-7
NPS
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Shaw Academy
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About Shaw Academy's Brand
Shaw Academy is the largest live online educator in the world making the highest quality practical education accessible to all Among its major competitors, Shaw Academy is ranked in 5th place for NPS while Thinkific is 1st, and Udemy is 2nd.
Brand at a Glance
78%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Shaw Academy Ranking
- #4 / 4 of its competitors
Shaw Academy NPS
Shaw Academy's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Shaw Academy's customers would recommend using the product based on a scale of -100 to 100.
Shaw Academy Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Shaw Academy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Nov 2020 33 | Nov 2020 | 33 |
Apr 2021 0 | Apr 2021 | 0 |
May 2021 -33 | May 2021 | -33 |
Jun 2021 -15 | Jun 2021 | -15 |
Jul 2021 0 | Jul 2021 | 0 |
Nov 2021 -11 | Nov 2021 | -11 |
Mar 2022 -9 | Mar 2022 | -9 |
May 2022 0 | May 2022 | 0 |
Aug 2022 -8 | Aug 2022 | -8 |
How Other Brands Compare
Shaw Academy is ranked #4 for NPS among its competitors. Thinkific and Udemy come in first and second, with Coursera coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shaw Academy NPS by Gender
Male customers rated Shaw Academy's NPS 40 points higher than Female customers.
Male
0
Shaw Academy's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-40
Shaw Academy's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Shaw Academy NPS by Ethnicity
Shaw Academy's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Shaw Academy NPS by Age
Shaw Academy's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Shaw Academy NPS by Usage
Shaw Academy's NPS was rated -100 points by customers who have used Shaw Academy's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Shaw Academy NPS vs. Competitors
Compared to its competitors, Shaw Academy's NPS is rated right below Future Learn.
| COMPANY | NPS Score | |
|---|---|---|
 | Thinkific | 52 |
 | Udemy | 42 |
 | edX | 27 |
 | Coursera | 20 |
 | Future Learn | N/A |
| Shaw Academy | -7 |
Shaw Academy Customer Reviews
Out of the 3 Shaw Academy customer reviews 2 were positive and 1 was constructive. Shaw Academy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Shaw Academy Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Shaw Academy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Shaw Academy Customer Loyalty Score by Gender
Male customers rated Shaw Academy's Customer Loyalty score 36% higher than Female customers.
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Male
100%
Yes
Female
64%
Yes
Shaw Academy Customer Loyalty Score by Ethnicity
Shaw Academy's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Shaw Academy.
70
out of 100
Caucasian
Shaw Academy Customer Loyalty Score by Age
Shaw Academy's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Shaw Academy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 70% | 26-30 | 70% |
Shaw Academy Customer Loyalty Score by Usage
Shaw Academy's Customer Loyalty score was rated 64% by customers who have used Shaw Academy's products/services for Less than 1 Year.
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Shaw Academy Customer Loyalty vs. Competitors
Compared to its competitors, Shaw Academy's Customer Loyalty score is rated right above Coursera, and is preceded by edX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Thinkific | 85% |
| Udemy | 81% |
| edX | 80% |
| Shaw Academy | 78% |
| Coursera | 75% |
| Future Learn | N/A |
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Shaw Academy Product Quality
2.7/5
Shaw Academy has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Shaw Academy Product Information
Shaw Academy’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.shawacademy.com/
- Company Size
- 201-500 Employees
Quick Insights into Shaw Academy Product Quality
Shaw Academy's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Shaw Academy Product Quality the Highest
Ranked Shaw Academy Product Quality the Lowest
Shaw Academy Product Quality Score by Gender
Male customers rated Shaw Academy's Product Quality score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Shaw Academy Product Quality Score by Ethnicity
Shaw Academy's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Shaw Academy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Shaw Academy Product Quality Score by Age
Shaw Academy's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Shaw Academy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3.1 | 26-30 | 3.1 |
Shaw Academy Product Quality Score by Usage
Shaw Academy's Product Quality score was rated 1.5 stars by customers who have used Shaw Academy's products/services for Less than 1 Year.
