SPS Commerce NPS & Customer Reviews | Comparably
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SPS Commerce
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About SPS Commerce's Brand

#TeamSPS is addressing inventory and supply chain challenges for today’s retail businesses. Among its major competitors, SPS Commerce is ranked in 3rd place for NPS while TrueCommerce is 1st, and Tableau Software is 2nd.Their current market cap is $6.58B

Brand at a Glance

64%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
2.9/5
Customer Service

SPS Commerce CMO
  SPS Commerce CMO

F. Peter Zaballos

Mr. F. Peter Zaballos has been the Chief Marketing Officer since March 3 2016. Mr. Zaballos served as Vice President of Marketing and Product at SPS Commerce, Inc. since September 2012 until March 3 2016. Mr. Zaballos is responsible for defining, executing and scaling SPS Commerce's marketing programs and campaigns to support its significant growth in the retail supply chain market. Mr. Zaballos serves as a Venture Partner of Formative Ventures, LLC and focuses on operations. Mr. Zaballos served as the Vice President of Marketing at Vivo Software, Inc., where he managed all aspects of its marketing including strategic partnerships with Microsoft and RealNetworks until 1998. Before Vivo, he held key executive and management roles in sales and marketing spanning more than 10 years at FTP Software, C-Cube Microsystems and LSI Logic. He served as a Venture Capitalist at Frazier Technology Ventures. Mr. Zaballos served as a Vice President of Midwest at Frazier Technology Ventures, where he sourced, evaluated and managed early stage investments in the consumer and enterprise web services sectors. He joined Frazier in 2003. From 2010 to 2011 he held the positions of Vice President of Product and Vice President of Marketing and Business Development at StudyBlue. He held executive leadership positions in marketing, business development and product management at StudyBlue, Inc., including as Head of Product. Mr. Zaballos led Frazier Technology Venture's investment in Icebreaker, Inc. He is a seasoned Marketing Executive with significant experience in the technology software and semiconductor markets. He has more than 15 years as a marketing executive and board experience provide knowledge and skills to the board in the areas of brand development and marketing, product strategy, business development and innovation. Mr. Zaballos works closely on product and marketing strategy. He has been the Chairman of Insignia Systems Inc. since January 11, 2016 and has been its Director since June 2015. He serves as an Independent Director at Insignia Systems, Inc. Mr. Zaballos served as the Senior Director of Marketing at RealNetworks, where he developed the product marketing strategy and go-to-market plans for four major RealSystem software platforms. He developed the marketing strategy for RealNetworks Mobile Multimedia Platform. He served as a Board Observer at Aveso, Control4, Mobitrac, OnRequest Images, Inc. and WetPaint. At Control4 and Wetpaint. He served as a Board Director at IceBreaker, Inc. Mr. Zaballos served as an Advisory Board Member for two consumer web service firms. At RealNetworks, he served as a Representative on the Advisory Board of the World Wide Web Consortium from 1998 to 1999. Mr. Zaballos holds an M.B.A. from the Massachusetts Institute of Technology and a Bachelor of Science degree in Electrical Engineering and Computer Science from the University of California, Berkeley.

SPS Commerce Ranking

SPS Commerce NPS

SPS Commerce's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether SPS Commerce's customers would recommend using the product based on a scale of -100 to 100.

SPS Commerce Overall NPS

30
NPS
60%Promoters
10%Passives
30%Detractors
SPS Commerce Overall NPS

SPS Commerce NPS Trend

-100
-50
0
50
100
Aug 2020
35
Aug 202035
Sep 2020
34
Sep 202034
Oct 2020
34
Oct 202034
Jan 2021
34
Jan 202134
Mar 2022
33
Mar 202233
Jul 2022
33
Jul 202233
Jul 2023
31
Jul 202331
Dec 2023
31
Dec 202331
Apr 2024
31
Apr 202431
Sep 2025
29
Sep 202529

How Other Brands Compare

SPS Commerce is ranked second for NPS among its competitors. Tableau Software and IBM come in first and third, with GoodData coming in at #4. Among those competitors, it is the third most valued company behind IBM.

SPS Commerce's Logo
SPS Commerce
IBM's Logo
IBM
Tableau Software's Logo
Tableau Software
GoodData's Logo
GoodData
Global Ranking#-#106#397#-
NPS30263417
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutralNeutral
Valuation Updated every 24 hours for public companies$6.58B$119.05B-$350.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SPS Commerce NPS by Usage

SPS Commerce's NPS was rated the highest by customers who have used SPS Commerce's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-7
Less than 1 Year-7
1 to 2 Years
25
1 to 2 Years25
2 to 5 Years
23
2 to 5 Years23
5 to 10 Years
30
5 to 10 Years30

SPS Commerce NPS vs. Competitors

Compared to its competitors, SPS Commerce's NPS is rated right above IBM, and is preceded by Tableau Software.

SPS Commerce Customer Loyalty

64%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

64% of SPS Commerce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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64
64%
36
36%
SPS Commerce Customer Loyalty

SPS Commerce Customer Loyalty vs. Competitors

Compared to its competitors, SPS Commerce's Customer Loyalty score is rated right above CommerceHub, and is preceded by GoodData.

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SPS Commerce's Logo
VS
Tableau Software's Logo
IBM's Logo
GoodData's Logo
CommerceHub's Logo
TrueCommerce's Logo
ElectricCloud's Logo
Vaimo's Logo

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SPS Commerce Product Quality

3.9/5

SPS Commerce has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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SPS Commerce Product Information

SPS Commerce serves markets in the United States, China, Europe, and Australia. SPS Commerce supports Web devices and offers products for medium and large sized businesses.

