15
NPS
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SoftwareONE
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About SoftwareONE's Brand
We are immersed in the complexities of software licensing so you don’t have to be. Among its major competitors, SoftwareONE is ranked in 4th place for NPS while Shiftboard Online Scheduling is 1st, and Softchoice is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
SoftwareONE Ranking
- #3 / 4 of its competitors
SoftwareONE NPS
SoftwareONE's Net Promoter Score (NPS) is a 15 with 54% Promoters, 7% Passives, and 39% Detractors. Net Promoter Score tracks whether SoftwareONE's customers would recommend using the product based on a scale of -100 to 100.
SoftwareONE Overall NPS
| 54% | Promoters |
|---|---|
| 7% | Passives |
| 39% | Detractors |
SoftwareONE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -16 | Apr 2023 | -16 |
May 2023 7 | May 2023 | 7 |
Aug 2023 6 | Aug 2023 | 6 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 -5 | Oct 2023 | -5 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 5 | Feb 2024 | 5 |
Mar 2024 9 | Mar 2024 | 9 |
Apr 2024 13 | Apr 2024 | 13 |
May 2024 16 | May 2024 | 16 |
Jun 2024 14 | Jun 2024 | 14 |
Dec 2024 14 | Dec 2024 | 14 |
How Other Brands Compare
SoftwareONE is ranked third for NPS among its competitors. Softchoice and CDW Corporation come in first and second, with SHI International coming in at #4.
SoftwareONE |  CDW Corporation |  Softchoice |  SHI International | |
| Global Ranking | #- | #956 | #- | #- |
| NPS | 15 | 20 | 22 | -7 |
| Valuation Updated every 24 hours for public companies | - | $23.37B | $62.67B | $98.61M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SoftwareONE NPS by Gender
SoftwareONE's NPS was rated -40 by Male customers on Comparably.
Male
-40
SoftwareONE's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
SoftwareONE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
SoftwareONE NPS by Age
SoftwareONE's NPS was rated -34 points by customers ages 41-45 on Comparably.
SoftwareONE NPS by Usage
SoftwareONE's NPS was rated the highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
SoftwareONE NPS vs. Competitors
Compared to its competitors, SoftwareONE's NPS is rated right above Softmart, and is preceded by CDW Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Shiftboard Online Scheduling | 54 |
| Softchoice | 22 |
| CDW Corporation | 20 |
| SoftwareONE | 15 |
 | Softmart | N/A |
| SHI International | -7 |
 | PCM | -34 |
SoftwareONE Customer Reviews
Out of the 2 SoftwareONE customer reviews 1 was positive and 1 was constructive. SoftwareONE customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SoftwareONE Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of SoftwareONE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SoftwareONE Customer Loyalty Score by Gender
SoftwareONE's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
SoftwareONE Customer Loyalty Score by Age
SoftwareONE's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
SoftwareONE Customer Loyalty Score by Usage
SoftwareONE's Customer Loyalty score was rated the highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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SoftwareONE Customer Loyalty vs. Competitors
Compared to its competitors, SoftwareONE's Customer Loyalty score is rated right above SHI International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SoftwareONE | 80% |
| SHI International | 80% |
| Softchoice | 72% |
| CDW Corporation | 71% |
| PCM | 59% |
| Shiftboard Online Scheduling | N/A |
| Softmart | N/A |
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SoftwareONE Product Quality
3.7/5
SoftwareONE has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SoftwareONE Product Information
SoftwareONE’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.softwareone.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into SoftwareONE Product Quality
SoftwareONE's Product Quality score was rated highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and rated lowest by customers who have used SoftwareONE's products/services for 2 to 5 Years.
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Ranked SoftwareONE Product Quality the Highest
Ranked SoftwareONE Product Quality the Lowest
SoftwareONE Product Quality Score by Gender
SoftwareONE's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
SoftwareONE Product Quality Score by Age
SoftwareONE's Product Quality score was rated 3.1 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
SoftwareONE Product Quality Score by Usage
SoftwareONE's Product Quality score was rated the highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
SoftwareONE Product Quality vs. Competitors
Compared to its competitors, SoftwareONE's Product Quality score is rated right above CDW Corporation, and is preceded by Softchoice.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| Softchoice | 3.9/5 |
| SoftwareONE | 3.7/5 |
| CDW Corporation | 3.5/5 |
| SHI International | 3.4/5 |
| PCM | 2.3/5 |
| Softmart | N/A |
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SoftwareONE Pricing
SoftwareONE ROI & Value For Money
3.6/5
SoftwareONE has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into SoftwareONE ROI
SoftwareONE's ROI score was rated highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and rated lowest by customers who have used SoftwareONE's products/services for 2 to 5 Years.
