100
NPS
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Storenvy
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About Storenvy's Brand
Storenvy, a community of online stores, provides an e-commerce network enabling users to shop across multiple stores. Among its major competitors, Storenvy is ranked in 1st place for NPS while Big Cartel is 2nd, and Carter's is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Storenvy Ranking
- #1 / 4 of its competitors
Storenvy NPS
Storenvy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Storenvy's customers would recommend using the product based on a scale of -100 to 100.
Storenvy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Storenvy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
How Other Brands Compare
Storenvy is ranked first for NPS among its competitors. Carter's and Etsy come in second and third, with Wanelo coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Storenvy NPS vs. Competitors
Compared to its competitors, Storenvy's NPS is rated right above Big Cartel.
| COMPANY | NPS Score | |
|---|---|---|
| Storenvy | 100 |
 | Big Cartel | 50 |
 | Carter's | 39 |
 | TUV Rheinland OpenSky | 0 |
 | Booyah | N/A |
 | Wanelo | N/A |
 | Etsy | -7 |
 | Spreadshirt | -20 |
 | Shoptiques | -50 |
Storenvy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Storenvy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Storenvy Customer Loyalty vs. Competitors
Compared to its competitors, Storenvy's Customer Loyalty score is rated right above Big Cartel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Storenvy | 100% |
| Big Cartel | 100% |
| Shoptiques | 100% |
| Spreadshirt | 83% |
| Carter's | 80% |
| Etsy | 72% |
| TUV Rheinland OpenSky | 10% |
| Booyah | N/A |
| Wanelo | N/A |
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Storenvy Product Quality
5/5
Storenvy has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Storenvy Product Information
Storenvy’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.storenvy.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Media
Productivity
SaaS
Social
Sports & Entertainment
Storenvy Product Quality vs. Competitors
Compared to its competitors, Storenvy's Product Quality score is rated right above Carter's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Storenvy | 5/5 |
| Carter's | 4/5 |
| TUV Rheinland OpenSky | 4/5 |
| Spreadshirt | 3.7/5 |
| Big Cartel | 3.4/5 |
| Etsy | 3.3/5 |
| Shoptiques | 2.7/5 |
| Booyah | N/A |
| Wanelo | N/A |
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Storenvy Pricing
Storenvy ROI & Value For Money
5/5
Storenvy has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Storenvy Pricing vs. Competitors
Compared to its competitors, Storenvy's ROI score is rated right above TUV Rheinland OpenSky.
| COMPANY | Pricing Score | |
|---|---|---|
| Storenvy | 5/5 |
| TUV Rheinland OpenSky | 4/5 |
| Carter's | 3.7/5 |
| Spreadshirt | 3.2/5 |
| Etsy | 3.1/5 |
| Big Cartel | 2.7/5 |
| Shoptiques | 2.5/5 |
| Booyah | N/A |
| Wanelo | N/A |
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Storenvy Customer Service
5/5
Storenvy has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Storenvy's Customer Service
Address
988 Market St., Ste 600, San Francisco, CA
Website
http://www.storenvy.com
Phone Number
14157660363
Storenvy Customer Service vs. Competitors
Compared to its competitors, Storenvy's Customer Service score is rated right above Carter's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Storenvy | 5/5 |
| Carter's | 3.9/5 |
| TUV Rheinland OpenSky | 3.5/5 |
| Spreadshirt | 3.1/5 |
| Etsy | 3/5 |
| Big Cartel | 2.7/5 |
| Shoptiques | 2.5/5 |
| Booyah | N/A |
| Wanelo | N/A |
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Consumer vs. Employees
Storenvy scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Storenvy would recommend the brand to a friend. ENPS measures how likely Storenvy employees would recommend working at Storenvy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
