-23
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Superior HealthPlan
Marketing or Exec? Claim Your Free Account
About Superior HealthPlan's Brand
Superior HealthPlan provides quality, affordable health insurance plans to members in all 254 counties in Texas. Among its major competitors, Superior HealthPlan is ranked in 4th place for NPS while Humana is 1st, and The Cigna Group is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
Superior HealthPlan Ranking
- #4 / 4 of its competitors
Superior HealthPlan NPS
Superior HealthPlan's Net Promoter Score (NPS) is a -23 with 29% Promoters, 19% Passives, and 52% Detractors. Net Promoter Score tracks whether Superior HealthPlan's customers would recommend using the product based on a scale of -100 to 100.
Superior HealthPlan Overall NPS
| 29% | Promoters |
|---|---|
| 19% | Passives |
| 52% | Detractors |
Superior HealthPlan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -17 | Aug 2022 | -17 |
Sep 2022 -16 | Sep 2022 | -16 |
Nov 2022 -22 | Nov 2022 | -22 |
Dec 2022 -18 | Dec 2022 | -18 |
Feb 2023 -28 | Feb 2023 | -28 |
Aug 2023 -21 | Aug 2023 | -21 |
Feb 2024 -30 | Feb 2024 | -30 |
Mar 2024 -26 | Mar 2024 | -26 |
Jul 2024 -21 | Jul 2024 | -21 |
Aug 2024 -16 | Aug 2024 | -16 |
Dec 2024 -20 | Dec 2024 | -20 |
Mar 2025 -23 | Mar 2025 | -23 |
How Other Brands Compare
Superior HealthPlan is ranked #4 for NPS among its competitors. Humana and The Cigna Group come in first and second, with Baylor Scott & White Health coming in at third.
Superior HealthPlan |  Humana |  The Cigna Group |  Baylor Scott & White Health | |
| Global Ranking | #- | #300 | #500 | #- |
| NPS | -23 | 2 | -7 | -15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $53.34B | $84.22B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Superior HealthPlan NPS by Gender
Female customers rated Superior HealthPlan's NPS 20 points higher than Male customers.
Male
-100
Superior HealthPlan's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-80
Superior HealthPlan's NPS was rated -80 by Female customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Superior HealthPlan NPS by Ethnicity
Superior HealthPlan's NPS was rated -83 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -83 | Caucasian | -83 |
Superior HealthPlan NPS by Age
Superior HealthPlan's NPS was rated -100 points by customers ages 36-40 on Comparably.
Superior HealthPlan NPS by Usage
Superior HealthPlan's NPS was rated -80 points by customers who have used Superior HealthPlan's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -80 | 2 to 5 Years | -80 |
Superior HealthPlan NPS vs. Competitors
Compared to its competitors, Superior HealthPlan's NPS is rated right above Blue Cross and Blue Shield of Texas, and is preceded by Baylor Scott & White Health.
| COMPANY | NPS Score | |
|---|---|---|
| Humana | 2 |
| The Cigna Group | -7 |
| Baylor Scott & White Health | -15 |
| Superior HealthPlan | -23 |
 | Blue Cross and Blue Shield of Texas | -55 |
 | Aetna | -67 |
Superior HealthPlan Customer Reviews
Out of the 2 Superior HealthPlan customer reviews 0 were positive and 2 were constructive. Superior HealthPlan customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Superior HealthPlan Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Superior HealthPlan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Superior HealthPlan Customer Loyalty Score by Gender
Female customers rated Superior HealthPlan's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Superior HealthPlan.
Male
40%
Yes
Female
64%
Yes
Superior HealthPlan Customer Loyalty Score by Ethnicity
Superior HealthPlan's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Superior HealthPlan.
