10
NPS
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Spencer Gifts
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About Spencer Gifts' Brand
Spencer Gifts LLC, a lifestyle retail company. Among its major competitors, Spencer Gifts is ranked in 5th place for NPS while CafePress Inc. is 1st, and Zumiez is 2nd.Their current valuation is $4.07B
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Spencer Gifts Ranking
- #4 / 4 of its competitors
Spencer Gifts NPS
Spencer Gifts's Net Promoter Score (NPS) is a 10 with 45% Promoters, 20% Passives, and 35% Detractors. Net Promoter Score tracks whether Spencer Gifts's customers would recommend using the product based on a scale of -100 to 100.
Spencer Gifts Overall NPS
| 45% | Promoters |
|---|---|
| 20% | Passives |
| 35% | Detractors |
Spencer Gifts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 2 | Feb 2024 | 2 |
Apr 2024 3 | Apr 2024 | 3 |
May 2024 8 | May 2024 | 8 |
Jun 2024 5 | Jun 2024 | 5 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 8 | Nov 2024 | 8 |
Dec 2024 8 | Dec 2024 | 8 |
Feb 2025 9 | Feb 2025 | 9 |
Jun 2025 9 | Jun 2025 | 9 |
Aug 2025 11 | Aug 2025 | 11 |
Oct 2025 9 | Oct 2025 | 9 |
Nov 2025 11 | Nov 2025 | 11 |
How Other Brands Compare
Spencer Gifts is ranked #4 for NPS among its competitors. Zumiez and Hot Topic come in first and second, with Victoria's Secret coming in at third. Among those competitors, it is the lowest valued company behind Victoria's Secret.
Spencer Gifts |  Victoria's Secret |  Zumiez |  Hot Topic | |
| Global Ranking | #- | #119 | #221 | #277 |
| NPS | 10 | 12 | 39 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $4.07B | $17.23B | $1.11B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spencer Gifts NPS by Gender
Female customers rated Spencer Gifts's NPS 42 points higher than Male customers.
Male
-57
Spencer Gifts's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
-15
Spencer Gifts's NPS was rated -15 by Female customers on Comparably.
23%
Promoters
39%
Passives
38%
Detractors
Spencer Gifts NPS by Ethnicity
Spencer Gifts's NPS was rated -43 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -43 | Caucasian | -43 |
Spencer Gifts NPS by Age
Spencer Gifts's NPS was rated 0 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Spencer Gifts NPS by Usage
Spencer Gifts's NPS was rated the highest by customers who have used Spencer Gifts's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
5 to 10 Years -1 | 5 to 10 Years | -1 |
Over 10 Years -34 | Over 10 Years | -34 |
Spencer Gifts NPS vs. Competitors
Compared to its competitors, Spencer Gifts's NPS is rated right above Party City, and is preceded by Victoria's Secret.
| COMPANY | NPS Score | |
|---|---|---|
 | CafePress Inc. | 100 |
| Zumiez | 39 |
| Hot Topic | 19 |
| Victoria's Secret | 12 |
| Spencer Gifts | 10 |
 | Party City | -9 |
Spencer Gifts Customer Reviews
Out of the 4 Spencer Gifts customer reviews 2 were positive and 2 were constructive. Spencer Gifts customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Spencer Gifts Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Spencer Gifts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spencer Gifts Customer Loyalty Score by Gender
Female customers rated Spencer Gifts's Customer Loyalty score 24% higher than Male customers.
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Male
61%
Yes
Female
85%
Yes
Spencer Gifts Customer Loyalty Score by Ethnicity
Spencer Gifts's Customer Loyalty score was rated 72% by Caucasian customers on Comparably.
% who answered "Yes"
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72
out of 100
Caucasian
Spencer Gifts Customer Loyalty Score by Age
Spencer Gifts's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 82% | 26-30 | 82% |
Spencer Gifts Customer Loyalty Score by Usage
Spencer Gifts's Customer Loyalty score was rated the highest by customers who have used Spencer Gifts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Spencer Gifts Customer Loyalty Score by Industry
Spencer Gifts's Customer Loyalty score was rated 70% by Accounting industry customers.
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Spencer Gifts Customer Loyalty vs. Competitors
Compared to its competitors, Spencer Gifts's Customer Loyalty score is rated right above Party City, and is preceded by Victoria's Secret.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CafePress Inc. | 100% |
| Hot Topic | 84% |
| Zumiez | 79% |
| Victoria's Secret | 70% |
| Spencer Gifts | 69% |
| Party City | 68% |
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Spencer Gifts Product Quality
3.4/5
Spencer Gifts has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Spencer Gifts Product Information
Spencer Gifts’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Spencer Gifts's product the highest.
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Quick Insights into Spencer Gifts Product Quality
Spencer Gifts's Product Quality score was rated highest by customers who have used Spencer Gifts's products/services for 2 to 5 Years, and rated lowest by customers who have used Spencer Gifts's products/services for Over 10 Years.
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Ranked Spencer Gifts Product Quality the Highest
Ranked Spencer Gifts Product Quality the Lowest
Spencer Gifts Product Quality Score by Gender
Female customers rated Spencer Gifts's Product Quality score 0.9 stars higher than Male customers.
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Male
2.7/5
Female
3.6/5
Spencer Gifts Product Quality Score by Ethnicity
Spencer Gifts's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
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0
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3
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Spencer Gifts Product Quality Score by Age
Spencer Gifts's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3 | 26-30 | 3 |
Spencer Gifts Product Quality Score by Usage
Spencer Gifts's Product Quality score was rated the highest by customers who have used Spencer Gifts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Spencer Gifts Product Quality Score by Industry
Spencer Gifts's Product Quality score was rated 2.8 stars by Accounting industry customers.
