27
NPS
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Trustwave
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About Trustwave's Brand
Trustwave is a recognized global leader in managed detection and response (MDR), managed security services (MSS), consulting and professional services, database security, and email security. Among its major competitors, Trustwave is ranked in 3rd place for NPS while Rapid7 is 1st, and CrowdStrike is 2nd.
Brand at a Glance
86%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Trustwave Ranking
- #3 / 4 of its competitors
Trustwave NPS
Trustwave's Net Promoter Score (NPS) is a 27 with 60% Promoters, 7% Passives, and 33% Detractors. Net Promoter Score tracks whether Trustwave's customers would recommend using the product based on a scale of -100 to 100.
Trustwave Overall NPS
| 60% | Promoters |
|---|---|
| 7% | Passives |
| 33% | Detractors |
Trustwave NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 33 | Nov 2020 | 33 |
May 2021 50 | May 2021 | 50 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 15 | Jun 2022 | 15 |
Aug 2022 25 | Aug 2022 | 25 |
Oct 2022 11 | Oct 2022 | 11 |
May 2023 20 | May 2023 | 20 |
Jul 2023 27 | Jul 2023 | 27 |
Aug 2023 17 | Aug 2023 | 17 |
Aug 2024 23 | Aug 2024 | 23 |
Nov 2024 22 | Nov 2024 | 22 |
Apr 2025 27 | Apr 2025 | 27 |
How Other Brands Compare
Trustwave is ranked third for NPS among its competitors. Rapid7 and CrowdStrike come in first and second, with LogRhythm coming in at #4.
Trustwave |  Rapid7 |  CrowdStrike |  LogRhythm | |
| Global Ranking | #- | #542 | #972 | #- |
| NPS | 27 | 45 | 42 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $3.93B | $37.95B | $4.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Trustwave NPS by Ethnicity
Trustwave's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Trustwave NPS vs. Competitors
Compared to its competitors, Trustwave's NPS is rated right above SecureWorks, and is preceded by CrowdStrike.
| COMPANY | NPS Score | |
|---|---|---|
| Rapid7 | 45 |
| CrowdStrike | 42 |
| Trustwave | 27 |
 | SecureWorks | 20 |
 | Cybereason | 16 |
 | Arctic Wolf Networks | 0 |
| LogRhythm | -10 |
 | Trellix | -17 |
Trustwave Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Trustwave users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Trustwave Customer Loyalty Score by Ethnicity
Trustwave's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Trustwave Customer Loyalty Score by Industry
Trustwave's Customer Loyalty score was rated 100% by Tech industry customers.
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Trustwave Customer Loyalty vs. Competitors
Compared to its competitors, Trustwave's Customer Loyalty score is rated right above LogRhythm, and is preceded by Arctic Wolf Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Arctic Wolf Networks | 100% |
| Trustwave | 86% |
| LogRhythm | 84% |
| Rapid7 | 82% |
| Trellix | 82% |
| CrowdStrike | 79% |
| SecureWorks | 78% |
| Cybereason | 64% |
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VS
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Trustwave Product Quality
3.6/5
Trustwave has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Trustwave Product Information
Trustwave’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Trustwave's product the highest.
- Website
- http://www.trustwave.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into Trustwave Product Quality
Trustwave's Product Quality score was rated highest by Caucasian customers.
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Ranked Trustwave Product Quality the Highest
Trustwave Product Quality Score by Ethnicity
Trustwave's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Trustwave.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Trustwave Product Quality Score by Industry
Trustwave's Product Quality score was rated 5 stars by Tech industry customers.
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Trustwave Product Quality vs. Competitors
Compared to its competitors, Trustwave's Product Quality score is rated right above LogRhythm, and is preceded by Rapid7.
| COMPANY | Product Quality Score | |
|---|---|---|
| CrowdStrike | 4.1/5 |
| Cybereason | 3.9/5 |
| Rapid7 | 3.8/5 |
| Trustwave | 3.6/5 |
| LogRhythm | 3.6/5 |
| Trellix | 3.6/5 |
| SecureWorks | 3.5/5 |
| Arctic Wolf Networks | 3.2/5 |
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Trustwave Pricing
Trustwave ROI & Value For Money
3.5/5
Trustwave has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Trustwave Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Trustwave ROI
Trustwave's ROI score was rated highest by Caucasian customers.
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Ranked Trustwave ROI the Highest
Trustwave ROI Score by Ethnicity
Trustwave's ROI score was rated 4.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Trustwave.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Trustwave ROI Score by Industry
Trustwave's ROI score was rated 4.5 stars by Tech industry customers.
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Trustwave Pricing vs. Competitors
Compared to its competitors, Trustwave's ROI score is rated right below LogRhythm.
| COMPANY | Pricing Score | |
|---|---|---|
| Arctic Wolf Networks | 5/5 |
| CrowdStrike | 3.9/5 |
| Rapid7 | 3.9/5 |
| Cybereason | 3.8/5 |
| Trellix | 3.7/5 |
| SecureWorks | 3.6/5 |
| LogRhythm | 3.6/5 |
| Trustwave | 3.5/5 |
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Trustwave Customer Satisfaction (CSAT)
Trustwave Customer Satisfaction (CSAT) Score
56 / 100
Trustwave has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Trustwave Customer Satisfaction vs. Competitors
Compared to its competitors, Trustwave's Customer Satisfaction score is rated right above LogRhythm, and is preceded by SecureWorks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rapid7 | 100% |
| CrowdStrike | 83% |
| Cybereason | 76% |
| SecureWorks | 67% |
| Trustwave | 56% |
| LogRhythm | 56% |
| Trellix | 53% |
| Arctic Wolf Networks | 50% |
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Trustwave Customer Service
3.7/5
Trustwave has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Trustwave's Customer Service
Address
Chicago, IL 60602
Website
http://www.trustwave.com
Phone Number
312-873-7500
Trustwave's Social Links
Quick Insights into Trustwave Customer Service
Trustwave's Customer Service score was rated highest by Caucasian customers.
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Ranked Trustwave Customer Service the Highest
Trustwave Customer Service Score by Ethnicity
Trustwave's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Trustwave Customer Service Score by Industry
Trustwave's Customer Service score was rated 4.8 stars by Tech industry customers.
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Trustwave Customer Service vs. Competitors
Compared to its competitors, Trustwave's Customer Service score is rated right above Rapid7, and is preceded by Trellix.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arctic Wolf Networks | 4.5/5 |
| CrowdStrike | 4/5 |
| SecureWorks | 4/5 |
| Cybereason | 3.8/5 |
| Trellix | 3.8/5 |
| Trustwave | 3.7/5 |
| Rapid7 | 3.6/5 |
| LogRhythm | 3.6/5 |
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Trustwave as an Employer
4.9/5
Trustwave has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Trustwave scored a 27 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Trustwave would recommend the brand to a friend. ENPS measures how likely Trustwave employees would recommend working at Trustwave to a friend.
Net Promoter Score
27
NPS Score
| 60% | Promoters |
|---|---|
| 7% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 73% | Promoters |
|---|---|
| 24% | Passive |
| 3% | Detractors |
