-14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MoneyLion
Marketing or Exec? Claim Your Free Account
About MoneyLion's Brand
MoneyLion was founded in 2013 to make money more approachable and to empower consumers to take greater control of their financial lives. Among its major competitors, MoneyLion is ranked in 6th place for NPS while Mint is 1st, and Betterment is 2nd. Overall, MoneyLion has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $630.00M
Brand at a Glance
79%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
MoneyLion CMO
Bill Davaris
Bill Davaris serves as the Chief Marketing Officer of MoneyLion. Bill started at MoneyLion in June of 2018. Bill currently resides in Greater New York City Area.
MoneyLion Ranking
- #4 / 4 of its competitors
MoneyLion NPS
MoneyLion's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether MoneyLion's customers would recommend using the product based on a scale of -100 to 100.
MoneyLion Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
MoneyLion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -15 | Jan 2025 | -15 |
Feb 2025 -15 | Feb 2025 | -15 |
Mar 2025 -16 | Mar 2025 | -16 |
Apr 2025 -16 | Apr 2025 | -16 |
May 2025 -14 | May 2025 | -14 |
Jun 2025 -14 | Jun 2025 | -14 |
Jul 2025 -14 | Jul 2025 | -14 |
Aug 2025 -14 | Aug 2025 | -14 |
Sep 2025 -14 | Sep 2025 | -14 |
Oct 2025 -14 | Oct 2025 | -14 |
Dec 2025 -14 | Dec 2025 | -14 |
Jan 2026 -14 | Jan 2026 | -14 |
How Other Brands Compare
MoneyLion is ranked #4 for NPS among its competitors. Betterment and Intuit come in first and second, with Personal Capital coming in at third. Among those competitors, it is the lowest valued company behind Intuit.
MoneyLion |  Intuit |  Betterment |  Personal Capital | |
| Global Ranking | #- | #149 | #830 | #970 |
| NPS | -14 | 11 | 38 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $630.00M | $112.73B | $800.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MoneyLion NPS by Gender
Male customers rated MoneyLion's NPS 5 points higher than Female customers.
Male
-8
MoneyLion's NPS was rated -8 by Male customers on Comparably.
41%
Promoters
10%
Passives
49%
Detractors
Female
-13
MoneyLion's NPS was rated -13 by Female customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
MoneyLion NPS by Ethnicity
MoneyLion's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 6 | Hispanic or Latino | 6 |
African American/Black -35 | African American/Black | -35 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -34 | Other | -34 |
MoneyLion NPS by Age
MoneyLion's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
MoneyLion NPS by Usage
MoneyLion's NPS was rated the highest by customers who have used MoneyLion's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
1 to 2 Years -14 | 1 to 2 Years | -14 |
2 to 5 Years -37 | 2 to 5 Years | -37 |
5 to 10 Years 10 | 5 to 10 Years | 10 |
MoneyLion NPS vs. Competitors
Compared to its competitors, MoneyLion's NPS is rated right above Float, and is preceded by Personal Capital.
| COMPANY | NPS Score | |
|---|---|---|
 | Mint | 55 |
| Betterment | 38 |
 | Upstart | 16 |
| Intuit | 11 |
 | Clarity Money | N/A |
| Personal Capital | -1 |
| MoneyLion | -14 |
 | Float | -34 |
 | LearnVest | -100 |
MoneyLion Customer Reviews
Out of the 63 MoneyLion customer reviews 41 were positive and 22 were constructive. MoneyLion customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
MoneyLion Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of MoneyLion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MoneyLion Customer Loyalty Score by Gender
Female customers rated MoneyLion's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MoneyLion.
Male
81%
Yes
Female
84%
Yes
MoneyLion Customer Loyalty Score by Ethnicity
MoneyLion's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MoneyLion.
85
out of 100
Caucasian
91
out of 100
Hispanic or Latino
83
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
62
out of 100
Other
MoneyLion Customer Loyalty Score by Age
MoneyLion's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MoneyLion.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 68% | 26-30 | 68% |
31-35 82% | 31-35 | 82% |
36-40 86% | 36-40 | 86% |
41-45 87% | 41-45 | 87% |
46-50 94% | 46-50 | 94% |
51-55 79% | 51-55 | 79% |
56-60 91% | 56-60 | 91% |
61-65 75% | 61-65 | 75% |
66+ 89% | 66+ | 89% |
MoneyLion Customer Loyalty Score by Usage
MoneyLion's Customer Loyalty score was rated the highest by customers who have used MoneyLion's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MoneyLion Customer Loyalty Score by Industry
MoneyLion's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
MoneyLion Customer Loyalty vs. Competitors
Compared to its competitors, MoneyLion's Customer Loyalty score is rated right above Personal Capital, and is preceded by Intuit.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intuit | 84% |
| MoneyLion | 79% |
| Personal Capital | 78% |
| Betterment | 76% |
| Upstart | 74% |
| Float | 10% |
| Mint | N/A |
| LearnVest | N/A |
| Clarity Money | N/A |
Unlock MoneyLion Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MoneyLion Customer Loyalty vs. Competitors data and gain insights into your customers today.
