0
NPS
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SThree
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About SThree's Brand
Among its major competitors, SThree is ranked in 4th place for NPS while Andela is 1st, and Kelly is 2nd.Their current valuation is $458.78M
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
SThree Ranking
- #4 / 4 of its competitors
SThree NPS
SThree's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether SThree's customers would recommend using the product based on a scale of -100 to 100.
SThree Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
SThree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
May 2023 0 | May 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
SThree is ranked #4 for NPS among its competitors. Andela and Kelly come in first and second, with PageGroup coming in at third. Among those competitors, it is the lowest valued company behind PageGroup.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SThree Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of SThree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SThree Customer Loyalty vs. Competitors
Compared to its competitors, SThree's Customer Loyalty score is rated right above WayUp, and is preceded by Kelly.
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VS
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SThree Product Quality
3.5/5
SThree has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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SThree Product Information
SThree’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.sthree.com/
- Company Size
- 1,001-5,000 Employees
SThree Product Quality vs. Competitors
Compared to its competitors, SThree's Product Quality score is rated right above PageGroup, and is preceded by Kelly.
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VS
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SThree Pricing
SThree ROI & Value For Money
3.5/5
SThree has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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SThree Pricing vs. Competitors
Compared to its competitors, SThree's ROI score is rated right above PageGroup, and is preceded by Kelly.
Unlock SThree ROI vs. Competitors Data
VS
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SThree Customer Satisfaction (CSAT)
SThree Customer Satisfaction (CSAT) Score
66 / 100
SThree has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SThree Customer Satisfaction vs. Competitors
Compared to its competitors, SThree's Customer Satisfaction score is rated right above PageGroup, and is preceded by Andela.
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SThree Customer Service
3.5/5
SThree has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SThree's Customer Service
Website
http://www.sthree.com/
SThree Customer Service vs. Competitors
Compared to its competitors, SThree's Customer Service score is rated right above PageGroup, and is preceded by Kelly.
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SThree as an Employer
4.5/5
SThree has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
SThree scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of SThree would recommend the brand to a friend. ENPS measures how likely SThree employees would recommend working at SThree to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
