62
NPS
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Synup
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About Synup's Brand
Synup helps businesses deliver a better customer experience while managing their location data and online reputation Among its major competitors, Synup is ranked in 2nd place for NPS while Hive9 is 1st, and Yext is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Synup Ranking
- #1 / 4 of its competitors
Synup NPS
Synup's Net Promoter Score (NPS) is a 62 with 77% Promoters, 8% Passives, and 15% Detractors. Net Promoter Score tracks whether Synup's customers would recommend using the product based on a scale of -100 to 100.
Synup Overall NPS
| 77% | Promoters |
|---|---|
| 8% | Passives |
| 15% | Detractors |
Synup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 59 | Aug 2020 | 59 |
Aug 2024 60 | Aug 2024 | 60 |
How Other Brands Compare
Synup is ranked first for NPS among its competitors. Yext and Moz come in second and third, with GoDaddy coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Synup Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Synup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Synup Customer Loyalty vs. Competitors
Compared to its competitors, Synup's Customer Loyalty score is rated right above Yext , and is preceded by Hive9.
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VS
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Synup Product Quality
4/5
Synup has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Synup Product Information
Synup serves markets in the United States and Canada. Synup supports Web devices and offers products for small, medium, and large sized businesses.
Synup’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.synup.com
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Languages Supported
English
Product Type
Advertising Software
Display Advertising Software
Web Analytics Software
Store Locator Software
Reputation Management Software
Search Marketing Software
SEO/SEM Software
Synup Product Quality vs. Competitors
Compared to its competitors, Synup's Product Quality score is rated right above Yext , and is preceded by Moz.
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VS
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Synup Pricing
Synup ROI & Value For Money
3.7/5
Synup has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Synup Pricing Plans
Synup has a pricing structure that accommodates small, medium, and large businesses. Starting from $30/month, Synup uses a subscription model and offers the following: Contact Synup directly for detailed pricing information..
Who Uses Synup?
Small Businesses
Medium Businesses
Large Enterprises
Synup Pricing vs. Competitors
Compared to its competitors, Synup's ROI score is rated right above GoDaddy, and is preceded by Yext .
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Synup Customer Satisfaction (CSAT)
Synup Customer Satisfaction (CSAT) Score
100 / 100
Synup has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Synup Customer Satisfaction vs. Competitors
Compared to its competitors, Synup's Customer Satisfaction score is rated right above Yext .
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Synup Customer Service
3.7/5
Synup has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Synup's Customer Service
Address
1521 Concord Pike, Suite 303, Wilmington, DE 19803
Website
http://www.synup.com
Phone Number
+91 9632829564
Synup's Social Links
Synup Customer Service vs. Competitors
Compared to its competitors, Synup's Customer Service score is rated right above Moz, and is preceded by Yext .
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Synup as an Employer
4.2/5
Synup has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Synup scored a 62 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Synup would recommend the brand to a friend. ENPS measures how likely Synup employees would recommend working at Synup to a friend.
Net Promoter Score
62
NPS Score
| 77% | Promoters |
|---|---|
| 8% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
