100
NPS
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Simon-Kucher & Partners
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About Simon-Kucher & Partners' Brand
Among its major competitors, Simon-Kucher & Partners is ranked in 2nd place for NPS while Barrett Business Services is 1st, and eClerx Services is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Simon-Kucher & Partners Ranking
- #2 / 4 of its competitors
Simon-Kucher & Partners NPS
Simon-Kucher & Partners's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Simon-Kucher & Partners's customers would recommend using the product based on a scale of -100 to 100.
Simon-Kucher & Partners Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Simon-Kucher & Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Simon-Kucher & Partners is ranked second for NPS among its competitors. Barrett Business Services and eClerx Services come in first and third, with CDW Corporation coming in at #4.
Simon-Kucher & Partners |  CDW Corporation |  Barrett Business Services |  eClerx Services | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 100 | 20 | 100 | 35 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $541.41M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simon-Kucher & Partners NPS vs. Competitors
Compared to its competitors, Simon-Kucher & Partners's NPS is rated right above eClerx Services, and is preceded by Barrett Business Services.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
| Simon-Kucher & Partners | 100 |
| eClerx Services | 35 |
| CDW Corporation | 20 |
 | Hexaware Technologies | 11 |
Simon-Kucher & Partners Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Simon-Kucher & Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Simon-Kucher & Partners Customer Loyalty vs. Competitors
Compared to its competitors, Simon-Kucher & Partners's Customer Loyalty score is rated right above eClerx Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Simon-Kucher & Partners | 100% |
| eClerx Services | 83% |
| Hexaware Technologies | 83% |
| CDW Corporation | 71% |
| Barrett Business Services | 55% |
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Simon-Kucher & Partners Product Quality
5/5
Simon-Kucher & Partners has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Simon-Kucher & Partners Product Information
Simon-Kucher & Partners’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.simon-kucher.com
- Company Size
- 1,001-5,000 Employees
Simon-Kucher & Partners Product Quality vs. Competitors
Compared to its competitors, Simon-Kucher & Partners's Product Quality score is rated right above Barrett Business Services.
| COMPANY | Product Quality Score | |
|---|---|---|
| Simon-Kucher & Partners | 5/5 |
| Barrett Business Services | 4.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| eClerx Services | 3.4/5 |
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Simon-Kucher & Partners Pricing
Simon-Kucher & Partners ROI & Value For Money
5/5
Simon-Kucher & Partners has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Simon-Kucher & Partners Pricing vs. Competitors
Compared to its competitors, Simon-Kucher & Partners's ROI score is rated right above Barrett Business Services.
| COMPANY | Pricing Score | |
|---|---|---|
| Simon-Kucher & Partners | 5/5 |
| Barrett Business Services | 4/5 |
| eClerx Services | 3.8/5 |
| CDW Corporation | 3.8/5 |
| Hexaware Technologies | 3.6/5 |
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Simon-Kucher & Partners Customer Satisfaction (CSAT)
Simon-Kucher & Partners Customer Satisfaction (CSAT) Score
100 / 100
Simon-Kucher & Partners has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Simon-Kucher & Partners Customer Satisfaction vs. Competitors
Compared to its competitors, Simon-Kucher & Partners's Customer Satisfaction score is rated right above Hexaware Technologies, and is preceded by Barrett Business Services.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Simon-Kucher & Partners | 100% |
| Hexaware Technologies | 84% |
| eClerx Services | 56% |
| CDW Corporation | 56% |
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Simon-Kucher & Partners Customer Service
5/5
Simon-Kucher & Partners has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Simon-Kucher & Partners's Customer Service
Address
Germany
Website
http://www.simon-kucher.com
Simon-Kucher & Partners Customer Service vs. Competitors
Compared to its competitors, Simon-Kucher & Partners's Customer Service score is rated right above Barrett Business Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| Simon-Kucher & Partners | 5/5 |
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
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Simon-Kucher & Partners as an Employer
3.8/5
Simon-Kucher & Partners has a 3.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Simon-Kucher & Partners scored a 100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Simon-Kucher & Partners would recommend the brand to a friend. ENPS measures how likely Simon-Kucher & Partners employees would recommend working at Simon-Kucher & Partners to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