SPS Commerce’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated SPS Commerce's product the highest. Reviewers from the Consumer Goods industry rated SPS Commerce the lowest at 3.5.

Website
http://spscommerce.com
Company Size
1,001-5,000 Employees

Industry

Tech
SaaS

Languages Supported

English
Chinese (Traditional)
French
Spanish
Chinese (Simplified)

Product Type

Electronic Data Interchange (EDI) Software

Quick Insights into SPS Commerce Product Quality

SPS Commerce's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Warehousing industry.

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Ranked SPS Commerce Product Quality the Highest

Fashion and Beauty
4.7
1 to 2 Years
3.8

Ranked SPS Commerce Product Quality the Lowest

5 to 10 Years
3.8
Warehousing
3.5

SPS Commerce Product Quality Score by Usage

SPS Commerce's Product Quality score was rated 3.8 stars by customers who have used SPS Commerce's products/services for 1 to 2 Years, and by customers with 5 to 10 Years of usage.

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1 to 2 Years
3.8
5 to 10 Years
3.8

SPS Commerce Product Quality Score by Industry

SPS Commerce's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Warehousing industry customers.

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Tech
3.8
Fashion and Beauty
4.7
Automotive and Transportation
4.1
Consumer Goods
3.5
Retail
4.3
Warehousing
3.5
Wholesale
4.2
Food and Beverages
4.4

SPS Commerce Product Quality vs. Competitors

Compared to its competitors, SPS Commerce's Product Quality score is rated right above IBM, and is preceded by Tableau Software.

COMPANYProduct Quality Score
TrueCommerce4.3/5
Tableau Software4/5
SPS Commerce3.9/5
IBM3.8/5
GoodData3.8/5
CommerceHub3.5/5
ElectricCloudN/A
VaimoN/A

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SPS Commerce's Logo
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SPS Commerce Pricing

SPS Commerce ROI & Value For Money

3.5/5

SPS Commerce has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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SPS Commerce Pricing Plans

SPS Commerce has a pricing structure that accommodates medium and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Logistics and Supply Chain industry think that they had the lowest ROI from SPS Commerce.

Who Uses SPS Commerce?

Medium Businesses
Large Enterprises

Quick Insights into SPS Commerce ROI

SPS Commerce's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Logistics and Supply Chain industry.

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Ranked SPS Commerce ROI the Highest

Manufacturing and Machinery
4.6

Ranked SPS Commerce ROI the Lowest

Logistics and Supply Chain
2.8

SPS Commerce ROI Score by Industry

SPS Commerce's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech
3.9
Fashion and Beauty
3.8
Automotive and Transportation
3.4
Logistics and Supply Chain
2.8
Manufacturing and Machinery
4.6
Sporting Goods
3.8
Warehousing
3.3
Wholesale
3.9

SPS Commerce Pricing vs. Competitors

Compared to its competitors, SPS Commerce's ROI score is rated right above GoodData, and is preceded by IBM.

COMPANYPricing Score
TrueCommerce4.3/5
Tableau Software3.9/5
IBM3.8/5
SPS Commerce3.5/5
GoodData3.2/5
CommerceHub2.9/5
ElectricCloudN/A
VaimoN/A

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CommerceHub's Logo
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Vaimo's Logo

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SPS Commerce Customer Satisfaction (CSAT)

SPS Commerce Customer Satisfaction (CSAT) Score

20 / 100

SPS Commerce has an overall Customer Satisfaction score of 20 rated by its users and customers.

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Very Satisfied20%
Satisfied0%
Neither Satisfied nor Dissatisfied20%
Dissatisfied20%
Very Dissatisfied40%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

SPS Commerce Customer Satisfaction vs. Competitors

Compared to its competitors, SPS Commerce's Customer Satisfaction score is rated right above TrueCommerce, and is preceded by CommerceHub.

COMPANYCustomer Satisfaction (CSAT) Score
IBM76%
GoodData67%
Tableau Software64%
CommerceHub33%
SPS Commerce20%
TrueCommerce0%
ElectricCloud0%
Vaimo0%

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SPS Commerce Customer Service

2.9/5

SPS Commerce has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About SPS Commerce's Customer Service

Address

333 S 7th St UNIT 1000, Minneapolis, MN 55402, Minneapolis, MN 55402


Website

http://spscommerce.com


Phone Number

6124359676

SPS Commerce Customer Service vs. Competitors

Compared to its competitors, SPS Commerce's Customer Service score is rated right above ElectricCloud, and is preceded by CommerceHub.

COMPANYCustomer Service Score
IBM3.9/5
TrueCommerce3.7/5
Tableau Software3.7/5
GoodData3.2/5
CommerceHub3.1/5
SPS Commerce2.9/5
ElectricCloudN/A
VaimoN/A

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SPS Commerce as an Employer

4.7/5

SPS Commerce has a 4.7/5 stars for its overall company culture rated by their employees

  SPS Commerce CEO
top
5%
CEO of SPS Commerce

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SPS Commerce scored a 30 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of SPS Commerce would recommend the brand to a friend. ENPS measures how likely SPS Commerce employees would recommend working at SPS Commerce to a friend.

Net Promoter Score

30
NPS Score
60%Promoters
10%Passive
30%Detractors

Employee Net Promoter Score

53
eNPS Score
65%Promoters
23%Passive
12%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Costco  Costco CEO
W. Craig Jelinek
Retail
2
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
3
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
4
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
5
Apple  Apple CEO
Timothy Cook
Tech
6
Nike  Nike CEO
John Donahoe
Fashion and Beauty
7
Target  Target CEO
Brian Cornell
Retail