MoneyLion Product Quality
2.9/5
MoneyLion has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MoneyLion's overall Product Quality score rated by its users and customers.
MoneyLion Product Information
MoneyLion’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated MoneyLion's product the highest. Reviewers from the Restaurants industry rated MoneyLion the lowest at 2.7.
- Website
- http://www.moneylion.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Quick Insights into MoneyLion Product Quality
MoneyLion's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Insurance industry.
Sign Up to unlock insights into how customers have ranked MoneyLion's Product Quality.
Ranked MoneyLion Product Quality the Highest
Ranked MoneyLion Product Quality the Lowest
MoneyLion Product Quality Score by Gender
MoneyLion's Product Quality score was rated 3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MoneyLion.
Male
3/5
Female
3/5
MoneyLion Product Quality Score by Ethnicity
MoneyLion's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MoneyLion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2.4 | Other | 2.4 |
MoneyLion Product Quality Score by Age
MoneyLion's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MoneyLion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.4 | 31-35 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.3 | 41-45 | 3.3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 2.9 | 51-55 | 2.9 |
56-60 3.8 | 56-60 | 3.8 |
61-65 3.2 | 61-65 | 3.2 |
66+ 2.7 | 66+ | 2.7 |
MoneyLion Product Quality Score by Usage
MoneyLion's Product Quality score was rated the highest by customers who have used MoneyLion's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MoneyLion Product Quality Score by Industry
MoneyLion's Product Quality score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
MoneyLion Product Quality vs. Competitors
Compared to its competitors, MoneyLion's Product Quality score is rated right above Float, and is preceded by Intuit.
| COMPANY | Product Quality Score | |
|---|---|---|
| LearnVest | 5/5 |
| Mint | 4.1/5 |
| Upstart | 4/5 |
| Betterment | 3.9/5 |
| Personal Capital | 3.4/5 |
| Intuit | 3.3/5 |
| MoneyLion | 2.9/5 |
| Float | 1.5/5 |
| Clarity Money | N/A |
Unlock MoneyLion Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MoneyLion Product Quality vs. Competitors data and gain insights into your customers today.
MoneyLion Pricing
MoneyLion ROI & Value For Money
3/5
MoneyLion has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MoneyLion's overall ROI score rated by its users and customers.
MoneyLion Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from MoneyLion.
Quick Insights into MoneyLion ROI
MoneyLion's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers from the Government and Public Policy industry.
Sign Up to unlock insights into how customers have ranked MoneyLion's ROI score.
Ranked MoneyLion ROI the Highest
Ranked MoneyLion ROI the Lowest
MoneyLion ROI Score by Gender
Female customers rated MoneyLion's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MoneyLion.
Male
3/5
Female
3.1/5
MoneyLion ROI Score by Ethnicity
MoneyLion's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MoneyLion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.3 | Other | 2.3 |
MoneyLion ROI Score by Age
MoneyLion's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MoneyLion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.4 | 46-50 | 3.4 |
51-55 3.4 | 51-55 | 3.4 |
56-60 4.1 | 56-60 | 4.1 |
61-65 3.4 | 61-65 | 3.4 |
66+ 3 | 66+ | 3 |
MoneyLion ROI Score by Usage
MoneyLion's ROI score was rated the highest by customers who have used MoneyLion's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MoneyLion ROI Score by Industry
MoneyLion's ROI score was rated the highest by Construction industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
MoneyLion Pricing vs. Competitors
Compared to its competitors, MoneyLion's ROI score is rated right above Float, and is preceded by Intuit.
| COMPANY | Pricing Score | |
|---|---|---|
| Mint | 4.4/5 |
| Betterment | 3.8/5 |
| Upstart | 3.7/5 |
| Personal Capital | 3.5/5 |
| Intuit | 3.3/5 |
| MoneyLion | 3/5 |
| Float | 3/5 |
| LearnVest | N/A |
| Clarity Money | N/A |
Unlock MoneyLion ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MoneyLion ROI vs. Competitors data and gain insights into your customers today.
MoneyLion Customer Satisfaction (CSAT)
MoneyLion Customer Satisfaction (CSAT) Score
53 / 100
MoneyLion has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
22%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MoneyLion Customer Satisfaction
MoneyLion's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Insurance industry.
Sign Up to unlock insights into how customers have ranked MoneyLion's Customer Satisfaction.
Ranked MoneyLion Customer Satisfaction the Highest
Ranked MoneyLion Customer Satisfaction the Lowest
MoneyLion Customer Satisfaction Score by Gender
Male customers rated MoneyLion's Customer Satisfaction score 2 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MoneyLion.
60 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 7% | |
Very Dissatisfied | 23% |
58 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 10% | |
Very Dissatisfied | 23% |
MoneyLion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MoneyLion's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MoneyLion.
64 / 100
Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
10%
Very Dissatisfied
18%
CSAT according to Hispanic or Latino
MoneyLion's Customer Satisfaction (CSAT) score was rated 61% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MoneyLion.
61 / 100
Very Satisfied
44%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
22%
CSAT according to African American/Black
MoneyLion's Customer Satisfaction (CSAT) score was rated 47% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MoneyLion.
