-80
NPS
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Snap Finance
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About Snap Finance's Brand
Since 2012, Snap has been on a mission to bring flexible, pay-over-time financing options to all consumers. Our retail partners told us that many of their customers couldn’t qualify for traditional credit, causing embarrassment and leaving them with no way to buy the items they want and need for their families. This gap also left our retail partners with missed opportunities. At Snap, we’ve harnessed the power of data to empower customers of all credit types and to help retailers close more sales. Our technology brings together machine learning, non-traditional risk variables, and years of data to create a proprietary decisioning platform. The result is financing that looks at each customer through a more holistic, human lens. We’re proud to serve the 40% of U.S. consumers who are building or rebuilding their credit. Our fast, flexible pay-over-time solutions are changing the face and the pace of consumer retail finance. And we’re hiring! Among its major competitors, Snap Finance is ranked in 5th place for NPS while Ripple is 1st, and BILL is 2nd.
Brand at a Glance
69%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Snap Finance Ranking
- #4 / 4 of its competitors
Snap Finance NPS
Snap Finance's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether Snap Finance's customers would recommend using the product based on a scale of -100 to 100.
Snap Finance Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
Snap Finance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -80 | Aug 2023 | -80 |
Sep 2023 -81 | Sep 2023 | -81 |
Oct 2023 -83 | Oct 2023 | -83 |
Dec 2023 -85 | Dec 2023 | -85 |
Jan 2024 -85 | Jan 2024 | -85 |
Feb 2024 -73 | Feb 2024 | -73 |
Mar 2024 -75 | Mar 2024 | -75 |
Oct 2024 -77 | Oct 2024 | -77 |
Mar 2025 -77 | Mar 2025 | -77 |
Apr 2025 -79 | Apr 2025 | -79 |
Jul 2025 -80 | Jul 2025 | -80 |
Dec 2025 -81 | Dec 2025 | -81 |
How Other Brands Compare
Snap Finance is ranked #4 for NPS among its competitors. Ripple and BILL come in first and second, with MoneyLion coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snap Finance NPS by Gender
Male customers rated Snap Finance's NPS 28 points higher than Female customers.
Male
-72
Snap Finance's NPS was rated -72 by Male customers on Comparably.
14%
Promoters
0%
Passives
86%
Detractors
Female
-100
Snap Finance's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Snap Finance NPS by Ethnicity
Snap Finance's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -100 | Other | -100 |
Snap Finance NPS by Age
Snap Finance's NPS was rated -100 points by customers ages 46-50 on Comparably.
Snap Finance NPS by Usage
Snap Finance's NPS was rated the highest by customers who have used Snap Finance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -66 | 1 to 2 Years | -66 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Snap Finance NPS vs. Competitors
Compared to its competitors, Snap Finance's NPS is rated right below MoneyLion.
| COMPANY | NPS Score | |
|---|---|---|
 | Ripple | 42 |
 | BILL | 20 |
 | Plaid | 14 |
 | MoneyLion | -14 |
| Snap Finance | -80 |
Snap Finance Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Snap Finance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snap Finance Customer Loyalty Score by Gender
Male customers rated Snap Finance's Customer Loyalty score 4% higher than Female customers.
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Male
74%
Yes
Female
70%
Yes
Snap Finance Customer Loyalty Score by Ethnicity
Snap Finance's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Snap Finance.
66
out of 100
Caucasian
64
out of 100
Other
Snap Finance Customer Loyalty Score by Age
Snap Finance's Customer Loyalty score was rated 55% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Snap Finance.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
Snap Finance Customer Loyalty Score by Usage
Snap Finance's Customer Loyalty score was rated the highest by customers who have used Snap Finance's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Snap Finance Customer Loyalty Score by Industry
Snap Finance's Customer Loyalty score was rated 70% by Automotive and Transportation industry customers.
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Snap Finance Customer Loyalty vs. Competitors
Compared to its competitors, Snap Finance's Customer Loyalty score is rated right above Plaid, and is preceded by BILL.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ripple | 85% |
| MoneyLion | 79% |
| BILL | 76% |
| Snap Finance | 69% |
| Plaid | 57% |
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Snap Finance Product Quality
1.5/5
Snap Finance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Snap Finance Product Information
Snap Finance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Snap Finance's product the highest.
- Website
- https://snapfinance.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Snap Finance Product Quality
Snap Finance's Product Quality score was rated highest by customers who have used Snap Finance's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Snap Finance Product Quality the Highest
Ranked Snap Finance Product Quality the Lowest
Snap Finance Product Quality Score by Gender
Snap Finance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Snap Finance.
Male
1.5/5
Female
1.5/5
Snap Finance Product Quality Score by Ethnicity
Snap Finance's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Snap Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Other 1.5 | Other | 1.5 |
Snap Finance Product Quality Score by Age
Snap Finance's Product Quality score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Snap Finance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Snap Finance Product Quality Score by Usage
Snap Finance's Product Quality score was rated the highest by customers who have used Snap Finance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Snap Finance Product Quality Score by Industry
Snap Finance's Product Quality score was rated 1.5 stars by Automotive and Transportation industry customers.
