-3
NPS
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Suitsupply
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About Suitsupply's Brand
Owner and operator of clothing retail stores. The company designs and manufactures clothing for men, women and children and sells through a network of retail outlets. It also has franchise stores, store-in-stores and a web-store. Among its major competitors, Suitsupply is ranked in 6th place for NPS while Charles Tyrwhitt is 1st, and HUGO BOSS Fashions Inc is 2nd.
Brand at a Glance
62%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Suitsupply Ranking
- #4 / 4 of its competitors
Suitsupply NPS
Suitsupply's Net Promoter Score (NPS) is a -3 with 43% Promoters, 11% Passives, and 46% Detractors. Net Promoter Score tracks whether Suitsupply's customers would recommend using the product based on a scale of -100 to 100.
Suitsupply Overall NPS
| 43% | Promoters |
|---|---|
| 11% | Passives |
| 46% | Detractors |
Suitsupply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 17 | Jan 2024 | 17 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 15 | Apr 2024 | 15 |
May 2024 12 | May 2024 | 12 |
Jun 2024 10 | Jun 2024 | 10 |
Jul 2024 15 | Jul 2024 | 15 |
Oct 2024 9 | Oct 2024 | 9 |
Dec 2024 8 | Dec 2024 | 8 |
Feb 2025 3 | Feb 2025 | 3 |
May 2025 8 | May 2025 | 8 |
Sep 2025 0 | Sep 2025 | 0 |
Dec 2025 -5 | Dec 2025 | -5 |
How Other Brands Compare
Suitsupply is ranked #4 for NPS among its competitors. Charles Tyrwhitt and HUGO BOSS Fashions Inc come in first and second, with Brooks Brothers coming in at third.
Suitsupply |  Brooks Brothers |  Charles Tyrwhitt |  HUGO BOSS Fashions Inc | |
| Global Ranking | #- | #444 | #- | #- |
| NPS | -3 | 0 | 56 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Suitsupply NPS by Gender
Suitsupply's NPS was rated -34 by Male customers on Comparably.
Male
-34
Suitsupply's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Suitsupply's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Suitsupply NPS by Ethnicity
Suitsupply's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Suitsupply NPS by Age
Suitsupply's NPS was rated -34 points by customers ages 41-45 on Comparably.
Suitsupply NPS by Usage
Suitsupply's NPS was rated the highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
Suitsupply NPS vs. Competitors
Compared to its competitors, Suitsupply's NPS is rated right below Brooks Brothers.
| COMPANY | NPS Score | |
|---|---|---|
| Charles Tyrwhitt | 56 |
| HUGO BOSS Fashions Inc | 43 |
 | Massimo Dutti | 27 |
 | J. Crew | 23 |
| Brooks Brothers | 0 |
| Suitsupply | -3 |
Suitsupply Customer Reviews
Out of the 2 Suitsupply customer reviews 0 were positive and 2 were constructive. Suitsupply customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Suitsupply Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Suitsupply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Suitsupply Customer Loyalty Score by Gender
Suitsupply's Customer Loyalty score was rated 60 by Male customers on Comparably.
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Male
60%
Yes
Female
N/A
Yes
Suitsupply Customer Loyalty Score by Ethnicity
Suitsupply's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Suitsupply.
46
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
Suitsupply Customer Loyalty Score by Age
Suitsupply's Customer Loyalty score was rated 40% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 40% | 41-45 | 40% |
Suitsupply Customer Loyalty Score by Usage
Suitsupply's Customer Loyalty score was rated the highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Suitsupply Customer Loyalty vs. Competitors
Compared to its competitors, Suitsupply's Customer Loyalty score is rated right below HUGO BOSS Fashions Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Massimo Dutti | 84% |
| Charles Tyrwhitt | 81% |
| J. Crew | 76% |
| Brooks Brothers | 70% |
| HUGO BOSS Fashions Inc | 68% |
| Suitsupply | 62% |
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Suitsupply Product Quality
3.6/5
Suitsupply has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Suitsupply Product Information
Suitsupply’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- apac.suitsupply.com
- Company Size
- 1,001-5,000 Employees
Industry
Ecommerce and Marketplaces
Quick Insights into Suitsupply Product Quality
Suitsupply's Product Quality score was rated highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and rated lowest by customers who have used Suitsupply's products/services for Less than 1 Year.
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Ranked Suitsupply Product Quality the Highest
Ranked Suitsupply Product Quality the Lowest
Suitsupply Product Quality Score by Gender
Suitsupply's Product Quality score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Suitsupply Product Quality Score by Ethnicity
Suitsupply's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Suitsupply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Suitsupply Product Quality Score by Age
Suitsupply's Product Quality score was rated 3.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Suitsupply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
Suitsupply Product Quality Score by Usage
Suitsupply's Product Quality score was rated the highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Suitsupply Product Quality vs. Competitors
Compared to its competitors, Suitsupply's Product Quality score is rated right above Brooks Brothers, and is preceded by J. Crew.
| COMPANY | Product Quality Score | |
|---|---|---|
| Charles Tyrwhitt | 4.3/5 |
| HUGO BOSS Fashions Inc | 4/5 |
| Massimo Dutti | 4/5 |
| J. Crew | 3.9/5 |
| Suitsupply | 3.6/5 |
| Brooks Brothers | 3.3/5 |
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Suitsupply Pricing
Suitsupply ROI & Value For Money
3.3/5
Suitsupply has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Suitsupply ROI
Suitsupply's ROI score was rated highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and rated lowest by customers who have used Suitsupply's products/services for Less than 1 Year.
