-20
NPS
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Talent.com
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About Talent.com's Brand
Neuvoo - soon to be talent.com aggregates over 30 million jobs and has 70 million global visitors every month. Among its major competitors, Talent.com is ranked in 5th place for NPS while Monster is 1st, and ZipRecruiter is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Talent.com Ranking
- #4 / 4 of its competitors
Talent.com NPS
Talent.com's Net Promoter Score (NPS) is a -20 with 36% Promoters, 8% Passives, and 56% Detractors. Net Promoter Score tracks whether Talent.com's customers would recommend using the product based on a scale of -100 to 100.
Talent.com Overall NPS
| 36% | Promoters |
|---|---|
| 8% | Passives |
| 56% | Detractors |
Talent.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -41 | Feb 2022 | -41 |
Mar 2022 -50 | Mar 2022 | -50 |
Jul 2022 -41 | Jul 2022 | -41 |
Aug 2022 -43 | Aug 2022 | -43 |
Oct 2022 -34 | Oct 2022 | -34 |
Nov 2022 -37 | Nov 2022 | -37 |
Dec 2022 -40 | Dec 2022 | -40 |
Mar 2023 -44 | Mar 2023 | -44 |
Apr 2023 -36 | Apr 2023 | -36 |
Jun 2023 -31 | Jun 2023 | -31 |
Feb 2024 -25 | Feb 2024 | -25 |
Mar 2024 -20 | Mar 2024 | -20 |
How Other Brands Compare
Talent.com is ranked #4 for NPS among its competitors. Monster and ZipRecruiter come in first and second, with Indeed.com coming in at third.
Talent.com |  Indeed.com |  ZipRecruiter |  Monster | |
| Global Ranking | #- | #253 | #526 | #- |
| NPS | -20 | 3 | 5 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $86.63B | $950.00M | $47.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talent.com NPS by Gender
Talent.com's NPS was rated -42 by Male customers on Comparably.
Male
-42
Talent.com's NPS was rated -42 by Male customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Female
N/A
Talent.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Talent.com NPS by Ethnicity
Talent.com's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -25 | Other | -25 |
Talent.com NPS by Age
Talent.com's NPS was rated 34 points by customers ages 18-25 on Comparably.
Talent.com NPS by Usage
Talent.com's NPS was rated -57 points by customers who have used Talent.com's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -57 | Less than 1 Year | -57 |
Talent.com NPS vs. Competitors
Compared to its competitors, Talent.com's NPS is rated right below CareerBuilder.
| COMPANY | NPS Score | |
|---|---|---|
| Monster | 20 |
| ZipRecruiter | 5 |
| Indeed.com | 3 |
 | CareerBuilder | -6 |
| Talent.com | -20 |
Talent.com Customer Reviews
Out of the 3 Talent.com customer reviews 1 was positive and 2 were constructive. Talent.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Talent.com Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Talent.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Talent.com Customer Loyalty Score by Gender
Talent.com's Customer Loyalty score was rated 49 by Male customers on Comparably.
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Male
49%
Yes
Female
N/A
Yes
Talent.com Customer Loyalty Score by Ethnicity
Talent.com's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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40
out of 100
Caucasian
55
out of 100
Other
Talent.com Customer Loyalty Score by Age
Talent.com's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Talent.com Customer Loyalty Score by Usage
Talent.com's Customer Loyalty score was rated 61% by customers who have used Talent.com's products/services for Less than 1 Year.
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Talent.com Customer Loyalty vs. Competitors
Compared to its competitors, Talent.com's Customer Loyalty score is rated right below CareerBuilder.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Indeed.com | 78% |
| Monster | 76% |
| ZipRecruiter | 74% |
| CareerBuilder | 69% |
| Talent.com | 54% |
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Talent.com Product Quality
2.5/5
Talent.com has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Talent.com Product Information
Talent.com’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://talent.com/
- Company Size
- 201-500 Employees
Industry
Staffing and Recruiting
Quick Insights into Talent.com Product Quality
Talent.com's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Talent.com Product Quality the Highest
Ranked Talent.com Product Quality the Lowest
Talent.com Product Quality Score by Gender
Talent.com's Product Quality score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Talent.com Product Quality Score by Ethnicity
Talent.com's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Talent.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.1 | Other | 2.1 |
Talent.com Product Quality Score by Age
Talent.com's Product Quality score was rated 2.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.6 | 18-25 | 2.6 |
Talent.com Product Quality Score by Usage
Talent.com's Product Quality score was rated 1.8 stars by customers who have used Talent.com's products/services for Less than 1 Year.
