-20
NPS
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StarHub
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About StarHub's Brand
Operator of an of fully integrated info-communications company offering a full range of information, communications and entertainment services. The company's info-communications services offer an array of information, communications and entertainment services enabling its consumer and corporate customers to get ultra-high speed residential broadband services, a wide range of data, voice and wholesale services. Among its major competitors, StarHub is ranked in 6th place for NPS while M1 is 1st, and DBS Bank is 2nd.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
StarHub Ranking
- #3 / 4 of its competitors
StarHub NPS
StarHub's Net Promoter Score (NPS) is a -20 with 20% Promoters, 40% Passives, and 40% Detractors. Net Promoter Score tracks whether StarHub's customers would recommend using the product based on a scale of -100 to 100.
StarHub Overall NPS
| 20% | Promoters |
|---|---|
| 40% | Passives |
| 40% | Detractors |
StarHub NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Sep 2023 0 | Sep 2023 | 0 |
Jun 2024 -25 | Jun 2024 | -25 |
Sep 2024 -20 | Sep 2024 | -20 |
How Other Brands Compare
StarHub is ranked third for NPS among its competitors. M1 and DBS Bank come in first and second, with Global Eagle Entertainment coming in at #4.
StarHub |  DBS Bank |  Global Eagle Entertainment |  M1 | |
| Global Ranking | #- | #938 | #- | #- |
| NPS | -20 | 45 | -34 | 67 |
| Valuation Updated every 24 hours for public companies | - | - | $7.13M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
StarHub Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of StarHub users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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StarHub Customer Loyalty Score by Industry
StarHub's Customer Loyalty score was rated 70% by Tech industry customers.
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StarHub Customer Loyalty vs. Competitors
Compared to its competitors, StarHub's Customer Loyalty score is rated right above Singtel, and is preceded by OCBC Bank.
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StarHub Product Quality
3/5
StarHub has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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StarHub Product Information
StarHub’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated StarHub's product the highest.
- Website
- www.starhub.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into StarHub Product Quality
StarHub's Product Quality score was rated highest by customers from the Tech industry.
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Ranked StarHub Product Quality the Highest
StarHub Product Quality Score by Industry
StarHub's Product Quality score was rated 2.8 stars by Tech industry customers.
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StarHub Product Quality vs. Competitors
Compared to its competitors, StarHub's Product Quality score is rated right above M6, and is preceded by OCBC Bank.
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StarHub Pricing
StarHub ROI & Value For Money
2.8/5
StarHub has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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StarHub Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into StarHub ROI
StarHub's ROI score was rated highest by customers from the Tech industry.
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Ranked StarHub ROI the Highest
StarHub ROI Score by Industry
StarHub's ROI score was rated 2.5 stars by Tech industry customers.
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StarHub Pricing vs. Competitors
Compared to its competitors, StarHub's ROI score is rated right above Global Eagle Entertainment, and is preceded by OCBC Bank.
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StarHub Customer Satisfaction (CSAT)
StarHub Customer Satisfaction (CSAT) Score
50 / 100
StarHub has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into StarHub Customer Satisfaction
StarHub's Customer Satisfaction score was rated highest by customers from the Tech industry.
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Ranked StarHub Customer Satisfaction the Highest
StarHub Customer Satisfaction Score by Industry
StarHub's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}StarHub Customer Satisfaction vs. Competitors
Compared to its competitors, StarHub's Customer Satisfaction score is rated right above M6, and is preceded by OCBC Bank.
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StarHub Customer Service
2.8/5
StarHub has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About StarHub's Customer Service
Address
67 Ubi Avenue 1, Singapore, 408942
Website
www.starhub.com
Phone Number
7
Quick Insights into StarHub Customer Service
StarHub's Customer Service score was rated highest by customers from the Tech industry.
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Ranked StarHub Customer Service the Highest
StarHub Customer Service Score by Industry
StarHub's Customer Service score was rated 2.5 stars by Tech industry customers.
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StarHub Customer Service vs. Competitors
Compared to its competitors, StarHub's Customer Service score is rated right below OCBC Bank.
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Consumer vs. Employees
StarHub scored a -20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of StarHub would recommend the brand to a friend. ENPS measures how likely StarHub employees would recommend working at StarHub to a friend.
Net Promoter Score
-20
NPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