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Ranked Suitsupply ROI the Highest
Ranked Suitsupply ROI the Lowest
Suitsupply ROI Score by Gender
Suitsupply's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Suitsupply ROI Score by Ethnicity
Suitsupply's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Suitsupply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Suitsupply ROI Score by Age
Suitsupply's ROI score was rated 2.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Suitsupply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
Suitsupply ROI Score by Usage
Suitsupply's ROI score was rated the highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Suitsupply Pricing vs. Competitors
Compared to its competitors, Suitsupply's ROI score is rated right above Brooks Brothers, and is preceded by HUGO BOSS Fashions Inc.
| COMPANY | Pricing Score | |
|---|---|---|
| Charles Tyrwhitt | 4.2/5 |
| J. Crew | 3.8/5 |
| Massimo Dutti | 3.7/5 |
| HUGO BOSS Fashions Inc | 3.6/5 |
| Suitsupply | 3.3/5 |
| Brooks Brothers | 3.2/5 |
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Suitsupply Customer Satisfaction (CSAT)
Suitsupply Customer Satisfaction (CSAT) Score
56 / 100
Suitsupply has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
39%
Satisfied
17%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
9%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Suitsupply Customer Satisfaction
Suitsupply's Customer Satisfaction score was rated highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and rated lowest by customers who have used Suitsupply's products/services for Less than 1 Year.
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Ranked Suitsupply Customer Satisfaction the Highest
Ranked Suitsupply Customer Satisfaction the Lowest
Suitsupply Customer Satisfaction Score by Gender
Suitsupply's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 45% |
Suitsupply Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Suitsupply's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Asian or Pacific Islander
Suitsupply's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Suitsupply Customer Satisfaction Score by Age
Suitsupply's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
Suitsupply Customer Satisfaction Score by Usage
Suitsupply's Customer Satisfaction score was rated the highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Suitsupply Customer Satisfaction vs. Competitors
Compared to its competitors, Suitsupply's Customer Satisfaction score is rated right below Brooks Brothers.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Charles Tyrwhitt | 90% |
| HUGO BOSS Fashions Inc | 85% |
| Massimo Dutti | 84% |
| J. Crew | 74% |
| Brooks Brothers | 58% |
| Suitsupply | 56% |
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Suitsupply Customer Service
3.3/5
Suitsupply has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Suitsupply's Customer Service
Address
H.J.E. Wenckebachweg 210, Amsterdam, 1096 Azerbaijan
Website
apac.suitsupply.com
Quick Insights into Suitsupply Customer Service
Suitsupply's Customer Service score was rated highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and rated lowest by customers who have used Suitsupply's products/services for Less than 1 Year.
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Ranked Suitsupply Customer Service the Highest
Ranked Suitsupply Customer Service the Lowest
Suitsupply Customer Service Score by Gender
Suitsupply's Customer Service score was rated 2.2 by Male customers on Comparably.
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Male
2.2/5
Female
N/A
Suitsupply Customer Service Score by Ethnicity
Suitsupply's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Suitsupply.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Suitsupply Customer Service Score by Age
Suitsupply's Customer Service score was rated 2 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
Suitsupply Customer Service Score by Usage
Suitsupply's Customer Service score was rated the highest by customers who have used Suitsupply's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Suitsupply Customer Service vs. Competitors
Compared to its competitors, Suitsupply's Customer Service score is rated right above Brooks Brothers, and is preceded by Massimo Dutti.
| COMPANY | Customer Service Score | |
|---|---|---|
| Charles Tyrwhitt | 4.1/5 |
| HUGO BOSS Fashions Inc | 4/5 |
| J. Crew | 3.9/5 |
| Massimo Dutti | 3.8/5 |
| Suitsupply | 3.3/5 |
| Brooks Brothers | 3/5 |
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Suitsupply as an Employer
2.4/5
Suitsupply has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Suitsupply scored a -3 for Net Promoter Score and a -87 for Employee Net Promoter Score. NPS gauges how likely a customer of Suitsupply would recommend the brand to a friend. ENPS measures how likely Suitsupply employees would recommend working at Suitsupply to a friend.
Net Promoter Score
-3
NPS Score
| 43% | Promoters |
|---|---|
| 11% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
-87
eNPS Score
| 0% | Promoters |
|---|---|
| 13% | Passive |
| 87% | Detractors |
