StockX NPS & Customer Reviews

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StockX

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StockX

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About StockX's Brand

Retro Jordans, rare Nike shoes, Adidas Yeezy Boost and more on StockX, the price guide and live marketplace for buying and selling authentic Among its major competitors, StockX is ranked in 3rd place for NPS while Stadium Goods is 1st, and Zappos is 2nd.Their current valuation is $1.00B

Brand at a Glance

77%

Customer Loyalty

3.8/5

Product Quality

3.7/5

Pricing

3.7/5

Customer Service

StockX CMO

Deena Bahri

StockX Ranking

^#2 / 4 of its competitors

StockX NPS

StockX's Net Promoter Score (NPS) is a 11 with 47% Promoters, 17% Passives, and 36% Detractors. Net Promoter Score tracks whether StockX's customers would recommend using the product based on a scale of -100 to 100.

StockX Overall NPS

NPS

47%	Promoters
17%	Passives
36%	Detractors

StockX NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 9	Dec 2023	9
Jan 2024 10	Jan 2024	10
Feb 2024 11	Feb 2024	11
Mar 2024 11	Mar 2024	11
Apr 2024 11	Apr 2024	11
Jul 2024 9	Jul 2024	9
Aug 2024 9	Aug 2024	9
Sep 2024 9	Sep 2024	9
Dec 2024 9	Dec 2024	9
Feb 2025 11	Feb 2025	11
May 2025 11	May 2025	11
Aug 2025 11	Aug 2025	11

How Other Brands Compare

StockX is ranked second for NPS among its competitors. Zappos and GOAT Group come in first and third, with eBay coming in at #4. Among those competitors, it is the second most valued company behind eBay.

	StockX	Zappos	GOAT Group	eBay
Global Ranking	#-	#210	#341	#-
NPS	11	30	3	-5
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	$1.00B	-	-	$42.17B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

StockX NPS by Gender

Male customers rated StockX's NPS 67 points higher than Female customers.

Male

StockX's NPS was rated by Male customers on Comparably.

47%

Promoters

Passives

47%

Detractors

Female

-67

StockX's NPS was rated -67 by Female customers on Comparably.

Promoters

33%

Passives

67%

Detractors

StockX NPS by Ethnicity

StockX's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
African American/Black 14	African American/Black	14
Asian or Pacific Islander -80	Asian or Pacific Islander	-80

StockX NPS by Age

StockX's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

55%

36%

41-45

33%

67%

StockX NPS by Usage

StockX's NPS was rated the highest by customers who have used StockX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -60	Less than 1 Year	-60
1 to 2 Years 11	1 to 2 Years	11
2 to 5 Years -19	2 to 5 Years	-19

StockX NPS vs. Competitors

Compared to its competitors, StockX's NPS is rated right above GOAT Group, and is preceded by Zappos.

COMPANY		NPS Score
	Stadium Goods	57
	Zappos	30
	StockX	11
	GOAT Group	3
	eBay	-5

StockX Customer Reviews

Out of the 3 StockX customer reviews 2 were positive and 1 was constructive. StockX customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

StockX Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of StockX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

StockX Customer Loyalty Score by Gender

Male customers rated StockX's Customer Loyalty score 71% higher than Female customers.

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Male

81%

Yes

Female

10%

Yes

StockX Customer Loyalty Score by Ethnicity

StockX's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

StockX Customer Loyalty Score by Age

StockX's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 92%	18-25	92%
41-45 70%	41-45	70%

StockX Customer Loyalty Score by Usage

StockX's Customer Loyalty score was rated the highest by customers who have used StockX's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	82%
1 to 2 Years	66%
2 to 5 Years	75%

StockX Customer Loyalty Score by Industry

StockX's Customer Loyalty score was rated 70% by both Accounting and Tech industry customers.

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Tech	70%
Accounting	70%

StockX Customer Loyalty vs. Competitors

Compared to its competitors, StockX's Customer Loyalty score is rated right above Stadium Goods.

COMPANY		Customer Loyalty Score
	StockX	77%
	Stadium Goods	76%
	Zappos	76%
	GOAT Group	72%
	eBay	72%

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StockX Product Quality

3.8/5

StockX has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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StockX Product Information

StockX’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated StockX's product the highest. Reviewers from the Accounting industry rated StockX the lowest at 2.

Website: https://stockx.com/

Company Size: 1,001-5,000 Employees

Industry

Fashion and Beauty

Ecommerce and Marketplaces

Hardware and Devices

Quick Insights into StockX Product Quality

StockX's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.

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Ranked StockX Product Quality the Highest

18-25	4.1
African American/Black	3.9
Tech	3.5

Ranked StockX Product Quality the Lowest

Asian or Pacific Islander	2.4
Female	2.1
Accounting	2

StockX Product Quality Score by Gender

Male customers rated StockX's Product Quality score 1.3 stars higher than Female customers.

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Male

3.4/5

Female

2.1/5

StockX Product Quality Score by Ethnicity

StockX's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4

StockX Product Quality Score by Age

StockX's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.1	18-25	4.1
41-45 3.5	41-45	3.5

StockX Product Quality Score by Usage

StockX's Product Quality score was rated the highest by customers who have used StockX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.8
1 to 2 Years	3.3
2 to 5 Years	3

StockX Product Quality Score by Industry

StockX's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.5
Accounting	2

StockX Product Quality vs. Competitors

Compared to its competitors, StockX's Product Quality score is rated right above Stadium Goods, and is preceded by Zappos.

