% |
8 / 100
FemaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 8% | |
Very Dissatisfied | 80% |
Santander Consumer USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Santander Consumer USA's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Santander Consumer USA.
10 / 100
Very Satisfied
5%
Satisfied
5%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
70%
CSAT according to Hispanic or Latino
Santander Consumer USA's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Santander Consumer USA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to African American/Black
Santander Consumer USA's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Santander Consumer USA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Santander Consumer USA's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Santander Consumer USA.
22 / 100
Very Satisfied
11%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
67%
Santander Consumer USA Customer Satisfaction Score by Age
Santander Consumer USA's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Santander Consumer USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 36-40 | 12% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Santander Consumer USA Customer Satisfaction Score by Usage
Santander Consumer USA's Customer Satisfaction score was rated the highest by customers who have used Santander Consumer USA's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Santander Consumer USA Customer Satisfaction Score by Industry
Santander Consumer USA's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Santander Consumer USA Customer Satisfaction Score by Industry",
"text": "Santander Consumer USA's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Santander Consumer USA's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Santander Consumer USA's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Santander Consumer USA's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Santander Consumer USA's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Santander Consumer USA Customer Satisfaction vs. Competitors
Compared to its competitors, Santander Consumer USA's Customer Satisfaction score is rated right above Capital One, and is preceded by Ally Financial Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fannie Mae | 84% |
| Bank of America | 70% |
| Wells Fargo | 60% |
| Santander Bank | 51% |
| Ally Financial Inc. | 32% |
| Santander Consumer USA | 27% |
| Capital One | 14% |
Unlock Santander Consumer USA Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Santander Consumer USA Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Santander Consumer USA Customer Service
1.8/5
Santander Consumer USA has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Santander Consumer USA's overall Customer Service score rated by its users and customers.
About Santander Consumer USA's Customer Service
Address
1601 Elm Street, Dallas, TX 75201
Website
https://santanderconsumerusa.com
Phone Number
(888) 222-4227
Santander Consumer USA's Social Links
Quick Insights into Santander Consumer USA Customer Service
Santander Consumer USA's Customer Service score was rated highest by customers who have used Santander Consumer USA's products/services for Over 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Santander Consumer USA's Customer Service score.
Ranked Santander Consumer USA Customer Service the Highest
Ranked Santander Consumer USA Customer Service the Lowest
Santander Consumer USA Customer Service Score by Gender
Santander Consumer USA's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Santander Consumer USA.
Male
1.5/5
Female
1.5/5
Santander Consumer USA Customer Service Score by Ethnicity
Santander Consumer USA's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Santander Consumer USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.7 | Other | 1.7 |
Santander Consumer USA Customer Service Score by Age
Santander Consumer USA's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Santander Consumer USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.7 | 31-35 | 2.7 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2 | 41-45 | 2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Santander Consumer USA Customer Service Score by Usage
Santander Consumer USA's Customer Service score was rated the highest by customers who have used Santander Consumer USA's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Santander Consumer USA Customer Service Score by Industry
Santander Consumer USA's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Santander Consumer USA Customer Service vs. Competitors
Compared to its competitors, Santander Consumer USA's Customer Service score is rated right below Capital One.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fannie Mae | 3.9/5 |
| Wells Fargo | 3.5/5 |
| Bank of America | 3.4/5 |
| Santander Bank | 3/5 |
| Ally Financial Inc. | 2.1/5 |
| Capital One | 2/5 |
| Santander Consumer USA | 1.8/5 |
Unlock Santander Consumer USA Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Santander Consumer USA Customer Service vs. Competitors data and gain insights into your customers today.
Santander Consumer USA as an Employer
3.6/5
Santander Consumer USA has a 3.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Santander Consumer USA scored a -54 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Santander Consumer USA would recommend the brand to a friend. ENPS measures how likely Santander Consumer USA employees would recommend working at Santander Consumer USA to a friend.
Net Promoter Score
-54
NPS Score
| 21% | Promoters |
|---|---|
| 4% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
