34
NPS
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Silicon Labs
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About Silicon Labs' Brand
At Silicon Labs, we hire and empower great talent to achieve their full potential. By offering challenging projects, technical mentorship, and continuous learning opportunities, we ensure our employees thrive at every stage of their careers. Here, you’ll work alongside some of the industry’s brightest minds, tackling complex problems that deepen your expertise and expand your horizons. Whether you’re building new skills or shaping your career path, we’re dedicated to supporting your growth and celebrating your success every step of the way. Among its major competitors, Silicon Labs is ranked in 3rd place for NPS while CIRRUS LOGIC INC is 1st, and Texas Instruments is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Silicon Labs CMO
Silicon Labs Ranking
- #2 / 4 of its competitors
Silicon Labs NPS
Silicon Labs's Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether Silicon Labs's customers would recommend using the product based on a scale of -100 to 100.
Silicon Labs Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
Silicon Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 75 | Dec 2021 | 75 |
Jan 2022 34 | Jan 2022 | 34 |
Sep 2022 43 | Sep 2022 | 43 |
Dec 2022 38 | Dec 2022 | 38 |
Jan 2023 22 | Jan 2023 | 22 |
Feb 2023 36 | Feb 2023 | 36 |
Mar 2023 42 | Mar 2023 | 42 |
Oct 2023 46 | Oct 2023 | 46 |
Nov 2023 50 | Nov 2023 | 50 |
Feb 2024 53 | Feb 2024 | 53 |
May 2024 43 | May 2024 | 43 |
Sep 2024 34 | Sep 2024 | 34 |
How Other Brands Compare
Silicon Labs is ranked second for NPS among its competitors. Texas Instruments and NXP Semiconductors come in first and third, with Microchip Technology coming in at #4.
Silicon Labs |  Texas Instruments |  NXP Semiconductors |  Microchip Technology | |
| Global Ranking | #- | #326 | #565 | #- |
| NPS | 34 | 38 | 33 | -7 |
| Valuation Updated every 24 hours for public companies | - | $164.12B | $57.38B | $43.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Silicon Labs NPS vs. Competitors
Compared to its competitors, Silicon Labs's NPS is rated right above NXP Semiconductors, and is preceded by Texas Instruments.
| COMPANY | NPS Score | |
|---|---|---|
 | CIRRUS LOGIC INC | 55 |
| Texas Instruments | 38 |
| Silicon Labs | 34 |
| NXP Semiconductors | 33 |
 | Atmel | 0 |
| Microchip Technology | -7 |
 | Digi-Key Corp | -16 |
Silicon Labs Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Silicon Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Silicon Labs Customer Loyalty vs. Competitors
Compared to its competitors, Silicon Labs's Customer Loyalty score is rated right above CIRRUS LOGIC INC, and is preceded by NXP Semiconductors.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Atmel | 87% |
| Digi-Key Corp | 83% |
| Texas Instruments | 80% |
| NXP Semiconductors | 78% |
| Silicon Labs | 74% |
| CIRRUS LOGIC INC | 71% |
| Microchip Technology | 68% |
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Silicon Labs Product Quality
3.9/5
Silicon Labs has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Silicon Labs Product Information
Silicon Labs’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.silabs.com
- Company Size
- 1,001-5,000 Employees
Industry
Semiconductors
Silicon Labs Product Quality vs. Competitors
Compared to its competitors, Silicon Labs's Product Quality score is rated right above NXP Semiconductors, and is preceded by Texas Instruments.
| COMPANY | Product Quality Score | |
|---|---|---|
| Atmel | 4.2/5 |
| Texas Instruments | 4.1/5 |
| Silicon Labs | 3.9/5 |
| NXP Semiconductors | 3.7/5 |
| Microchip Technology | 3.4/5 |
| Digi-Key Corp | 3.4/5 |
| CIRRUS LOGIC INC | 3.4/5 |
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Silicon Labs Pricing
Silicon Labs ROI & Value For Money
3.6/5
Silicon Labs has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Silicon Labs Pricing vs. Competitors
Compared to its competitors, Silicon Labs's ROI score is rated right above Atmel, and is preceded by CIRRUS LOGIC INC.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Instruments | 4.1/5 |
| NXP Semiconductors | 3.9/5 |
| CIRRUS LOGIC INC | 3.8/5 |
| Silicon Labs | 3.6/5 |
| Atmel | 3.5/5 |
| Microchip Technology | 3.2/5 |
| Digi-Key Corp | 3.1/5 |
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Silicon Labs Customer Satisfaction (CSAT)
Silicon Labs Customer Satisfaction (CSAT) Score
92 / 100
Silicon Labs has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Silicon Labs Customer Satisfaction vs. Competitors
Compared to its competitors, Silicon Labs's Customer Satisfaction score is rated right above Texas Instruments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Silicon Labs | 92% |
| Texas Instruments | 76% |
| Atmel | 75% |
| NXP Semiconductors | 68% |
| CIRRUS LOGIC INC | 67% |
| Microchip Technology | 66% |
| Digi-Key Corp | 65% |
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Silicon Labs Customer Service
3.5/5
Silicon Labs has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Silicon Labs's Customer Service
Address
400 W Cesar Chavez St, Austin, TX 78701
Website
https://www.silabs.com
Phone Number
(512) 416-8500
Silicon Labs Customer Service vs. Competitors
Compared to its competitors, Silicon Labs's Customer Service score is rated right above Microchip Technology, and is preceded by Atmel.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Instruments | 4/5 |
| NXP Semiconductors | 3.8/5 |
| CIRRUS LOGIC INC | 3.8/5 |
| Atmel | 3.7/5 |
| Silicon Labs | 3.5/5 |
| Microchip Technology | 3.4/5 |
| Digi-Key Corp | 3.1/5 |
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Silicon Labs as an Employer
4.2/5
Silicon Labs has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Silicon Labs scored a 34 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Silicon Labs would recommend the brand to a friend. ENPS measures how likely Silicon Labs employees would recommend working at Silicon Labs to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 61% | Promoters |
|---|---|
| 10% | Passive |
| 29% | Detractors |
