0
NPS
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Slader
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About Slader's Brand
SIMPLE SOLUTIONS TO HARD PROBLEMS It’s not just you. School can be difficult. Slader teaches you how to learn with step-by-step textbook solutions written by subject matter experts. WE'RE DOING WORK HERE Students come to Slader to ask why. Why does x=6? Why is Italy shaped like a boot? Why does Romeo love Juliet? They’re naturally curious and Slader’s job is to enable their curiosity through education. If you agree, then let’s talk Slader. Among its major competitors, Slader is ranked in 4th place for NPS while Studypool is 1st, and Chegg is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
Slader Ranking
- #3 / 4 of its competitors
Slader NPS
Slader's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Slader's customers would recommend using the product based on a scale of -100 to 100.
Slader Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Slader NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Aug 2022 0 | Aug 2022 | 0 |
How Other Brands Compare
Slader is ranked third for NPS among its competitors. Chegg and Quizlet come in first and second, with Course Hero coming in at #4.
Slader |  Chegg |  Course Hero |  Quizlet | |
| Global Ranking | #- | #544 | #- | #- |
| NPS | 0 | 6 | -44 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.07B | $1.10B | $95.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Slader NPS vs. Competitors
Compared to its competitors, Slader's NPS is rated right above Course Hero, and is preceded by Quizlet.
| COMPANY | NPS Score | |
|---|---|---|
 | Studypool | 15 |
| Chegg | 6 |
| Quizlet | 6 |
| Slader | 0 |
| Course Hero | -44 |
Slader Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Slader users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Slader Customer Loyalty vs. Competitors
Compared to its competitors, Slader's Customer Loyalty score is rated right above Chegg.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Slader | 100% |
| Chegg | 76% |
| Quizlet | 69% |
| Course Hero | 69% |
| Studypool | 58% |
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Slader Product Quality
5/5
Slader has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Slader Product Information
Slader’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.slader.com
- Company Size
- 11-50 Employees
Industry
Education
Slader Product Quality vs. Competitors
Compared to its competitors, Slader's Product Quality score is rated right above Studypool.
| COMPANY | Product Quality Score | |
|---|---|---|
| Slader | 5/5 |
| Studypool | 3.7/5 |
| Quizlet | 3.4/5 |
| Chegg | 3.4/5 |
| Course Hero | 2.5/5 |
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Slader Pricing
Slader ROI & Value For Money
4.5/5
Slader has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Slader Pricing vs. Competitors
Compared to its competitors, Slader's ROI score is rated right above Studypool.
| COMPANY | Pricing Score | |
|---|---|---|
| Slader | 4.5/5 |
| Studypool | 3.8/5 |
| Chegg | 3.2/5 |
| Quizlet | 3.1/5 |
| Course Hero | 2.5/5 |
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Slader Customer Satisfaction (CSAT)
Slader Customer Satisfaction (CSAT) Score
50 / 100
Slader has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Slader Customer Satisfaction vs. Competitors
Compared to its competitors, Slader's Customer Satisfaction score is rated right above Chegg, and is preceded by Quizlet.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Studypool | 88% |
| Quizlet | 68% |
| Slader | 50% |
| Chegg | 44% |
| Course Hero | 43% |
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Slader Customer Service
4.7/5
Slader has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Slader's Customer Service
Address
199 Lafayette St, Suite 3B, New York City, NY 10012
Website
https://www.slader.com
Phone Number
3323335184
Slader Customer Service vs. Competitors
Compared to its competitors, Slader's Customer Service score is rated right above Studypool.
| COMPANY | Customer Service Score | |
|---|---|---|
| Slader | 4.7/5 |
| Studypool | 3.8/5 |
| Chegg | 3.1/5 |
| Quizlet | 3/5 |
| Course Hero | 2.1/5 |
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Consumer vs. Employees
Slader scored a 0 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Slader would recommend the brand to a friend. ENPS measures how likely Slader employees would recommend working at Slader to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