40
out of 100
Caucasian
Superior HealthPlan Customer Loyalty Score by Age
Superior HealthPlan's Customer Loyalty score was rated 40% by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Superior HealthPlan.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
Superior HealthPlan Customer Loyalty Score by Usage
Superior HealthPlan's Customer Loyalty score was rated 64% by customers who have used Superior HealthPlan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Superior HealthPlan Customer Loyalty vs. Competitors
Compared to its competitors, Superior HealthPlan's Customer Loyalty score is rated right above Blue Cross and Blue Shield of Texas, and is preceded by Baylor Scott & White Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humana | 76% |
| The Cigna Group | 73% |
| Baylor Scott & White Health | 69% |
| Superior HealthPlan | 69% |
| Blue Cross and Blue Shield of Texas | 67% |
| Aetna | 62% |
Unlock Superior HealthPlan Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior HealthPlan Customer Loyalty vs. Competitors data and gain insights into your customers today.
Superior HealthPlan Product Quality
2.6/5
Superior HealthPlan has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior HealthPlan's overall Product Quality score rated by its users and customers.
Superior HealthPlan Product Information
Superior HealthPlan’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Insurance
Quick Insights into Superior HealthPlan Product Quality
Superior HealthPlan's Product Quality score was rated highest by customers who have used Superior HealthPlan's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Superior HealthPlan's Product Quality.
Ranked Superior HealthPlan Product Quality the Highest
Ranked Superior HealthPlan Product Quality the Lowest
Superior HealthPlan Product Quality Score by Gender
Superior HealthPlan's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Superior HealthPlan.
Male
1.5/5
Female
1.5/5
Superior HealthPlan Product Quality Score by Ethnicity
Superior HealthPlan's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Superior HealthPlan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Superior HealthPlan Product Quality Score by Age
Superior HealthPlan's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Superior HealthPlan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Superior HealthPlan Product Quality Score by Usage
Superior HealthPlan's Product Quality score was rated 1.5 stars by customers who have used Superior HealthPlan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Superior HealthPlan Product Quality vs. Competitors
Compared to its competitors, Superior HealthPlan's Product Quality score is rated right above Blue Cross and Blue Shield of Texas, and is preceded by Baylor Scott & White Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| Humana | 3.3/5 |
| The Cigna Group | 3/5 |
| Baylor Scott & White Health | 2.7/5 |
| Superior HealthPlan | 2.6/5 |
| Blue Cross and Blue Shield of Texas | 2.1/5 |
| Aetna | 1.6/5 |
Unlock Superior HealthPlan Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior HealthPlan Product Quality vs. Competitors data and gain insights into your customers today.
Superior HealthPlan Pricing
Superior HealthPlan ROI & Value For Money
2.6/5
Superior HealthPlan has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior HealthPlan's overall ROI score rated by its users and customers.
Quick Insights into Superior HealthPlan ROI
Superior HealthPlan's ROI score was rated highest by customers who have used Superior HealthPlan's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Superior HealthPlan's ROI score.
Ranked Superior HealthPlan ROI the Highest
Ranked Superior HealthPlan ROI the Lowest
Superior HealthPlan ROI Score by Gender
Superior HealthPlan's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Superior HealthPlan.
Male
1.5/5
Female
1.5/5
Superior HealthPlan ROI Score by Ethnicity
Superior HealthPlan's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Superior HealthPlan.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Superior HealthPlan ROI Score by Age
Superior HealthPlan's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Superior HealthPlan.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Superior HealthPlan ROI Score by Usage
Superior HealthPlan's ROI score was rated 1.5 stars by customers who have used Superior HealthPlan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Superior HealthPlan Pricing vs. Competitors
Compared to its competitors, Superior HealthPlan's ROI score is rated right above Blue Cross and Blue Shield of Texas, and is preceded by Baylor Scott & White Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Humana | 3.1/5 |
| The Cigna Group | 2.9/5 |
| Baylor Scott & White Health | 2.7/5 |
| Superior HealthPlan | 2.6/5 |
| Blue Cross and Blue Shield of Texas | 1.9/5 |
| Aetna | 1.5/5 |
Unlock Superior HealthPlan ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior HealthPlan ROI vs. Competitors data and gain insights into your customers today.