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Spencer Gifts Product Quality vs. Competitors
Compared to its competitors, Spencer Gifts's Product Quality score is rated right above Party City, and is preceded by Hot Topic.
| COMPANY | Product Quality Score | |
|---|---|---|
| CafePress Inc. | 5/5 |
| Zumiez | 4/5 |
| Victoria's Secret | 3.8/5 |
| Hot Topic | 3.5/5 |
| Spencer Gifts | 3.4/5 |
| Party City | 3/5 |
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Spencer Gifts Pricing
Spencer Gifts ROI & Value For Money
3.3/5
Spencer Gifts has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Spencer Gifts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Spencer Gifts ROI
Spencer Gifts's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Spencer Gifts's products/services for Over 10 Years.
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Ranked Spencer Gifts ROI the Highest
Ranked Spencer Gifts ROI the Lowest
Spencer Gifts ROI Score by Gender
Female customers rated Spencer Gifts's ROI score 0.7 stars higher than Male customers.
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Male
2.5/5
Female
3.2/5
Spencer Gifts ROI Score by Ethnicity
Spencer Gifts's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Spencer Gifts ROI Score by Age
Spencer Gifts's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 3.3 | 26-30 | 3.3 |
Spencer Gifts ROI Score by Usage
Spencer Gifts's ROI score was rated the highest by customers who have used Spencer Gifts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Spencer Gifts ROI Score by Industry
Spencer Gifts's ROI score was rated 3.1 stars by Accounting industry customers.
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Spencer Gifts Pricing vs. Competitors
Compared to its competitors, Spencer Gifts's ROI score is rated right above Party City, and is preceded by Hot Topic.
| COMPANY | Pricing Score | |
|---|---|---|
| CafePress Inc. | 4.5/5 |
| Zumiez | 3.6/5 |
| Victoria's Secret | 3.4/5 |
| Hot Topic | 3.3/5 |
| Spencer Gifts | 3.3/5 |
| Party City | 2.9/5 |
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Spencer Gifts Customer Satisfaction (CSAT)
Spencer Gifts Customer Satisfaction (CSAT) Score
63 / 100
Spencer Gifts has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spencer Gifts Customer Satisfaction
Spencer Gifts's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Spencer Gifts Customer Satisfaction the Highest
Ranked Spencer Gifts Customer Satisfaction the Lowest
Spencer Gifts Customer Satisfaction Score by Gender
Female customers rated Spencer Gifts's Customer Satisfaction score 27 points higher than Male customers.
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43 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
70 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Spencer Gifts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spencer Gifts' Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
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61 / 100
Very Satisfied
23%
Satisfied
38%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
31%
Spencer Gifts Customer Satisfaction Score by Age
Spencer Gifts's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% | |||||||||||||||
| 26-30 | 50% |
Spencer Gifts Customer Satisfaction Score by Usage
Spencer Gifts's Customer Satisfaction score was rated the highest by customers who have used Spencer Gifts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Spencer Gifts Customer Satisfaction Score by Industry
Spencer Gifts's Customer Satisfaction score was rated 67 points by Accounting industry customers.
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}Spencer Gifts Customer Satisfaction vs. Competitors
Compared to its competitors, Spencer Gifts's Customer Satisfaction score is rated right above Party City, and is preceded by Victoria's Secret.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| CafePress Inc. | 100% |
| Zumiez | 82% |
| Hot Topic | 73% |
| Victoria's Secret | 67% |
| Spencer Gifts | 63% |
| Party City | 51% |
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Spencer Gifts Customer Service
3.3/5
Spencer Gifts has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Spencer Gifts's Customer Service
Address
6826 Black Horse Pike, Egg Harbor Township, NJ
Website
http://www.spencersonline.com/
Phone Number
16096455575
Quick Insights into Spencer Gifts Customer Service
Spencer Gifts's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Spencer Gifts Customer Service the Highest
Ranked Spencer Gifts Customer Service the Lowest
Spencer Gifts Customer Service Score by Gender
Female customers rated Spencer Gifts's Customer Service score 1.4 stars higher than Male customers.
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Male
2/5
Female
3.4/5
Spencer Gifts Customer Service Score by Ethnicity
Spencer Gifts's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Spencer Gifts Customer Service Score by Age
Spencer Gifts's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 3 | 26-30 | 3 |
Spencer Gifts Customer Service Score by Usage
Spencer Gifts's Customer Service score was rated the highest by customers who have used Spencer Gifts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Spencer Gifts Customer Service Score by Industry
Spencer Gifts's Customer Service score was rated 3.1 stars by Accounting industry customers.
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Spencer Gifts Customer Service vs. Competitors
Compared to its competitors, Spencer Gifts's Customer Service score is rated right above Party City, and is preceded by Hot Topic.
| COMPANY | Customer Service Score | |
|---|---|---|
| CafePress Inc. | 4.5/5 |
| Zumiez | 4/5 |
| Victoria's Secret | 3.6/5 |
| Hot Topic | 3.5/5 |
| Spencer Gifts | 3.3/5 |
| Party City | 2.9/5 |
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Spencer Gifts as an Employer
2.6/5
Spencer Gifts has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Spencer Gifts scored a 10 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of Spencer Gifts would recommend the brand to a friend. ENPS measures how likely Spencer Gifts employees would recommend working at Spencer Gifts to a friend.
Net Promoter Score
10
NPS Score
| 45% | Promoters |
|---|---|
| 20% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 27% | Promoters |
|---|---|
| 19% | Passive |
| 54% | Detractors |
