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NPS
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Satellogic
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About Satellogic's Brand
Satellogic will democratize access to space-based services by dramatically reducing the barriers to obtain real-time satellite data. Among its major competitors, Satellogic is ranked in 5th place for NPS while NetEase is 1st, and Planet Labs is 2nd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
3.2/5
Customer Service
Satellogic Ranking
- #3 / 4 of its competitors
Satellogic NPS
Satellogic's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Satellogic's customers would recommend using the product based on a scale of -100 to 100.
Satellogic Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Satellogic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
How Other Brands Compare
Satellogic is ranked third for NPS among its competitors. NetEase and Boeing come in first and second, with Orbital Insight, Inc. coming in at #4.
Satellogic |  Boeing |  NetEase |  Orbital Insight, Inc. | |
| Global Ranking | #- | #132 | #- | #- |
| NPS | 0 | 7 | 32 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $147.47B | $73.66B | $400.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Satellogic NPS vs. Competitors
Compared to its competitors, Satellogic's NPS is rated right above Phase Four, and is preceded by United Launch Alliance.
| COMPANY | NPS Score | |
|---|---|---|
| NetEase | 32 |
 | Planet Labs | 24 |
| Boeing | 7 |
 | United Launch Alliance | 0 |
| Satellogic | 0 |
 | Phase Four | N/A |
| Orbital Insight, Inc. | N/A |
Satellogic Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Satellogic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Satellogic Customer Loyalty vs. Competitors
Compared to its competitors, Satellogic's Customer Loyalty score is rated right above Phase Four, and is preceded by Boeing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| United Launch Alliance | 85% |
| Planet Labs | 77% |
| NetEase | 73% |
| Boeing | 68% |
| Satellogic | 55% |
| Phase Four | N/A |
| Orbital Insight, Inc. | N/A |
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Satellogic Product Quality
4.5/5
Satellogic has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Satellogic Product Information
Satellogic’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.satellogic.com
- Company Size
- 1-10 Employees
Industry
Tech
Media
Sports & Entertainment
Satellogic Product Quality vs. Competitors
Compared to its competitors, Satellogic's Product Quality score is rated right above United Launch Alliance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Satellogic | 4.5/5 |
| United Launch Alliance | 4.1/5 |
| Planet Labs | 3.9/5 |
| NetEase | 3.5/5 |
| Boeing | 3.5/5 |
| Phase Four | N/A |
| Orbital Insight, Inc. | N/A |
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Satellogic Pricing
Satellogic ROI & Value For Money
4.5/5
Satellogic has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Satellogic Pricing vs. Competitors
Compared to its competitors, Satellogic's ROI score is rated right above United Launch Alliance.
| COMPANY | Pricing Score | |
|---|---|---|
| Satellogic | 4.5/5 |
| United Launch Alliance | 4/5 |
| Planet Labs | 3.7/5 |
| Boeing | 3.5/5 |
| NetEase | 3.4/5 |
| Phase Four | N/A |
| Orbital Insight, Inc. | N/A |
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Satellogic Customer Satisfaction (CSAT)
Satellogic Customer Satisfaction (CSAT) Score
100 / 100
Satellogic has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Satellogic Customer Satisfaction vs. Competitors
Compared to its competitors, Satellogic's Customer Satisfaction score is rated right above Planet Labs, and is preceded by United Launch Alliance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Launch Alliance | 100% |
| Satellogic | 100% |
| Planet Labs | 72% |
| Boeing | 62% |
| NetEase | 60% |
| Phase Four | 0% |
| Orbital Insight, Inc. | 0% |
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Satellogic Customer Service
3.2/5
Satellogic has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Satellogic's Customer Service
Address
Palo Alto, CA
Website
http://www.satellogic.com
Satellogic Customer Service vs. Competitors
Compared to its competitors, Satellogic's Customer Service score is rated right above Phase Four, and is preceded by NetEase.
| COMPANY | Customer Service Score | |
|---|---|---|
| United Launch Alliance | 4/5 |
| Planet Labs | 3.9/5 |
| Boeing | 3.6/5 |
| NetEase | 3.3/5 |
| Satellogic | 3.2/5 |
| Phase Four | N/A |
| Orbital Insight, Inc. | N/A |
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Satellogic as an Employer
4.1/5
Satellogic has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Satellogic scored a 0 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Satellogic would recommend the brand to a friend. ENPS measures how likely Satellogic employees would recommend working at Satellogic to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
