0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Softjourn
Marketing or Exec? Claim Your Free Account
About Softjourn's Brand
Headquartered in Silicon Valley, California, with R&D Centers in Ukraine and Poland, Softjourn, Inc. is a global technology services provider that finds custom solutions for our clients’ toughest challenges. Our 200+ employees skillfully evaluate, identify, and plan innovative, creative solutions. We become a trusted partner by proactively collaborating on all design, build out, and deployment. Among its major competitors, Softjourn is ranked in 6th place for NPS while Innovecs is 1st, and SoftServe is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
4.7/5
Customer Service
Softjourn Ranking
- #4 / 4 of its competitors
Softjourn NPS
Softjourn's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Softjourn's customers would recommend using the product based on a scale of -100 to 100.
Softjourn Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Softjourn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
Nov 2022 0 | Nov 2022 | 0 |
Oct 2023 -25 | Oct 2023 | -25 |
Dec 2025 0 | Dec 2025 | 0 |
How Other Brands Compare
Softjourn is ranked #4 for NPS among its competitors. SoftServe and EPAM Systems come in first and second, with Accenture coming in at third.
Softjourn |  Accenture |  EPAM Systems |  SoftServe | |
| Global Ranking | #- | #124 | #396 | #- |
| NPS | 0 | 20 | 21 | 48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $14.94B | $27.36M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Softjourn Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Softjourn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Softjourn Customer Loyalty vs. Competitors
Compared to its competitors, Softjourn's Customer Loyalty score is rated right above ELEKS, and is preceded by Innovecs.
Unlock Softjourn Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softjourn Customer Loyalty vs. Competitors data and gain insights into your customers today.
Softjourn Product Quality
5/5
Softjourn has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Softjourn's overall Product Quality score rated by its users and customers.
Softjourn Product Information
Softjourn’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://softjourn.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Mobile App
On Demand
Softjourn Product Quality vs. Competitors
Compared to its competitors, Softjourn's Product Quality score is rated right above SoftServe.
Unlock Softjourn Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softjourn Product Quality vs. Competitors data and gain insights into your customers today.
Softjourn Pricing
Softjourn ROI & Value For Money
4.2/5
Softjourn has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Softjourn's overall ROI score rated by its users and customers.
Softjourn Pricing vs. Competitors
Compared to its competitors, Softjourn's ROI score is rated right above SoftServe, and is preceded by Innovecs.
Unlock Softjourn ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softjourn ROI vs. Competitors data and gain insights into your customers today.
Softjourn Customer Service
4.7/5
Softjourn has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Softjourn's overall Customer Service score rated by its users and customers.
About Softjourn's Customer Service
Address
39270 Paseo Padre Pkwy, Suite 251, Fremont, CA 94538-1616
Website
https://softjourn.com
Phone Number
+1.510.744.1528
Softjourn's Social Links
Softjourn Customer Service vs. Competitors
Compared to its competitors, Softjourn's Customer Service score is rated right above Innovecs.
Unlock Softjourn Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softjourn Customer Service vs. Competitors data and gain insights into your customers today.
Softjourn as an Employer
4.0/5
Softjourn has a 4.0/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Softjourn scored a 0 for Net Promoter Score and a 68 for Employee Net Promoter Score. NPS gauges how likely a customer of Softjourn would recommend the brand to a friend. ENPS measures how likely Softjourn employees would recommend working at Softjourn to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
68
eNPS Score
| 68% | Promoters |
|---|---|
| 32% | Passive |
| 0% | Detractors |