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Shaw Academy Product Quality vs. Competitors
Compared to its competitors, Shaw Academy's Product Quality score is rated right above Future Learn, and is preceded by Coursera.
| COMPANY | Product Quality Score | |
|---|---|---|
| Thinkific | 4.2/5 |
| Udemy | 4.1/5 |
| edX | 4/5 |
| Coursera | 3.9/5 |
| Shaw Academy | 2.7/5 |
| Future Learn | N/A |
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Shaw Academy Pricing
Shaw Academy ROI & Value For Money
2.6/5
Shaw Academy has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Shaw Academy ROI
Shaw Academy's ROI score was rated highest by customers ages 26-30, and rated lowest by Female customers.
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Ranked Shaw Academy ROI the Highest
Ranked Shaw Academy ROI the Lowest
Shaw Academy ROI Score by Gender
Male customers rated Shaw Academy's ROI score 0.5 stars higher than Female customers.
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Male
2.5/5
Female
2/5
Shaw Academy ROI Score by Ethnicity
Shaw Academy's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Shaw Academy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Shaw Academy ROI Score by Age
Shaw Academy's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Shaw Academy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
26-30 3.5 | 26-30 | 3.5 |
Shaw Academy ROI Score by Usage
Shaw Academy's ROI score was rated 1.5 stars by customers who have used Shaw Academy's products/services for Less than 1 Year.
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Shaw Academy Pricing vs. Competitors
Compared to its competitors, Shaw Academy's ROI score is rated right above Future Learn, and is preceded by Coursera.
| COMPANY | Pricing Score | |
|---|---|---|
| Thinkific | 4.2/5 |
| Udemy | 4/5 |
| edX | 3.7/5 |
| Coursera | 3.6/5 |
| Shaw Academy | 2.6/5 |
| Future Learn | N/A |
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Shaw Academy Customer Satisfaction (CSAT)
Shaw Academy Customer Satisfaction (CSAT) Score
57 / 100
Shaw Academy has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Shaw Academy Customer Satisfaction
Shaw Academy's Customer Satisfaction score was rated highest by Female customers.
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Ranked Shaw Academy Customer Satisfaction the Highest
Shaw Academy Customer Satisfaction Score by Gender
Shaw Academy's Customer Satisfaction score was rated 50 by Female customers on Comparably.
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50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Shaw Academy Customer Satisfaction vs. Competitors
Compared to its competitors, Shaw Academy's Customer Satisfaction score is rated right above Future Learn, and is preceded by Thinkific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| edX | 100% |
| Udemy | 82% |
| Coursera | 75% |
| Thinkific | 60% |
| Shaw Academy | 57% |
| Future Learn | 0% |
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Shaw Academy Customer Service
2.4/5
Shaw Academy has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Shaw Academy's Customer Service
Address
Dublin, Ireland
Website
http://www.shawacademy.com/
Quick Insights into Shaw Academy Customer Service
Shaw Academy's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Shaw Academy Customer Service the Highest
Ranked Shaw Academy Customer Service the Lowest
Shaw Academy Customer Service Score by Gender
Male customers rated Shaw Academy's Customer Service score 1.2 stars higher than Female customers.
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Male
2.7/5
Female
1.5/5
Shaw Academy Customer Service Score by Ethnicity
Shaw Academy's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Shaw Academy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Shaw Academy Customer Service Score by Age
Shaw Academy's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 2.3 | 26-30 | 2.3 |
Shaw Academy Customer Service Score by Usage
Shaw Academy's Customer Service score was rated 1.5 stars by customers who have used Shaw Academy's products/services for Less than 1 Year.
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Shaw Academy Customer Service vs. Competitors
Compared to its competitors, Shaw Academy's Customer Service score is rated right above Future Learn, and is preceded by Thinkific.
| COMPANY | Customer Service Score | |
|---|---|---|
| Udemy | 4/5 |
| edX | 3.9/5 |
| Coursera | 3.5/5 |
| Thinkific | 3.3/5 |
| Shaw Academy | 2.4/5 |
| Future Learn | N/A |
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Consumer vs. Employees
Shaw Academy scored a -7 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Shaw Academy would recommend the brand to a friend. ENPS measures how likely Shaw Academy employees would recommend working at Shaw Academy to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