47 / 100
Very Satisfied
31%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
32%
CSAT according to Asian or Pacific Islander
MoneyLion's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MoneyLion.
50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to Other
MoneyLion's Customer Satisfaction (CSAT) score was rated 39% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MoneyLion.
39 / 100
Very Satisfied
39%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
43%
MoneyLion Customer Satisfaction Score by Age
MoneyLion's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MoneyLion.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 47% | |||||||||||||||
| 26-30 | 62% | |||||||||||||||
| 31-35 | 38% | |||||||||||||||
| 36-40 | 55% | |||||||||||||||
| 41-45 | 76% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 53% | |||||||||||||||
| 56-60 | 45% | |||||||||||||||
| 61-65 | 56% | |||||||||||||||
| 66+ | 43% |
MoneyLion Customer Satisfaction Score by Usage
MoneyLion's Customer Satisfaction score was rated the highest by customers who have used MoneyLion's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MoneyLion Customer Satisfaction Score by Industry
MoneyLion's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "MoneyLion Customer Satisfaction Score by Industry",
"text": "MoneyLion's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Insurance industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 47,
"stars": 0,
"csatScore": 47,
"text": "MoneyLion's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 47
},
{
"label": "Accounting",
"groupId": 495,
"score": 31,
"stars": 0,
"csatScore": 31,
"text": "MoneyLion's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 31
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "MoneyLion's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 26,
"stars": 0,
"csatScore": 26,
"text": "MoneyLion's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 26
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "MoneyLion's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "MoneyLion's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Construction",
"groupId": 510,
"score": 78,
"stars": 0,
"csatScore": 78,
"text": "MoneyLion's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 78
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "MoneyLion's Customer Satisfaction score is rated by Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "MoneyLion's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "MoneyLion's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 88,
"stars": 0,
"csatScore": 88,
"text": "MoneyLion's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 88
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "MoneyLion's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Insurance",
"groupId": 526,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "MoneyLion's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 78,
"stars": 0,
"csatScore": 78,
"text": "MoneyLion's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 78
},
{
"label": "Restaurants",
"groupId": 558,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "MoneyLion's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Retail",
"groupId": 559,
"score": 59,
"stars": 0,
"csatScore": 59,
"text": "MoneyLion's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 59
}
]
}MoneyLion Customer Satisfaction vs. Competitors
Compared to its competitors, MoneyLion's Customer Satisfaction score is rated right above Mint, and is preceded by Personal Capital.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| LearnVest | 100% |
| Betterment | 87% |
| Upstart | 76% |
| Intuit | 59% |
| Personal Capital | 58% |
| MoneyLion | 53% |
| Mint | 50% |
| Float | 0% |
| Clarity Money | 0% |
Unlock MoneyLion Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MoneyLion Customer Satisfaction vs. Competitors data and gain insights into your customers today.
MoneyLion Customer Service
2.8/5
MoneyLion has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MoneyLion's overall Customer Service score rated by its users and customers.
About MoneyLion's Customer Service
Address
New York, New York City, NY 10010
Website
http://www.moneylion.com
Phone Number
929-399-5331
MoneyLion's Social Links
Quick Insights into MoneyLion Customer Service
MoneyLion's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Insurance industry.
Sign Up to unlock insights into how customers have ranked MoneyLion's Customer Service score.
Ranked MoneyLion Customer Service the Highest
Ranked MoneyLion Customer Service the Lowest
MoneyLion Customer Service Score by Gender
Male customers rated MoneyLion's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MoneyLion.
Male
2.9/5
Female
2.8/5
MoneyLion Customer Service Score by Ethnicity
MoneyLion's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MoneyLion.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 2.3 | Other | 2.3 |
MoneyLion Customer Service Score by Age
MoneyLion's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MoneyLion.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 2.9 | 26-30 | 2.9 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2.4 | 36-40 | 2.4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.4 | 46-50 | 3.4 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.5 | 56-60 | 3.5 |
61-65 3.2 | 61-65 | 3.2 |
66+ 2.7 | 66+ | 2.7 |
MoneyLion Customer Service Score by Usage
MoneyLion's Customer Service score was rated the highest by customers who have used MoneyLion's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MoneyLion Customer Service Score by Industry
MoneyLion's Customer Service score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
MoneyLion Customer Service vs. Competitors
Compared to its competitors, MoneyLion's Customer Service score is rated right above LearnVest, and is preceded by Intuit.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mint | 5/5 |
| Betterment | 4/5 |
| Upstart | 3.8/5 |
| Personal Capital | 3.5/5 |
| Float | 3.5/5 |
| Intuit | 3.2/5 |
| MoneyLion | 2.8/5 |
| LearnVest | N/A |
| Clarity Money | N/A |
Unlock MoneyLion Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full MoneyLion Customer Service vs. Competitors data and gain insights into your customers today.
MoneyLion as an Employer
3.3/5
MoneyLion has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
MoneyLion scored a -14 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of MoneyLion would recommend the brand to a friend. ENPS measures how likely MoneyLion employees would recommend working at MoneyLion to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 46% | Promoters |
|---|---|
| 4% | Passive |
| 50% | Detractors |
