20
NPS
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SecureWorks
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About SecureWorks' Brand
Secureworks® (NASDAQ: SCWX), a global cybersecurity leader with Dell Technologies, enables customers and partners to outpace and outmaneuver adversaries on the dark web with precision, so they can rapidly adapt and respond to market forces to meet their business needs. With a unique combination of cloud-native, SaaS security platform and intelligence-driven security solutions, informed by 20 years of threat intelligence and research, no other security platform is grounded and informed with this much real-world experience. Among its major competitors, SecureWorks is ranked in 4th place for NPS while Rook Security is 1st, and Alert Logic is 2nd.Their current market cap is $182.02M
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
4/5
Customer Service
SecureWorks CMO
Alexandra Gobbi
Alexandra Gobbi serves as the Chief Marketing Officer of Secureworks. Alexandra started at Secureworks in Dec of 2016. Alexandra currently resides in the Greater Atlanta Area.
SecureWorks Ranking
- #3 / 4 of its competitors
SecureWorks NPS
SecureWorks's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether SecureWorks's customers would recommend using the product based on a scale of -100 to 100.
SecureWorks Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
SecureWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -15 | May 2022 | -15 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 30 | Dec 2022 | 30 |
Oct 2023 36 | Oct 2023 | 36 |
Jan 2024 27 | Jan 2024 | 27 |
Jun 2024 19 | Jun 2024 | 19 |
Jul 2024 22 | Jul 2024 | 22 |
Aug 2024 17 | Aug 2024 | 17 |
Feb 2025 20 | Feb 2025 | 20 |
How Other Brands Compare
SecureWorks is ranked third for NPS among its competitors. Rook Security and Alert Logic come in first and second, with McAfee coming in at #4. Among those competitors, it is the third most valued company behind McAfee.
SecureWorks |  McAfee |  Alert Logic |  Rook Security | |
| Global Ranking | #- | #503 | #- | #- |
| NPS | 20 | 7 | 39 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $182.02M | $31.96B | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SecureWorks NPS by Gender
SecureWorks's NPS was rated 40 by Male customers on Comparably.
Male
40
SecureWorks's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
SecureWorks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SecureWorks NPS by Usage
SecureWorks's NPS was rated the highest by customers who have used SecureWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
SecureWorks NPS vs. Competitors
Compared to its competitors, SecureWorks's NPS is rated right above McAfee, and is preceded by Trustwave.
| COMPANY | NPS Score | |
|---|---|---|
| Rook Security | 100 |
| Alert Logic | 39 |
 | Trustwave | 27 |
| SecureWorks | 20 |
| McAfee | 7 |
 | Mosaic451 | 0 |
 | Open Systems | N/A |
SecureWorks Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of SecureWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SecureWorks Customer Loyalty Score by Gender
SecureWorks's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
SecureWorks Customer Loyalty Score by Usage
SecureWorks's Customer Loyalty score was rated 70% by customers who have used SecureWorks's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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SecureWorks Customer Loyalty Score by Industry
SecureWorks's Customer Loyalty score was rated 82% by Tech industry customers.
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SecureWorks Customer Loyalty vs. Competitors
Compared to its competitors, SecureWorks's Customer Loyalty score is rated right above Open Systems, and is preceded by Alert Logic.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rook Security | 100% |
| Mosaic451 | 100% |
| Trustwave | 86% |
| McAfee | 83% |
| Alert Logic | 81% |
| SecureWorks | 78% |
| Open Systems | N/A |
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SecureWorks Product Quality
3.5/5
SecureWorks has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SecureWorks Product Information
SecureWorks’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SecureWorks's product the highest.
- Website
- http://www.secureworks.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Quick Insights into SecureWorks Product Quality
SecureWorks's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used SecureWorks's products/services for Less than 1 Year.
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Ranked SecureWorks Product Quality the Highest
Ranked SecureWorks Product Quality the Lowest
SecureWorks Product Quality Score by Gender
SecureWorks's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
SecureWorks Product Quality Score by Usage
SecureWorks's Product Quality score was rated the highest by customers who have used SecureWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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SecureWorks Product Quality Score by Industry
SecureWorks's Product Quality score was rated 4.3 stars by Tech industry customers.