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Talent.com Product Quality vs. Competitors
Compared to its competitors, Talent.com's Product Quality score is rated right below CareerBuilder.
| COMPANY | Product Quality Score | |
|---|---|---|
| Monster | 3.7/5 |
| ZipRecruiter | 3.5/5 |
| Indeed.com | 3.3/5 |
| CareerBuilder | 3.1/5 |
| Talent.com | 2.5/5 |
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Talent.com Pricing
Talent.com ROI & Value For Money
2.7/5
Talent.com has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Talent.com ROI
Talent.com's ROI score was rated highest by customers ages 18-25, and rated lowest by Caucasian customers.
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Ranked Talent.com ROI the Highest
Ranked Talent.com ROI the Lowest
Talent.com ROI Score by Gender
Talent.com's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Talent.com ROI Score by Ethnicity
Talent.com's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Talent.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2 | Other | 2 |
Talent.com ROI Score by Age
Talent.com's ROI score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Talent.com ROI Score by Usage
Talent.com's ROI score was rated 1.7 stars by customers who have used Talent.com's products/services for Less than 1 Year.
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Talent.com Pricing vs. Competitors
Compared to its competitors, Talent.com's ROI score is rated right below Indeed.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Monster | 3.7/5 |
| ZipRecruiter | 3.4/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.2/5 |
| Talent.com | 2.7/5 |
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Talent.com Customer Satisfaction (CSAT)
Talent.com Customer Satisfaction (CSAT) Score
42 / 100
Talent.com has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Talent.com Customer Satisfaction
Talent.com's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Caucasian customers.
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Ranked Talent.com Customer Satisfaction the Highest
Ranked Talent.com Customer Satisfaction the Lowest
Talent.com Customer Satisfaction Score by Gender
Talent.com's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Talent.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Talent.com's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
Talent.com's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Talent.com Customer Satisfaction Score by Usage
Talent.com's Customer Satisfaction score was rated 28 points by customers who have used Talent.com's products/services for Less than 1 Year.
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Talent.com Customer Satisfaction vs. Competitors
Compared to its competitors, Talent.com's Customer Satisfaction score is rated right below ZipRecruiter.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Monster | 71% |
| Indeed.com | 58% |
| CareerBuilder | 50% |
| ZipRecruiter | 47% |
| Talent.com | 42% |
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Talent.com Customer Service
2.6/5
Talent.com has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Talent.com's Customer Service
Address
5800 St-Denis, Montreal, MO H2S 3L5 Canada
Website
https://talent.com/
Talent.com's Social Links
Quick Insights into Talent.com Customer Service
Talent.com's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Talent.com Customer Service the Highest
Ranked Talent.com Customer Service the Lowest
Talent.com Customer Service Score by Gender
Talent.com's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Talent.com Customer Service Score by Ethnicity
Talent.com's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Talent.com Customer Service Score by Age
Talent.com's Customer Service score was rated 4 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Talent.com Customer Service Score by Usage
Talent.com's Customer Service score was rated 1.5 stars by customers who have used Talent.com's products/services for Less than 1 Year.
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Talent.com Customer Service vs. Competitors
Compared to its competitors, Talent.com's Customer Service score is rated right below ZipRecruiter.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monster | 3.8/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.1/5 |
| ZipRecruiter | 2.8/5 |
| Talent.com | 2.6/5 |
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Talent.com as an Employer
4.2/5
Talent.com has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Talent.com scored a -20 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Talent.com would recommend the brand to a friend. ENPS measures how likely Talent.com employees would recommend working at Talent.com to a friend.
Net Promoter Score
-20
NPS Score
| 36% | Promoters |
|---|---|
| 8% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 61% | Promoters |
|---|---|
| 0% | Passive |
| 39% | Detractors |
