57
NPS
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Stadium Goods
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About Stadium Goods' Brand
Stadium Goods is a next generation Marketplace for Footwear and Apparel. Among its major competitors, Stadium Goods is ranked in 1st place for NPS while Zappos is 2nd, and StockX is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Stadium Goods Ranking
- #1 / 4 of its competitors
Stadium Goods NPS
Stadium Goods's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Stadium Goods's customers would recommend using the product based on a scale of -100 to 100.
Stadium Goods Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Stadium Goods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
May 2022 50 | May 2022 | 50 |
Jun 2022 66 | Jun 2022 | 66 |
Sep 2022 75 | Sep 2022 | 75 |
Dec 2023 40 | Dec 2023 | 40 |
Feb 2024 49 | Feb 2024 | 49 |
Aug 2024 57 | Aug 2024 | 57 |
How Other Brands Compare
Stadium Goods is ranked first for NPS among its competitors. Zappos and StockX come in second and third, with GOAT Group coming in at #4.
Stadium Goods |  Zappos |  GOAT Group |  StockX | |
| Global Ranking | #- | #210 | #341 | #- |
| NPS | 57 | 30 | 3 | 11 |
| Valuation Updated every 24 hours for public companies | - | - | - | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stadium Goods NPS vs. Competitors
Compared to its competitors, Stadium Goods's NPS is rated right above Zappos.
| COMPANY | NPS Score | |
|---|---|---|
| Stadium Goods | 57 |
| Zappos | 30 |
| StockX | 11 |
| GOAT Group | 3 |
 | Sole Society | N/A |
 | JD Sports Fashion | -45 |
Stadium Goods Customer Reviews
Out of the 2 Stadium Goods customer reviews 1 was positive and 1 was constructive. Stadium Goods customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Stadium Goods Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Stadium Goods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stadium Goods Customer Loyalty vs. Competitors
Compared to its competitors, Stadium Goods's Customer Loyalty score is rated right above Zappos, and is preceded by StockX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| StockX | 77% |
| Stadium Goods | 76% |
| Zappos | 76% |
| GOAT Group | 72% |
| JD Sports Fashion | 63% |
| Sole Society | N/A |
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Stadium Goods Product Quality
3.8/5
Stadium Goods has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Stadium Goods Product Information
Stadium Goods’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.stadiumgoods.com
- Company Size
- 11-50 Employees
Stadium Goods Product Quality vs. Competitors
Compared to its competitors, Stadium Goods's Product Quality score is rated right above JD Sports Fashion, and is preceded by StockX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Zappos | 4/5 |
| StockX | 3.8/5 |
| Stadium Goods | 3.8/5 |
| JD Sports Fashion | 3.2/5 |
| GOAT Group | 3/5 |
| Sole Society | N/A |
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Stadium Goods Pricing
Stadium Goods ROI & Value For Money
3.2/5
Stadium Goods has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Stadium Goods Pricing vs. Competitors
Compared to its competitors, Stadium Goods's ROI score is rated right above JD Sports Fashion, and is preceded by StockX.
| COMPANY | Pricing Score | |
|---|---|---|
| Zappos | 3.9/5 |
| StockX | 3.7/5 |
| Stadium Goods | 3.2/5 |
| JD Sports Fashion | 3.2/5 |
| GOAT Group | 2.9/5 |
| Sole Society | N/A |
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Stadium Goods Customer Satisfaction (CSAT)
Stadium Goods Customer Satisfaction (CSAT) Score
60 / 100
Stadium Goods has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stadium Goods Customer Satisfaction vs. Competitors
Compared to its competitors, Stadium Goods's Customer Satisfaction score is rated right above GOAT Group, and is preceded by StockX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Zappos | 78% |
| JD Sports Fashion | 67% |
| StockX | 66% |
| Stadium Goods | 60% |
| GOAT Group | 50% |
| Sole Society | 0% |
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Stadium Goods Customer Service
3.1/5
Stadium Goods has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Stadium Goods's Customer Service
Address
47 Howard Street, New York City, NY 10013
Website
http://www.stadiumgoods.com
Phone Number
+1 646-779-8410
Stadium Goods Customer Service vs. Competitors
Compared to its competitors, Stadium Goods's Customer Service score is rated right above GOAT Group, and is preceded by JD Sports Fashion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Zappos | 4.1/5 |
| StockX | 3.7/5 |
| JD Sports Fashion | 3.7/5 |
| Stadium Goods | 3.1/5 |
| GOAT Group | 2.9/5 |
| Sole Society | N/A |
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Stadium Goods as an Employer
2.6/5
Stadium Goods has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Stadium Goods scored a 57 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Stadium Goods would recommend the brand to a friend. ENPS measures how likely Stadium Goods employees would recommend working at Stadium Goods to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