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Ranked SoftwareONE ROI the Highest
Ranked SoftwareONE ROI the Lowest
SoftwareONE ROI Score by Gender
SoftwareONE's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
SoftwareONE ROI Score by Age
SoftwareONE's ROI score was rated 2.8 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
SoftwareONE ROI Score by Usage
SoftwareONE's ROI score was rated the highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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SoftwareONE Pricing vs. Competitors
Compared to its competitors, SoftwareONE's ROI score is rated right above SHI International, and is preceded by Softchoice.
| COMPANY | Pricing Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| CDW Corporation | 3.8/5 |
| Softchoice | 3.7/5 |
| SoftwareONE | 3.6/5 |
| SHI International | 3.5/5 |
| PCM | 2.7/5 |
| Softmart | N/A |
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SoftwareONE Customer Satisfaction (CSAT)
SoftwareONE Customer Satisfaction (CSAT) Score
73 / 100
SoftwareONE has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SoftwareONE Customer Satisfaction
SoftwareONE's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked SoftwareONE Customer Satisfaction the Highest
SoftwareONE Customer Satisfaction Score by Gender
SoftwareONE's Customer Satisfaction score was rated 60 by Male customers on Comparably.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
SoftwareONE Customer Satisfaction Score by Age
SoftwareONE's Customer Satisfaction score was rated 66 points by customers ages 41-45 on Comparably.
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0
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 66% |
SoftwareONE Customer Satisfaction Score by Usage
SoftwareONE's Customer Satisfaction score was rated 33 points by customers who have used SoftwareONE's products/services for 2 to 5 Years.
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SoftwareONE Customer Satisfaction vs. Competitors
Compared to its competitors, SoftwareONE's Customer Satisfaction score is rated right above Softchoice.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SoftwareONE | 73% |
| Softchoice | 71% |
| SHI International | 63% |
| CDW Corporation | 56% |
| PCM | 33% |
| Shiftboard Online Scheduling | 0% |
| Softmart | 0% |
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SoftwareONE Customer Service
3.6/5
SoftwareONE has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About SoftwareONE's Customer Service
Address
Mühlebachstrasse 3 CH- 6370, Swans Island, ME
Website
https://www.softwareone.com
Quick Insights into SoftwareONE Customer Service
SoftwareONE's Customer Service score was rated highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and rated lowest by customers who have used SoftwareONE's products/services for 2 to 5 Years.
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Ranked SoftwareONE Customer Service the Highest
Ranked SoftwareONE Customer Service the Lowest
SoftwareONE Customer Service Score by Gender
SoftwareONE's Customer Service score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
SoftwareONE Customer Service Score by Age
SoftwareONE's Customer Service score was rated 2.8 stars by customers ages 41-45 on Comparably.
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0
20
40
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80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
SoftwareONE Customer Service Score by Usage
SoftwareONE's Customer Service score was rated the highest by customers who have used SoftwareONE's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
SoftwareONE Customer Service vs. Competitors
Compared to its competitors, SoftwareONE's Customer Service score is rated right above SHI International, and is preceded by Shiftboard Online Scheduling.
| COMPANY | Customer Service Score | |
|---|---|---|
| Softchoice | 4/5 |
| CDW Corporation | 3.8/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| SoftwareONE | 3.6/5 |
| SHI International | 3.3/5 |
| PCM | 2.7/5 |
| Softmart | N/A |
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SoftwareONE as an Employer
4.2/5
SoftwareONE has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
SoftwareONE scored a 15 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of SoftwareONE would recommend the brand to a friend. ENPS measures how likely SoftwareONE employees would recommend working at SoftwareONE to a friend.
Net Promoter Score
15
NPS Score
| 54% | Promoters |
|---|---|
| 7% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
