-34
NPS
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SolAero Technologies
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About SolAero Technologies' Brand
A leading provider of satellite solar power and structural solutions Among its major competitors, SolAero Technologies is ranked in 5th place for NPS while Sandia National Laboratories is 1st, and Boeing is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
SolAero Technologies Ranking
- #4 / 4 of its competitors
SolAero Technologies NPS
SolAero Technologies's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether SolAero Technologies's customers would recommend using the product based on a scale of -100 to 100.
SolAero Technologies Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
SolAero Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
How Other Brands Compare
SolAero Technologies is ranked #4 for NPS among its competitors. Sandia National Laboratories and Boeing come in first and second, with Los Alamos National Laboratory coming in at third.
SolAero Technologies |  Boeing |  Sandia National Laboratories |  Los Alamos National Laboratory | |
| Global Ranking | #- | #132 | #- | #- |
| NPS | -34 | 7 | 55 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $147.47B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SolAero Technologies NPS vs. Competitors
Compared to its competitors, SolAero Technologies's NPS is rated right below United Launch Alliance.
SolAero Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SolAero Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SolAero Technologies Customer Loyalty vs. Competitors
Compared to its competitors, SolAero Technologies's Customer Loyalty score is rated right above United Launch Alliance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SolAero Technologies | 100% |
 | United Launch Alliance | 85% |
| Los Alamos National Laboratory | 78% |
| Sandia National Laboratories | 73% |
| Boeing | 68% |
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SolAero Technologies Product Quality
3.7/5
SolAero Technologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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SolAero Technologies Product Information
SolAero Technologies’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://solaerotech.com/
- Company Size
- 201-500 Employees
Industry
Aerospace and Aviation
SolAero Technologies Product Quality vs. Competitors
Compared to its competitors, SolAero Technologies's Product Quality score is rated right above Sandia National Laboratories, and is preceded by United Launch Alliance.
| COMPANY | Product Quality Score | |
|---|---|---|
| United Launch Alliance | 4.1/5 |
| SolAero Technologies | 3.7/5 |
| Sandia National Laboratories | 3.7/5 |
| Boeing | 3.5/5 |
| Los Alamos National Laboratory | 3.5/5 |
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SolAero Technologies Pricing
SolAero Technologies ROI & Value For Money
2.5/5
SolAero Technologies has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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SolAero Technologies Pricing vs. Competitors
Compared to its competitors, SolAero Technologies's ROI score is rated right below Los Alamos National Laboratory.
| COMPANY | Pricing Score | |
|---|---|---|
| Sandia National Laboratories | 4.2/5 |
| United Launch Alliance | 4/5 |
| Boeing | 3.5/5 |
| Los Alamos National Laboratory | 3.5/5 |
| SolAero Technologies | 2.5/5 |
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SolAero Technologies Customer Satisfaction (CSAT)
SolAero Technologies Customer Satisfaction (CSAT) Score
100 / 100
SolAero Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SolAero Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, SolAero Technologies's Customer Satisfaction score is rated right above Sandia National Laboratories, and is preceded by United Launch Alliance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Launch Alliance | 100% |
| SolAero Technologies | 100% |
| Sandia National Laboratories | 66% |
| Boeing | 62% |
| Los Alamos National Laboratory | 56% |
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SolAero Technologies Customer Service
5/5
SolAero Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About SolAero Technologies's Customer Service
Address
10420 Research Road SE, Albuquerque, NM 87123
Website
http://solaerotech.com/
Phone Number
+1 (505) 332-5000
SolAero Technologies's Social Links
SolAero Technologies Customer Service vs. Competitors
Compared to its competitors, SolAero Technologies's Customer Service score is rated right above Sandia National Laboratories.
| COMPANY | Customer Service Score | |
|---|---|---|
| SolAero Technologies | 5/5 |
| Sandia National Laboratories | 4.2/5 |
| United Launch Alliance | 4/5 |
| Boeing | 3.6/5 |
| Los Alamos National Laboratory | 3.5/5 |
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SolAero Technologies as an Employer
4.2/5
SolAero Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
SolAero Technologies scored a -34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of SolAero Technologies would recommend the brand to a friend. ENPS measures how likely SolAero Technologies employees would recommend working at SolAero Technologies to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 58% | Promoters |
|---|---|
| 9% | Passive |
| 33% | Detractors |
