-57
NPS
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Skyline
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About Skyline's Brand
Customized Mobile Apps for Enterprise of the Future Among its major competitors, Skyline is ranked in 4th place for NPS while Veristream is 1st, and YouTube is 2nd.
Brand at a Glance
81%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Skyline Ranking
- #2 / 4 of its competitors
Skyline NPS
Skyline's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Skyline's customers would recommend using the product based on a scale of -100 to 100.
Skyline Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Skyline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 -25 | Apr 2023 | -25 |
Jun 2023 -40 | Jun 2023 | -40 |
Jul 2023 -51 | Jul 2023 | -51 |
Feb 2024 -57 | Feb 2024 | -57 |
How Other Brands Compare
Skyline is ranked second for NPS among its competitors. YouTube and Latch come in first and third, with Arlo Smart Home coming in at #4.
Skyline |  YouTube |  Arlo Smart Home |  Latch | |
| Global Ranking | #- | #75 | #- | #- |
| NPS | -57 | 12 | - | -100 |
| Valuation Updated every 24 hours for public companies | - | $1.44T | $524.48M | $400.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skyline NPS vs. Competitors
Compared to its competitors, Skyline's NPS is rated right above Latch, and is preceded by SmartThings.
| COMPANY | NPS Score | |
|---|---|---|
 | Veristream | 56 |
| YouTube | 12 |
| Arlo Smart Home | N/A |
 | SmartThings | -50 |
| Skyline | -57 |
| Latch | -100 |
Skyline Customer Reviews
Out of the 2 Skyline customer reviews 0 were positive and 2 were constructive. Skyline customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Skyline Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Skyline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skyline Customer Loyalty vs. Competitors
Compared to its competitors, Skyline's Customer Loyalty score is rated right above YouTube.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Skyline | 81% |
| YouTube | 80% |
| SmartThings | 38% |
| Veristream | N/A |
| Latch | N/A |
| Arlo Smart Home | N/A |
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Skyline Product Quality
2.8/5
Skyline has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Skyline Product Information
Skyline’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.enterprise2.us/
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Enterprise
Mobile App
SaaS
Skyline Product Quality vs. Competitors
Compared to its competitors, Skyline's Product Quality score is rated right above Latch, and is preceded by SmartThings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Veristream | 4/5 |
| YouTube | 3.4/5 |
| SmartThings | 3.4/5 |
| Skyline | 2.8/5 |
| Latch | 1.5/5 |
| Arlo Smart Home | N/A |
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Skyline Pricing
Skyline ROI & Value For Money
2.6/5
Skyline has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Skyline Pricing vs. Competitors
Compared to its competitors, Skyline's ROI score is rated right above Latch, and is preceded by YouTube.
| COMPANY | Pricing Score | |
|---|---|---|
| Veristream | 3.9/5 |
| SmartThings | 3.3/5 |
| YouTube | 3.1/5 |
| Skyline | 2.6/5 |
| Latch | 2/5 |
| Arlo Smart Home | N/A |
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Skyline Customer Satisfaction (CSAT)
Skyline Customer Satisfaction (CSAT) Score
29 / 100
Skyline has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skyline Customer Satisfaction vs. Competitors
Compared to its competitors, Skyline's Customer Satisfaction score is rated right above Veristream, and is preceded by YouTube.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SmartThings | 67% |
| YouTube | 61% |
| Skyline | 29% |
| Veristream | 0% |
| Latch | 0% |
| Arlo Smart Home | 0% |
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Skyline Customer Service
2.6/5
Skyline has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Skyline's Customer Service
Address
San Francisco, CA China
Website
https://www.enterprise2.us/
Skyline Customer Service vs. Competitors
Compared to its competitors, Skyline's Customer Service score is rated right above Latch, and is preceded by YouTube.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veristream | 5/5 |
| SmartThings | 3.3/5 |
| YouTube | 3/5 |
| Skyline | 2.6/5 |
| Latch | N/A |
| Arlo Smart Home | N/A |
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Skyline as an Employer
3.8/5
Skyline has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Skyline scored a -57 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Skyline would recommend the brand to a friend. ENPS measures how likely Skyline employees would recommend working at Skyline to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
