-7
NPS
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Social Security Administration
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About Social Security Administration's Brand
Social Security Administration enable individuals to find social security services the government offers. Among its major competitors, Social Security Administration is ranked in 4th place for NPS while Department of Homeland Security is 1st, and FDIC is 2nd.
Brand at a Glance
80%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Social Security Administration Ranking
- #4 / 4 of its competitors
Social Security Administration NPS
Social Security Administration's Net Promoter Score (NPS) is a -7 with 42% Promoters, 9% Passives, and 49% Detractors. Net Promoter Score tracks whether Social Security Administration's customers would recommend using the product based on a scale of -100 to 100.
Social Security Administration Overall NPS
| 42% | Promoters |
|---|---|
| 9% | Passives |
| 49% | Detractors |
Social Security Administration NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -25 | May 2023 | -25 |
Jul 2023 -3 | Jul 2023 | -3 |
Aug 2023 -9 | Aug 2023 | -9 |
Sep 2023 -11 | Sep 2023 | -11 |
Nov 2023 -14 | Nov 2023 | -14 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -6 | May 2024 | -6 |
Oct 2024 -8 | Oct 2024 | -8 |
Feb 2025 -4 | Feb 2025 | -4 |
Mar 2025 -7 | Mar 2025 | -7 |
Nov 2025 -9 | Nov 2025 | -9 |
Dec 2025 -7 | Dec 2025 | -7 |
How Other Brands Compare
Social Security Administration is ranked #4 for NPS among its competitors. Department of Homeland Security and FDIC come in first and second, with Wells Fargo coming in at third.
Social Security Administration |  Wells Fargo |  Department of Homeland Security |  FDIC | |
| Global Ranking | #- | #139 | #- | #- |
| NPS | -7 | 7 | 100 | 71 |
| Valuation Updated every 24 hours for public companies | - | $156.41B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Social Security Administration NPS by Gender
Female customers rated Social Security Administration's NPS 51 points higher than Male customers.
Male
-1
Social Security Administration's NPS was rated -1 by Male customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Female
50
Social Security Administration's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Social Security Administration NPS by Ethnicity
Social Security Administration's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
African American/Black 66 | African American/Black | 66 |
Social Security Administration NPS by Age
Social Security Administration's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Social Security Administration NPS by Usage
Social Security Administration's NPS was rated the highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 0 | Over 10 Years | 0 |
Social Security Administration NPS vs. Competitors
Compared to its competitors, Social Security Administration's NPS is rated right below Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Department of Homeland Security | 100 |
| FDIC | 71 |
| Wells Fargo | 7 |
| Social Security Administration | -7 |
Social Security Administration Customer Reviews
Out of the 2 Social Security Administration customer reviews 0 were positive and 2 were constructive. Social Security Administration customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Social Security Administration Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Social Security Administration users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Social Security Administration Customer Loyalty Score by Gender
Social Security Administration's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Social Security Administration Customer Loyalty Score by Ethnicity
Social Security Administration's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
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100
out of 100
Caucasian
85
out of 100
African American/Black
Social Security Administration Customer Loyalty Score by Age
Social Security Administration's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
66+ 100% | 66+ | 100% |
Social Security Administration Customer Loyalty Score by Usage
Social Security Administration's Customer Loyalty score was rated 100% by customers who have used Social Security Administration's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Social Security Administration Customer Loyalty vs. Competitors
Compared to its competitors, Social Security Administration's Customer Loyalty score is rated right above FDIC, and is preceded by Department of Homeland Security.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Department of Homeland Security | 85% |
| Social Security Administration | 80% |
| FDIC | 73% |
| Wells Fargo | 71% |
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Social Security Administration Product Quality
2.8/5
Social Security Administration has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Social Security Administration Product Information
Social Security Administration’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.ssa.gov
- Company Size
- 10,000+ Employees
Industry
Tech
Government and Public Policy
Government & Legal
Quick Insights into Social Security Administration Product Quality
Social Security Administration's Product Quality score was rated highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and rated lowest by customers who have used Social Security Administration's products/services for Over 10 Years.
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Ranked Social Security Administration Product Quality the Highest
Ranked Social Security Administration Product Quality the Lowest
Social Security Administration Product Quality Score by Gender
Female customers rated Social Security Administration's Product Quality score 0.7 stars higher than Male customers.
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Male
3.2/5
Female
3.9/5
Social Security Administration Product Quality Score by Ethnicity
Social Security Administration's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.8 | African American/Black | 3.8 |
Social Security Administration Product Quality Score by Age
Social Security Administration's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 4.3 | 56-60 | 4.3 |
66+ 3.9 | 66+ | 3.9 |
Social Security Administration Product Quality Score by Usage
Social Security Administration's Product Quality score was rated the highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Social Security Administration Product Quality vs. Competitors
Compared to its competitors, Social Security Administration's Product Quality score is rated right below Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Department of Homeland Security | 4.1/5 |
| FDIC | 3.7/5 |
| Wells Fargo | 3.4/5 |
| Social Security Administration | 2.8/5 |
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Social Security Administration Pricing
Social Security Administration ROI & Value For Money
2.9/5
Social Security Administration has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Social Security Administration ROI
Social Security Administration's ROI score was rated highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and rated lowest by Male customers.
