-100
NPS
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Signal Sciences
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About Signal Sciences' Brand
Signal Sciences is a software as a service platform providing security monitoring and defense for your web application. Among its major competitors, Signal Sciences is ranked in 5th place for NPS while Akamai is 1st, and F5, Inc. is 2nd. Overall, Signal Sciences has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $200.00M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2.5/5
Pricing
4/5
Customer Service
Signal Sciences Ranking
- #4 / 4 of its competitors
Signal Sciences NPS
Signal Sciences's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Signal Sciences's customers would recommend using the product based on a scale of -100 to 100.
Signal Sciences Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Signal Sciences NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
How Other Brands Compare
Signal Sciences is ranked #4 for NPS among its competitors. Akamai and F5, Inc. come in first and second, with Imperva coming in at third. Among those competitors, it is the lowest valued company behind Akamai.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signal Sciences NPS vs. Competitors
Compared to its competitors, Signal Sciences's NPS is rated right below Veracode.
| COMPANY | NPS Score | |
|---|---|---|
 | Akamai | 30 |
 | F5, Inc. | 24 |
 | Imperva | -10 |
 | Veracode | -28 |
| Signal Sciences | -100 |
Signal Sciences Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Signal Sciences users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Signal Sciences Customer Loyalty vs. Competitors
Compared to its competitors, Signal Sciences's Customer Loyalty score is rated right above F5, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Signal Sciences | 100% |
| F5, Inc. | 82% |
| Akamai | 81% |
| Veracode | 76% |
| Imperva | 69% |
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Signal Sciences Product Quality
4/5
Signal Sciences has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Signal Sciences Product Information
Signal Sciences’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Signal Sciences Product Quality vs. Competitors
Compared to its competitors, Signal Sciences's Product Quality score is rated right above F5, Inc., and is preceded by Akamai.
| COMPANY | Product Quality Score | |
|---|---|---|
| Akamai | 4.1/5 |
| Signal Sciences | 4/5 |
| F5, Inc. | 3.8/5 |
| Imperva | 3.5/5 |
| Veracode | 2.7/5 |
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Signal Sciences Pricing
Signal Sciences ROI & Value For Money
2.5/5
Signal Sciences has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Signal Sciences Pricing vs. Competitors
Compared to its competitors, Signal Sciences's ROI score is rated right below Imperva.
| COMPANY | Pricing Score | |
|---|---|---|
| Akamai | 4/5 |
| F5, Inc. | 3.9/5 |
| Veracode | 3.2/5 |
| Imperva | 3.1/5 |
| Signal Sciences | 2.5/5 |
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Signal Sciences Customer Service
4/5
Signal Sciences has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Signal Sciences's Customer Service
Address
8520 National Blvd, Suite A, Culver City, CA 90232
Website
https://www.signalsciences.com/
Signal Sciences Customer Service vs. Competitors
Compared to its competitors, Signal Sciences's Customer Service score is rated right above F5, Inc., and is preceded by Akamai.
| COMPANY | Customer Service Score | |
|---|---|---|
| Akamai | 4.2/5 |
| Signal Sciences | 4/5 |
| F5, Inc. | 3.9/5 |
| Veracode | 3.4/5 |
| Imperva | 3.3/5 |
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Signal Sciences as an Employer
3.8/5
Signal Sciences has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Signal Sciences scored a -100 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of Signal Sciences would recommend the brand to a friend. ENPS measures how likely Signal Sciences employees would recommend working at Signal Sciences to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 71% | Promoters |
|---|---|
| 6% | Passive |
| 23% | Detractors |
