10
NPS
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SCHOTT
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About SCHOTT's Brand
Schott is a manufacturer of an industrial specialty glass products. Among its major competitors, SCHOTT is ranked in 4th place for NPS while Corning is 1st, and Carl Zeiss is 2nd.
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
SCHOTT Ranking
- #4 / 4 of its competitors
SCHOTT NPS
SCHOTT's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether SCHOTT's customers would recommend using the product based on a scale of -100 to 100.
SCHOTT Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
SCHOTT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -34 | Feb 2022 | -34 |
Apr 2022 -15 | Apr 2022 | -15 |
Jul 2022 0 | Jul 2022 | 0 |
Oct 2022 11 | Oct 2022 | 11 |
Nov 2022 20 | Nov 2022 | 20 |
Mar 2023 33 | Mar 2023 | 33 |
May 2023 22 | May 2023 | 22 |
Oct 2023 15 | Oct 2023 | 15 |
Jan 2024 13 | Jan 2024 | 13 |
Apr 2024 16 | Apr 2024 | 16 |
Oct 2024 12 | Oct 2024 | 12 |
Jan 2025 10 | Jan 2025 | 10 |
How Other Brands Compare
SCHOTT is ranked #4 for NPS among its competitors. Corning and Carl Zeiss come in first and second, with Saint-Gobain Abrasives coming in at third.
SCHOTT |  Corning |  Carl Zeiss |  Saint-Gobain Abrasives | |
| Global Ranking | #- | #324 | #- | #- |
| NPS | 10 | 49 | 27 | 13 |
| Valuation Updated every 24 hours for public companies | - | $33.84B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SCHOTT NPS vs. Competitors
Compared to its competitors, SCHOTT's NPS is rated right above Jenoptik, and is preceded by Saint-Gobain Abrasives.
| COMPANY | NPS Score | |
|---|---|---|
| Corning | 49 |
| Carl Zeiss | 27 |
| Saint-Gobain Abrasives | 13 |
| SCHOTT | 10 |
 | Jenoptik | -50 |
 | Alpha Industries | -100 |
SCHOTT Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of SCHOTT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SCHOTT Customer Loyalty vs. Competitors
Compared to its competitors, SCHOTT's Customer Loyalty score is rated right above Carl Zeiss, and is preceded by Corning.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Alpha Industries | 100% |
| Corning | 83% |
| SCHOTT | 72% |
| Carl Zeiss | 70% |
| Saint-Gobain Abrasives | 67% |
| Jenoptik | 10% |
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SCHOTT Product Quality
3/5
SCHOTT has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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SCHOTT Product Information
SCHOTT’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- www.schott.com/
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Manufacturing
SCHOTT Product Quality vs. Competitors
Compared to its competitors, SCHOTT's Product Quality score is rated right above Jenoptik, and is preceded by Saint-Gobain Abrasives.
| COMPANY | Product Quality Score | |
|---|---|---|
| Alpha Industries | 5/5 |
| Corning | 4.2/5 |
| Carl Zeiss | 4/5 |
| Saint-Gobain Abrasives | 3.2/5 |
| SCHOTT | 3/5 |
| Jenoptik | 2.7/5 |
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SCHOTT Pricing
SCHOTT ROI & Value For Money
3.2/5
SCHOTT has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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SCHOTT Pricing vs. Competitors
Compared to its competitors, SCHOTT's ROI score is rated right above Jenoptik, and is preceded by Saint-Gobain Abrasives.
| COMPANY | Pricing Score | |
|---|---|---|
| Alpha Industries | 4.5/5 |
| Corning | 4.3/5 |
| Carl Zeiss | 3.8/5 |
| Saint-Gobain Abrasives | 3.5/5 |
| SCHOTT | 3.2/5 |
| Jenoptik | 2.2/5 |
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SCHOTT Customer Satisfaction (CSAT)
SCHOTT Customer Satisfaction (CSAT) Score
49 / 100
SCHOTT has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SCHOTT Customer Satisfaction vs. Competitors
Compared to its competitors, SCHOTT's Customer Satisfaction score is rated right above Saint-Gobain Abrasives, and is preceded by Corning.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alpha Industries | 100% |
| Carl Zeiss | 77% |
| Corning | 72% |
| SCHOTT | 49% |
| Saint-Gobain Abrasives | 38% |
| Jenoptik | 0% |
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SCHOTT Customer Service
3.2/5
SCHOTT has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About SCHOTT's Customer Service
Address
Elmsford, NY
Website
www.schott.com/
SCHOTT Customer Service vs. Competitors
Compared to its competitors, SCHOTT's Customer Service score is rated right above Jenoptik, and is preceded by Saint-Gobain Abrasives.
| COMPANY | Customer Service Score | |
|---|---|---|
| Alpha Industries | 5/5 |
| Corning | 4.2/5 |
| Carl Zeiss | 3.8/5 |
| Saint-Gobain Abrasives | 3.6/5 |
| SCHOTT | 3.2/5 |
| Jenoptik | 1.5/5 |
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SCHOTT as an Employer
4.3/5
SCHOTT has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
SCHOTT scored a 10 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of SCHOTT would recommend the brand to a friend. ENPS measures how likely SCHOTT employees would recommend working at SCHOTT to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 47% | Promoters |
|---|---|
| 30% | Passive |
| 23% | Detractors |