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Snap Finance Product Quality vs. Competitors
Compared to its competitors, Snap Finance's Product Quality score is rated right below MoneyLion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ripple | 4.2/5 |
| Plaid | 3.6/5 |
| BILL | 3.3/5 |
| MoneyLion | 2.9/5 |
| Snap Finance | 1.5/5 |
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Snap Finance Pricing
Snap Finance ROI & Value For Money
1.5/5
Snap Finance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Snap Finance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Snap Finance ROI
Snap Finance's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by Other customers.
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Ranked Snap Finance ROI the Highest
Ranked Snap Finance ROI the Lowest
Snap Finance ROI Score by Gender
Male customers rated Snap Finance's ROI score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Snap Finance ROI Score by Ethnicity
Snap Finance's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Snap Finance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 1.5 | Other | 1.5 |
Snap Finance ROI Score by Age
Snap Finance's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Snap Finance ROI Score by Usage
Snap Finance's ROI score was rated 1.5 stars by customers who have used Snap Finance's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Snap Finance ROI Score by Industry
Snap Finance's ROI score was rated 1.8 stars by Automotive and Transportation industry customers.
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Snap Finance Pricing vs. Competitors
Compared to its competitors, Snap Finance's ROI score is rated right below MoneyLion.
| COMPANY | Pricing Score | |
|---|---|---|
| Ripple | 4/5 |
| Plaid | 3.7/5 |
| BILL | 3.4/5 |
| MoneyLion | 3/5 |
| Snap Finance | 1.5/5 |
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Snap Finance Customer Satisfaction (CSAT)
Snap Finance Customer Satisfaction (CSAT) Score
15 / 100
Snap Finance has an overall Customer Satisfaction score of 15 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Snap Finance Customer Satisfaction
Snap Finance's Customer Satisfaction score was rated highest by customers who have used Snap Finance's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Snap Finance Customer Satisfaction the Highest
Ranked Snap Finance Customer Satisfaction the Lowest
Snap Finance Customer Satisfaction Score by Gender
Male customers rated Snap Finance's Customer Satisfaction score 3 points higher than Female customers.
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14 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 71% |
11 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 22% | |
Very Dissatisfied | 67% |
Snap Finance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Snap Finance's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
63%
CSAT according to Other
Snap Finance's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snap Finance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
Snap Finance Customer Satisfaction Score by Age
Snap Finance's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Snap Finance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
Snap Finance Customer Satisfaction Score by Usage
Snap Finance's Customer Satisfaction score was rated the highest by customers who have used Snap Finance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Snap Finance Customer Satisfaction Score by Industry
Snap Finance's Customer Satisfaction score was rated 0 points by Automotive and Transportation industry customers.
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"label": "Automotive and Transportation",
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}Snap Finance Customer Satisfaction vs. Competitors
Compared to its competitors, Snap Finance's Customer Satisfaction score is rated right below MoneyLion.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ripple | 84% |
| Plaid | 80% |
| BILL | 57% |
| MoneyLion | 53% |
| Snap Finance | 15% |
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Snap Finance Customer Service
1.5/5
Snap Finance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Snap Finance's Customer Service
Address
1193 West 2400 South, Salt Lake City, UT 84119
Website
https://snapfinance.com/
Snap Finance's Social Links
Quick Insights into Snap Finance Customer Service
Snap Finance's Customer Service score was rated highest by customers who have used Snap Finance's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Snap Finance Customer Service the Highest
Ranked Snap Finance Customer Service the Lowest
Snap Finance Customer Service Score by Gender
Snap Finance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Snap Finance.
Male
1.5/5
Female
1.5/5
Snap Finance Customer Service Score by Ethnicity
Snap Finance's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Snap Finance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Snap Finance Customer Service Score by Age
Snap Finance's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Snap Finance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Snap Finance Customer Service Score by Usage
Snap Finance's Customer Service score was rated 1.5 stars by customers who have used Snap Finance's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Snap Finance Customer Service Score by Industry
Snap Finance's Customer Service score was rated 1.5 stars by Automotive and Transportation industry customers.
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Snap Finance Customer Service vs. Competitors
Compared to its competitors, Snap Finance's Customer Service score is rated right below MoneyLion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ripple | 4.2/5 |
| Plaid | 3.8/5 |
| BILL | 3.2/5 |
| MoneyLion | 2.8/5 |
| Snap Finance | 1.5/5 |
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Snap Finance as an Employer
4.8/5
Snap Finance has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Snap Finance scored a -80 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Snap Finance would recommend the brand to a friend. ENPS measures how likely Snap Finance employees would recommend working at Snap Finance to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 69% | Promoters |
|---|---|
| 21% | Passive |
| 10% | Detractors |
