100
NPS
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Spaulding Ridge
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About Spaulding Ridge's Brand
Spaulding Ridge designs, implements, and supports business technology solutions for companies in a wide range of industries, thinking beyond templated solutions to provide real competitive advantage. When we’re working on a project, we’re an extension of their team. We help the organizations we serve get maximum value from the work we deliver, now and through the life of the system. As a company committed to social good, we’re a consulting firm that our clients can be proud to partner with—and a firm where they know every member of the team truly believes in the mission. We build personal relationships with the people we work with, and we work smart and hard to deliver total satisfaction with our work. Among its major competitors, Spaulding Ridge is ranked in 1st place for NPS while West Monroe Partners is 2nd, and Deloitte (US) is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
4.5/5
Customer Service
Spaulding Ridge Ranking
- #1 / 4 of its competitors
Spaulding Ridge NPS
Spaulding Ridge's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Spaulding Ridge's customers would recommend using the product based on a scale of -100 to 100.
Spaulding Ridge Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Spaulding Ridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 100 | Feb 2025 | 100 |
How Other Brands Compare
Spaulding Ridge is ranked first for NPS among its competitors. Deloitte (US) and Slalom Consulting come in second and third, with Accenture coming in at #4.
Spaulding Ridge |  Accenture |  Deloitte (US) |  Slalom Consulting | |
| Global Ranking | #- | #124 | #154 | #561 |
| NPS | 100 | 20 | 27 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spaulding Ridge NPS vs. Competitors
Compared to its competitors, Spaulding Ridge's NPS is rated right above West Monroe Partners.
| COMPANY | NPS Score | |
|---|---|---|
| Spaulding Ridge | 100 |
 | West Monroe Partners | 34 |
| Deloitte (US) | 27 |
| Slalom Consulting | 23 |
| Accenture | 20 |
Spaulding Ridge Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Spaulding Ridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spaulding Ridge Customer Loyalty vs. Competitors
Compared to its competitors, Spaulding Ridge's Customer Loyalty score is rated right above Slalom Consulting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Spaulding Ridge | 100% |
| Slalom Consulting | 75% |
| Deloitte (US) | 72% |
| West Monroe Partners | 71% |
| Accenture | 71% |
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Spaulding Ridge Product Quality
2.5/5
Spaulding Ridge has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Spaulding Ridge Product Information
Spaulding Ridge’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Consulting
Spaulding Ridge Product Quality vs. Competitors
Compared to its competitors, Spaulding Ridge's Product Quality score is rated right below West Monroe Partners.
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Slalom Consulting | 3.8/5 |
| Accenture | 3.7/5 |
| West Monroe Partners | 3.4/5 |
| Spaulding Ridge | 2.5/5 |
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Spaulding Ridge Pricing
Spaulding Ridge ROI & Value For Money
5/5
Spaulding Ridge has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Spaulding Ridge Pricing vs. Competitors
Compared to its competitors, Spaulding Ridge's ROI score is rated right above Slalom Consulting.
| COMPANY | Pricing Score | |
|---|---|---|
| Spaulding Ridge | 5/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.6/5 |
| West Monroe Partners | 3.5/5 |
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Spaulding Ridge Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spaulding Ridge Customer Satisfaction vs. Competitors
Compared to its competitors, Spaulding Ridge's Customer Satisfaction score is rated right below Slalom Consulting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Accenture | 75% |
| West Monroe Partners | 73% |
| Deloitte (US) | 73% |
| Slalom Consulting | 70% |
| Spaulding Ridge | 0% |
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Spaulding Ridge Customer Service
4.5/5
Spaulding Ridge has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Spaulding Ridge's Customer Service
Address
203 N LaSalle Blvd, Chicago, IL 60601
Website
https://www.spauldingridge.com/
Spaulding Ridge's Social Links
Spaulding Ridge Customer Service vs. Competitors
Compared to its competitors, Spaulding Ridge's Customer Service score is rated right above Slalom Consulting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Spaulding Ridge | 4.5/5 |
| Slalom Consulting | 4/5 |
| Deloitte (US) | 3.9/5 |
| Accenture | 3.8/5 |
| West Monroe Partners | 3.6/5 |
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Spaulding Ridge as an Employer
Consumer vs. Employees
Spaulding Ridge scored a 100 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Spaulding Ridge would recommend the brand to a friend. ENPS measures how likely Spaulding Ridge employees would recommend working at Spaulding Ridge to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