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SecureWorks Product Quality vs. Competitors
Compared to its competitors, SecureWorks's Product Quality score is rated right above Open Systems, and is preceded by Trustwave.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rook Security | 5/5 |
| Mosaic451 | 5/5 |
| McAfee | 3.8/5 |
| Alert Logic | 3.7/5 |
| Trustwave | 3.6/5 |
| SecureWorks | 3.5/5 |
| Open Systems | N/A |
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SecureWorks Pricing
SecureWorks ROI & Value For Money
3.6/5
SecureWorks has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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SecureWorks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into SecureWorks ROI
SecureWorks's ROI score was rated highest by customers who have used SecureWorks's products/services for 1 to 2 Years, and rated lowest by customers who have used SecureWorks's products/services for Less than 1 Year.
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Ranked SecureWorks ROI the Highest
Ranked SecureWorks ROI the Lowest
SecureWorks ROI Score by Gender
SecureWorks's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
SecureWorks ROI Score by Usage
SecureWorks's ROI score was rated the highest by customers who have used SecureWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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SecureWorks ROI Score by Industry
SecureWorks's ROI score was rated 4 stars by Tech industry customers.
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SecureWorks Pricing vs. Competitors
Compared to its competitors, SecureWorks's ROI score is rated right above McAfee, and is preceded by Alert Logic.
| COMPANY | Pricing Score | |
|---|---|---|
| Rook Security | 5/5 |
| Mosaic451 | 4.5/5 |
| Alert Logic | 3.6/5 |
| SecureWorks | 3.6/5 |
| McAfee | 3.5/5 |
| Trustwave | 3.5/5 |
| Open Systems | N/A |
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SecureWorks Customer Satisfaction (CSAT)
SecureWorks Customer Satisfaction (CSAT) Score
67 / 100
SecureWorks has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SecureWorks Customer Satisfaction
SecureWorks's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked SecureWorks Customer Satisfaction the Highest
SecureWorks Customer Satisfaction Score by Gender
SecureWorks's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
SecureWorks Customer Satisfaction Score by Industry
SecureWorks's Customer Satisfaction score was rated 75 points by Tech industry customers.
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}SecureWorks Customer Satisfaction vs. Competitors
Compared to its competitors, SecureWorks's Customer Satisfaction score is rated right above McAfee, and is preceded by Alert Logic.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rook Security | 100% |
| Mosaic451 | 100% |
| Alert Logic | 70% |
| SecureWorks | 67% |
| McAfee | 58% |
| Trustwave | 56% |
| Open Systems | 0% |
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SecureWorks Customer Service
4/5
SecureWorks has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About SecureWorks's Customer Service
Address
One Concourse Pkwy, NE, Atlanta, GA 30328
Website
http://www.secureworks.com
Phone Number
(404) 327-6339
SecureWorks's Social Links
Quick Insights into SecureWorks Customer Service
SecureWorks's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used SecureWorks's products/services for Less than 1 Year.
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Ranked SecureWorks Customer Service the Highest
Ranked SecureWorks Customer Service the Lowest
SecureWorks Customer Service Score by Gender
SecureWorks's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
SecureWorks Customer Service Score by Usage
SecureWorks's Customer Service score was rated the highest by customers who have used SecureWorks's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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SecureWorks Customer Service Score by Industry
SecureWorks's Customer Service score was rated 4.6 stars by Tech industry customers.
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SecureWorks Customer Service vs. Competitors
Compared to its competitors, SecureWorks's Customer Service score is rated right above Alert Logic, and is preceded by Mosaic451.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rook Security | 5/5 |
| Mosaic451 | 5/5 |
| SecureWorks | 4/5 |
| Alert Logic | 3.9/5 |
| Trustwave | 3.7/5 |
| McAfee | 3.6/5 |
| Open Systems | N/A |
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SecureWorks as an Employer
2.6/5
SecureWorks has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
SecureWorks scored a 20 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of SecureWorks would recommend the brand to a friend. ENPS measures how likely SecureWorks employees would recommend working at SecureWorks to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