Superior HealthPlan Customer Satisfaction (CSAT)
Superior HealthPlan Customer Satisfaction (CSAT) Score
42 / 100
Superior HealthPlan has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Superior HealthPlan Customer Satisfaction
Superior HealthPlan's Customer Satisfaction score was rated highest by customers who have used Superior HealthPlan's products/services for 2 to 5 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Superior HealthPlan's Customer Satisfaction.
Ranked Superior HealthPlan Customer Satisfaction the Highest
Ranked Superior HealthPlan Customer Satisfaction the Lowest
Superior HealthPlan Customer Satisfaction Score by Gender
Female customers rated Superior HealthPlan's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Superior HealthPlan.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Superior HealthPlan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Superior HealthPlan's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Superior HealthPlan.
17 / 100
Very Satisfied
0%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
Superior HealthPlan Customer Satisfaction Score by Age
Superior HealthPlan's Customer Satisfaction score was rated 0 points by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Superior HealthPlan.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% |
Superior HealthPlan Customer Satisfaction Score by Usage
Superior HealthPlan's Customer Satisfaction score was rated 25 points by customers who have used Superior HealthPlan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Superior HealthPlan Customer Satisfaction vs. Competitors
Compared to its competitors, Superior HealthPlan's Customer Satisfaction score is rated right above Blue Cross and Blue Shield of Texas, and is preceded by The Cigna Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humana | 56% |
| The Cigna Group | 48% |
| Superior HealthPlan | 42% |
| Blue Cross and Blue Shield of Texas | 23% |
| Baylor Scott & White Health | 16% |
| Aetna | 14% |
Unlock Superior HealthPlan Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior HealthPlan Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Superior HealthPlan Customer Service
2.7/5
Superior HealthPlan has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Superior HealthPlan's overall Customer Service score rated by its users and customers.
About Superior HealthPlan's Customer Service
Address
5900 E Ben White Blvd, Austin, TX 78741
Website
https://www.superiorhealthplan.com/
Phone Number
(800) 218-7453
Superior HealthPlan's Social Links
Quick Insights into Superior HealthPlan Customer Service
Superior HealthPlan's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Superior HealthPlan's Customer Service score.
Ranked Superior HealthPlan Customer Service the Highest
Ranked Superior HealthPlan Customer Service the Lowest
Superior HealthPlan Customer Service Score by Gender
Superior HealthPlan's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Superior HealthPlan.
Male
1.5/5
Female
1.5/5
Superior HealthPlan Customer Service Score by Ethnicity
Superior HealthPlan's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Superior HealthPlan.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Superior HealthPlan Customer Service Score by Age
Superior HealthPlan's Customer Service score was rated 1.8 stars by customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Superior HealthPlan.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.8 | 36-40 | 1.8 |
Superior HealthPlan Customer Service Score by Usage
Superior HealthPlan's Customer Service score was rated 1.5 stars by customers who have used Superior HealthPlan's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Superior HealthPlan Customer Service vs. Competitors
Compared to its competitors, Superior HealthPlan's Customer Service score is rated right above Baylor Scott & White Health, and is preceded by The Cigna Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Humana | 3.2/5 |
| The Cigna Group | 3/5 |
| Superior HealthPlan | 2.7/5 |
| Baylor Scott & White Health | 2.7/5 |
| Blue Cross and Blue Shield of Texas | 2/5 |
| Aetna | 1.5/5 |
Unlock Superior HealthPlan Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Superior HealthPlan Customer Service vs. Competitors data and gain insights into your customers today.
Superior HealthPlan as an Employer
Consumer vs. Employees
Superior HealthPlan scored a -23 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Superior HealthPlan would recommend the brand to a friend. ENPS measures how likely Superior HealthPlan employees would recommend working at Superior HealthPlan to a friend.
Net Promoter Score
-23
NPS Score
| 29% | Promoters |
|---|---|
| 19% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 67% | Promoters |
|---|---|
| 19% | Passive |
| 14% | Detractors |