COMPANY		Product Quality Score
	Zappos	4/5
	StockX	3.8/5
	Stadium Goods	3.8/5
	eBay	3.2/5
	GOAT Group	3/5

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StockX Pricing

StockX ROI & Value For Money

3.7/5

StockX has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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StockX Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from StockX.

Quick Insights into StockX ROI

StockX's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Accounting industry.

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Ranked StockX ROI the Highest

African American/Black	4.5
18-25	4.3
Tech	3.9

Ranked StockX ROI the Lowest

Female	2.5
41-45	2.3
Accounting	2

StockX ROI Score by Gender

Male customers rated StockX's ROI score 1 stars higher than Female customers.

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Male

3.5/5

Female

2.5/5

StockX ROI Score by Ethnicity

StockX's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6

StockX ROI Score by Age

StockX's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.3	18-25	4.3
41-45 2.3	41-45	2.3

StockX ROI Score by Usage

StockX's ROI score was rated the highest by customers who have used StockX's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	3.3
2 to 5 Years	3.2

StockX ROI Score by Industry

StockX's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.9
Accounting	2

StockX Pricing vs. Competitors

Compared to its competitors, StockX's ROI score is rated right above Stadium Goods, and is preceded by Zappos.

COMPANY		Pricing Score
	Zappos	3.9/5
	StockX	3.7/5
	Stadium Goods	3.2/5
	eBay	3.2/5
	GOAT Group	2.9/5

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StockX Customer Satisfaction (CSAT)

StockX Customer Satisfaction (CSAT) Score

66 / 100

StockX has an overall Customer Satisfaction score of 66 rated by its users and customers.

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Very Satisfied	41%
Satisfied	25%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	3%
Very Dissatisfied	15%

Very Satisfied

41%

Satisfied

25%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into StockX Customer Satisfaction

StockX's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Female customers.

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Ranked StockX Customer Satisfaction the Highest

African American/Black	86%
18-25	81%
Male	69%

Ranked StockX Customer Satisfaction the Lowest

Accounting	33%
Asian or Pacific Islander	20%
Female	0%

StockX Customer Satisfaction Score by Gender

Male customers rated StockX's Customer Satisfaction score 0 points higher than Female customers.

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69 / 100

Male

	Very Satisfied	37%
	Satisfied	32%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	0%
	Very Dissatisfied	26%

Female

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	67%
	Dissatisfied	0%
	Very Dissatisfied	33%

StockX Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

StockX's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.

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55 / 100

Very Satisfied	33%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	45%

Very Satisfied

33%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

45%

CSAT according to African American/Black

StockX's Customer Satisfaction (CSAT) score was rated 86% according to African American/Black users and customers.

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86 / 100

Very Satisfied	43%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

CSAT according to Asian or Pacific Islander

StockX's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.

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20 / 100

Very Satisfied	0%
Satisfied	20%
Neither Satisfied nor Dissatisfied	60%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

Satisfied

20%

Neither Satisfied nor Dissatisfied

60%

Dissatisfied

Very Dissatisfied

20%

StockX Customer Satisfaction Score by Age

StockX's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

81%

41-45

66%

StockX Customer Satisfaction Score by Usage

StockX's Customer Satisfaction score was rated the highest by customers who have used StockX's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	60
1 to 2 Years	57
2 to 5 Years	55

StockX Customer Satisfaction Score by Industry

StockX's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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{
	"title": "StockX Customer Satisfaction Score by Industry",
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			"scoreClassName": "max",
			"scoreLabel": 66
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			"label": "Accounting",
			"groupId": 495,
			"score": 33,
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			"scoreClassName": "",
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Tech	66
Accounting	33

StockX Customer Satisfaction vs. Competitors

Compared to its competitors, StockX's Customer Satisfaction score is rated right above eBay, and is preceded by Zappos.

COMPANY		Customer Satisfaction (CSAT) Score
	Zappos	78%
	StockX	66%
	eBay	63%
	Stadium Goods	60%
	GOAT Group	50%

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StockX Customer Service

3.7/5

StockX has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About StockX's Customer Service

Address

Detroit, MI

Website

https://stockx.com/

Quick Insights into StockX Customer Service

StockX's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Accounting industry.

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Ranked StockX Customer Service the Highest

African American/Black	4.2
18-25	4
Tech	3.8

Ranked StockX Customer Service the Lowest

Asian or Pacific Islander	2.3
Female	2.3
Accounting	2

StockX Customer Service Score by Gender

Male customers rated StockX's Customer Service score 1 stars higher than Female customers.

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Male

3.3/5

Female

2.3/5

StockX Customer Service Score by Ethnicity

StockX's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3

StockX Customer Service Score by Age

StockX's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4	18-25	4
41-45 3	41-45	3

StockX Customer Service Score by Usage

StockX's Customer Service score was rated the highest by customers who have used StockX's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.1
2 to 5 Years	2.9

StockX Customer Service Score by Industry

StockX's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech	3.8
Accounting	2

StockX Customer Service vs. Competitors

Compared to its competitors, StockX's Customer Service score is rated right above eBay, and is preceded by Zappos.

COMPANY		Customer Service Score
	Zappos	4.1/5
	StockX	3.7/5
	eBay	3.2/5
	Stadium Goods	3.1/5
	GOAT Group	2.9/5

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StockX as an Employer

2.9/5

StockX has a 2.9/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of StockX

Scott Cutler

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

StockX scored a 11 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of StockX would recommend the brand to a friend. ENPS measures how likely StockX employees would recommend working at StockX to a friend.

Net Promoter Score

NPS Score

47%	Promoters
17%	Passive
36%	Detractors

Employee Net Promoter Score

eNPS Score

42%	Promoters
20%	Passive
38%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail