49
NPS
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SeneGence International
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About SeneGence International's Brand
SeneGence is a privately owned network marketing company that develops personal care products and sells them through an independent sales network. In 1999, SeneGence started with LipSense® Long-Lasting Liquid Lip Color in six shades, a moisturizing lip gloss, and a lip color remover. SeneGence now has a complete line of long-lasting cosmetics and anti-aging skin care products, as well as accessories and boutique items. SeneGence was founded on the idea to offer superior products and an opportunity for women to be independent and successful in business, regardless of age, background, or education. Since 1999, SeneGence has grown to support thousands of successful careers and satisfied Customers around the world and remains steadfast in its commitment to offer products that really work, including LipSense and a complete line of anti-aging skin care and long-lasting cosmetics. Among its major competitors, SeneGence International is ranked in 4th place for NPS while Beautycounter is 1st, and Nu Skin Enterprises is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
SeneGence International Ranking
- #4 / 4 of its competitors
SeneGence International NPS
SeneGence International's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether SeneGence International's customers would recommend using the product based on a scale of -100 to 100.
SeneGence International Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
SeneGence International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 40 | Dec 2022 | 40 |
Feb 2024 49 | Feb 2024 | 49 |
How Other Brands Compare
SeneGence International is ranked #4 for NPS among its competitors. Beautycounter and Nu Skin Enterprises come in first and second, with Mary Kay coming in at third.
SeneGence International |  Nu Skin Enterprises |  Mary Kay |  Beautycounter | |
| Global Ranking | #- | #740 | #821 | #- |
| NPS | 49 | 63 | 53 | 83 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.72B | - | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SeneGence International NPS vs. Competitors
Compared to its competitors, SeneGence International's NPS is rated right above Eminence Organic Skin Care, and is preceded by Mary Kay.
| COMPANY | NPS Score | |
|---|---|---|
| Beautycounter | 83 |
| Nu Skin Enterprises | 63 |
| Mary Kay | 53 |
| SeneGence International | 49 |
 | Eminence Organic Skin Care | N/A |
 | Younique | -3 |
SeneGence International Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of SeneGence International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SeneGence International Customer Loyalty vs. Competitors
Compared to its competitors, SeneGence International's Customer Loyalty score is rated right above Beautycounter, and is preceded by Nu Skin Enterprises.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mary Kay | 90% |
| Nu Skin Enterprises | 87% |
| SeneGence International | 76% |
| Beautycounter | 73% |
| Younique | 69% |
| Eminence Organic Skin Care | N/A |
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SeneGence International Product Quality
3.7/5
SeneGence International has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SeneGence International Product Information
SeneGence International’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consumer Goods
SeneGence International Product Quality vs. Competitors
Compared to its competitors, SeneGence International's Product Quality score is rated right above Younique, and is preceded by Beautycounter.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mary Kay | 4.5/5 |
| Nu Skin Enterprises | 4.4/5 |
| Beautycounter | 3.9/5 |
| SeneGence International | 3.7/5 |
| Younique | 3.7/5 |
| Eminence Organic Skin Care | N/A |
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SeneGence International Pricing
SeneGence International ROI & Value For Money
3.7/5
SeneGence International has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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SeneGence International Pricing vs. Competitors
Compared to its competitors, SeneGence International's ROI score is rated right above Younique, and is preceded by Nu Skin Enterprises.
| COMPANY | Pricing Score | |
|---|---|---|
| Mary Kay | 4.2/5 |
| Beautycounter | 4.2/5 |
| Nu Skin Enterprises | 4/5 |
| SeneGence International | 3.7/5 |
| Younique | 2.8/5 |
| Eminence Organic Skin Care | N/A |
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SeneGence International Customer Satisfaction (CSAT)
SeneGence International Customer Satisfaction (CSAT) Score
80 / 100
SeneGence International has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SeneGence International Customer Satisfaction vs. Competitors
Compared to its competitors, SeneGence International's Customer Satisfaction score is rated right above Beautycounter, and is preceded by Nu Skin Enterprises.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mary Kay | 90% |
| Nu Skin Enterprises | 82% |
| SeneGence International | 80% |
| Beautycounter | 50% |
| Younique | 50% |
| Eminence Organic Skin Care | 0% |
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SeneGence International Customer Service
3.7/5
SeneGence International has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SeneGence International's Customer Service
Address
301 S. Main Street, Sapulpa, OK 74066
Website
https://web.senegence.com/en_us
Phone Number
(949) 521-6161
SeneGence International's Social Links
SeneGence International Customer Service vs. Competitors
Compared to its competitors, SeneGence International's Customer Service score is rated right above Younique, and is preceded by Nu Skin Enterprises.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mary Kay | 4.5/5 |
| Beautycounter | 4.1/5 |
| Nu Skin Enterprises | 4.1/5 |
| SeneGence International | 3.7/5 |
| Younique | 3.2/5 |
| Eminence Organic Skin Care | N/A |
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SeneGence International as an Employer
4.6/5
SeneGence International has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of SeneGence International
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
SeneGence International scored a 49 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of SeneGence International would recommend the brand to a friend. ENPS measures how likely SeneGence International employees would recommend working at SeneGence International to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 72% | Promoters |
|---|---|
| 14% | Passive |
| 14% | Detractors |