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Ranked Social Security Administration ROI the Highest
Ranked Social Security Administration ROI the Lowest
Social Security Administration ROI Score by Gender
Female customers rated Social Security Administration's ROI score 1.3 stars higher than Male customers.
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Male
2.8/5
Female
4.1/5
Social Security Administration ROI Score by Ethnicity
Social Security Administration's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Social Security Administration.
0
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2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4 | African American/Black | 4 |
Social Security Administration ROI Score by Age
Social Security Administration's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Social Security Administration.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 4 | 56-60 | 4 |
66+ 3.6 | 66+ | 3.6 |
Social Security Administration ROI Score by Usage
Social Security Administration's ROI score was rated the highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Social Security Administration Pricing vs. Competitors
Compared to its competitors, Social Security Administration's ROI score is rated right below Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Department of Homeland Security | 4.2/5 |
| FDIC | 3.7/5 |
| Wells Fargo | 3.4/5 |
| Social Security Administration | 2.9/5 |
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Social Security Administration Customer Satisfaction (CSAT)
Social Security Administration Customer Satisfaction (CSAT) Score
49 / 100
Social Security Administration has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
17%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Social Security Administration Customer Satisfaction
Social Security Administration's Customer Satisfaction score was rated highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and rated lowest by customers who have used Social Security Administration's products/services for Over 10 Years.
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Ranked Social Security Administration Customer Satisfaction the Highest
Ranked Social Security Administration Customer Satisfaction the Lowest
Social Security Administration Customer Satisfaction Score by Gender
Female customers rated Social Security Administration's Customer Satisfaction score 13 points higher than Male customers.
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63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 25% |
76 / 100
FemaleVery Satisfied | 68% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 8% |
Social Security Administration Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Social Security Administration's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
51%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
14%
CSAT according to African American/Black
Social Security Administration's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
Social Security Administration Customer Satisfaction Score by Age
Social Security Administration's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 80% | |||||||||||||||
| 66+ | 75% |
Social Security Administration Customer Satisfaction Score by Usage
Social Security Administration's Customer Satisfaction score was rated the highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Social Security Administration Customer Satisfaction vs. Competitors
Compared to its competitors, Social Security Administration's Customer Satisfaction score is rated right below Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Department of Homeland Security | 100% |
| FDIC | 80% |
| Wells Fargo | 60% |
| Social Security Administration | 48% |
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Social Security Administration Customer Service
3.1/5
Social Security Administration has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Social Security Administration's Customer Service
Address
Windsor Park Building, 6401 Security Blvd., Baltimore, MD
Website
http://www.ssa.gov
Phone Number
1-800-772-1213
Quick Insights into Social Security Administration Customer Service
Social Security Administration's Customer Service score was rated highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and rated lowest by customers who have used Social Security Administration's products/services for Over 10 Years.
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Ranked Social Security Administration Customer Service the Highest
Ranked Social Security Administration Customer Service the Lowest
Social Security Administration Customer Service Score by Gender
Female customers rated Social Security Administration's Customer Service score 1 stars higher than Male customers.
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Male
3.1/5
Female
4.1/5
Social Security Administration Customer Service Score by Ethnicity
Social Security Administration's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.7 | African American/Black | 3.7 |
Social Security Administration Customer Service Score by Age
Social Security Administration's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.5 | 36-40 | 3.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 4.1 | 56-60 | 4.1 |
66+ 3.9 | 66+ | 3.9 |
Social Security Administration Customer Service Score by Usage
Social Security Administration's Customer Service score was rated the highest by customers who have used Social Security Administration's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Social Security Administration Customer Service vs. Competitors
Compared to its competitors, Social Security Administration's Customer Service score is rated right below Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Department of Homeland Security | 4.2/5 |
| FDIC | 3.7/5 |
| Wells Fargo | 3.5/5 |
| Social Security Administration | 3.1/5 |
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Social Security Administration as an Employer
2.5/5
Social Security Administration has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
CEO of Social Security Administration
In the Bottom 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Social Security Administration scored a -7 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Social Security Administration would recommend the brand to a friend. ENPS measures how likely Social Security Administration employees would recommend working at Social Security Administration to a friend.
Net Promoter Score
-7
NPS Score
| 42% | Promoters |
|---|---|
| 9% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 25% | Promoters |
|---|---|
| 10% | Passive |
| 65% | Detractors |
