0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Statoil
Marketing or Exec? Claim Your Free Account
About Statoil's Brand
Among its major competitors, Statoil is ranked in 5th place for NPS while Royal Dutch Shell is 1st, and Aker BP is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Statoil Ranking
- #3 / 4 of its competitors
Statoil NPS
Statoil's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Statoil's customers would recommend using the product based on a scale of -100 to 100.
Statoil Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Statoil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
How Other Brands Compare
Statoil is ranked third for NPS among its competitors. Royal Dutch Shell and BP come in first and second, with Total coming in at #4.
Statoil |  BP |  Royal Dutch Shell |  Total | |
| Global Ranking | #- | #178 | #496 | #- |
| NPS | 0 | 19 | 34 | -34 |
| Valuation Updated every 24 hours for public companies | - | $641.41M | $63.46B | $127.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Statoil NPS vs. Competitors
Compared to its competitors, Statoil's NPS is rated right above Total, and is preceded by BP.
| COMPANY | NPS Score | |
|---|---|---|
| Royal Dutch Shell | 34 |
 | Aker BP | 28 |
 | ENI S.p.A. | 22 |
| BP | 19 |
| Statoil | 0 |
| Total | -34 |
Statoil Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Statoil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Statoil Customer Loyalty vs. Competitors
Compared to its competitors, Statoil's Customer Loyalty score is rated right above Royal Dutch Shell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Statoil | 100% |
| Royal Dutch Shell | 82% |
| ENI S.p.A. | 79% |
| BP | 75% |
| Aker BP | 59% |
| Total | 53% |
Unlock Statoil Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Statoil Customer Loyalty vs. Competitors data and gain insights into your customers today.
Statoil Product Quality
4/5
Statoil has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Statoil's overall Product Quality score rated by its users and customers.
Statoil Product Information
Statoil’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.statoil.com
- Company Size
- 10,000+ Employees
Statoil Product Quality vs. Competitors
Compared to its competitors, Statoil's Product Quality score is rated right above BP, and is preceded by ENI S.p.A..
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| ENI S.p.A. | 4/5 |
| Statoil | 4/5 |
| BP | 3.8/5 |
| Aker BP | 3.6/5 |
| Total | 3.5/5 |
Unlock Statoil Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Statoil Product Quality vs. Competitors data and gain insights into your customers today.
Statoil Pricing
Statoil ROI & Value For Money
4/5
Statoil has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Statoil's overall ROI score rated by its users and customers.
Statoil Pricing vs. Competitors
Compared to its competitors, Statoil's ROI score is rated right above Aker BP, and is preceded by Royal Dutch Shell.
| COMPANY | Pricing Score | |
|---|---|---|
| Royal Dutch Shell | 4/5 |
| Statoil | 4/5 |
| Aker BP | 3.9/5 |
| ENI S.p.A. | 3.9/5 |
| BP | 3.7/5 |
| Total | 3.3/5 |
Unlock Statoil ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Statoil ROI vs. Competitors data and gain insights into your customers today.
Statoil Customer Service
4/5
Statoil has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Statoil's overall Customer Service score rated by its users and customers.
About Statoil's Customer Service
Address
Forusbeen 50, Stavanger, 4035
Website
www.statoil.com
Phone Number
7
Statoil Customer Service vs. Competitors
Compared to its competitors, Statoil's Customer Service score is rated right above Aker BP, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Service Score | |
|---|---|---|
| ENI S.p.A. | 4.2/5 |
| Royal Dutch Shell | 4.1/5 |
| Statoil | 4/5 |
| Aker BP | 3.9/5 |
| BP | 3.8/5 |
| Total | 3.3/5 |
Unlock Statoil Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Statoil Customer Service vs. Competitors data and gain insights into your customers today.
