25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Suffolk Construction
Marketing or Exec? Claim Your Free Account
About Suffolk Construction's Brand
Suffolk is a national company with $5.0 billion in annual revenue, 2,500 employees and main offices in Boston (headquarters), New York, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, and San Diego. Suffolk serves clients in every major industry sector, including healthcare, science and technology, education, gaming, mission critical/data centers, transportation and commercial. Suffolk is ranked #23 on the Engineering News Record list of “Top 400 Contractors.” Among its major competitors, Suffolk Construction is ranked in 2nd place for NPS while Whiting-Turner is 1st, and Turner Construction is 3rd.
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Suffolk Construction Ranking
- #2 / 4 of its competitors
Suffolk Construction NPS
Suffolk Construction's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Suffolk Construction's customers would recommend using the product based on a scale of -100 to 100.
Suffolk Construction Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
Suffolk Construction NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 50 | Apr 2022 | 50 |
May 2022 40 | May 2022 | 40 |
Oct 2022 49 | Oct 2022 | 49 |
Nov 2022 43 | Nov 2022 | 43 |
Jan 2023 50 | Jan 2023 | 50 |
Jun 2023 55 | Jun 2023 | 55 |
Jul 2023 60 | Jul 2023 | 60 |
Sep 2023 54 | Sep 2023 | 54 |
Jan 2024 25 | Jan 2024 | 25 |
Apr 2024 28 | Apr 2024 | 28 |
Jan 2025 34 | Jan 2025 | 34 |
Feb 2025 25 | Feb 2025 | 25 |
How Other Brands Compare
Suffolk Construction is ranked second for NPS among its competitors. Whiting-Turner and Turner Construction come in first and third, with Gilbane Building Company coming in at #4.
Suffolk Construction |  Whiting-Turner |  Turner Construction |  Gilbane Building Company | |
| Global Ranking | #- | #867 | #- | #- |
| NPS | 25 | 48 | 20 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Suffolk Construction NPS vs. Competitors
Compared to its competitors, Suffolk Construction's NPS is rated right above Turner Construction, and is preceded by Whiting-Turner.
Suffolk Construction Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Suffolk Construction users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Suffolk Construction Customer Loyalty Score by Industry
Suffolk Construction's Customer Loyalty score was rated 70% by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Suffolk Construction Customer Loyalty vs. Competitors
Compared to its competitors, Suffolk Construction's Customer Loyalty score is rated right above Gilbane Building Company, and is preceded by Turner Construction.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Whiting-Turner | 81% |
| Turner Construction | 76% |
| Suffolk Construction | 75% |
| Gilbane Building Company | 75% |
 | Clark Construction Group | 57% |
Unlock Suffolk Construction Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Suffolk Construction Customer Loyalty vs. Competitors data and gain insights into your customers today.
Suffolk Construction Product Quality
3.7/5
Suffolk Construction has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Suffolk Construction's overall Product Quality score rated by its users and customers.
Suffolk Construction Product Information
Suffolk Construction’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Suffolk Construction's product the highest.
- Website
- https://www.suffolk.com/
- Company Size
- 1,001-5,000 Employees
Industry
Construction
Quick Insights into Suffolk Construction Product Quality
Suffolk Construction's Product Quality score was rated highest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Suffolk Construction's Product Quality.
Ranked Suffolk Construction Product Quality the Highest
Suffolk Construction Product Quality Score by Industry
Suffolk Construction's Product Quality score was rated 3.1 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Suffolk Construction Product Quality vs. Competitors
Compared to its competitors, Suffolk Construction's Product Quality score is rated right above Turner Construction, and is preceded by Clark Construction Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Whiting-Turner | 4/5 |
| Clark Construction Group | 3.7/5 |
| Suffolk Construction | 3.7/5 |
| Turner Construction | 3.6/5 |
| Gilbane Building Company | 3.6/5 |
Unlock Suffolk Construction Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Suffolk Construction Product Quality vs. Competitors data and gain insights into your customers today.
Suffolk Construction Pricing
Suffolk Construction ROI & Value For Money
3.5/5
Suffolk Construction has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Suffolk Construction's overall ROI score rated by its users and customers.
Suffolk Construction Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Suffolk Construction ROI
Suffolk Construction's ROI score was rated highest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Suffolk Construction's ROI score.
Ranked Suffolk Construction ROI the Highest
Suffolk Construction ROI Score by Industry
Suffolk Construction's ROI score was rated 3.1 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Suffolk Construction Pricing vs. Competitors
Compared to its competitors, Suffolk Construction's ROI score is rated right above Turner Construction, and is preceded by Clark Construction Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Whiting-Turner | 4/5 |
| Clark Construction Group | 3.7/5 |
| Suffolk Construction | 3.5/5 |
| Turner Construction | 3.5/5 |
| Gilbane Building Company | 3.2/5 |
Unlock Suffolk Construction ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Suffolk Construction ROI vs. Competitors data and gain insights into your customers today.
Suffolk Construction Customer Satisfaction (CSAT)
Suffolk Construction Customer Satisfaction (CSAT) Score
72 / 100
Suffolk Construction has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Suffolk Construction Customer Satisfaction vs. Competitors
Compared to its competitors, Suffolk Construction's Customer Satisfaction score is rated right above Clark Construction Group, and is preceded by Turner Construction.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Whiting-Turner | 78% |
| Turner Construction | 76% |
| Suffolk Construction | 72% |
| Clark Construction Group | 72% |
| Gilbane Building Company | 55% |
Unlock Suffolk Construction Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Suffolk Construction Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Suffolk Construction Customer Service
3.3/5
Suffolk Construction has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Suffolk Construction's overall Customer Service score rated by its users and customers.
About Suffolk Construction's Customer Service
Address
65 Allerton St, Boston, MA 02119
Website
https://www.suffolk.com/
Phone Number
(617) 445-3500
Suffolk Construction's Social Links
Quick Insights into Suffolk Construction Customer Service
Suffolk Construction's Customer Service score was rated highest by customers from the Construction industry.
Sign Up to unlock insights into how customers have ranked Suffolk Construction's Customer Service score.
Ranked Suffolk Construction Customer Service the Highest
Suffolk Construction Customer Service Score by Industry
Suffolk Construction's Customer Service score was rated 3 stars by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Suffolk Construction Customer Service vs. Competitors
Compared to its competitors, Suffolk Construction's Customer Service score is rated right above Gilbane Building Company, and is preceded by Clark Construction Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Whiting-Turner | 4.3/5 |
| Turner Construction | 3.6/5 |
| Clark Construction Group | 3.5/5 |
| Suffolk Construction | 3.3/5 |
| Gilbane Building Company | 3/5 |
Unlock Suffolk Construction Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Suffolk Construction Customer Service vs. Competitors data and gain insights into your customers today.
Suffolk Construction as an Employer
4.6/5
Suffolk Construction has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Suffolk Construction scored a 25 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Suffolk Construction would recommend the brand to a friend. ENPS measures how likely Suffolk Construction employees would recommend working at Suffolk Construction to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 65% | Promoters |
|---|---|
| 26% | Passive |
| 9% | Detractors |
