100
NPS
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Tamron
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About Tamron's Brand
Manufacturer of precision optical equipment. The company is a producer of photographic lenses, optical components and commercial and industrial-use optics. Among its major competitors, Tamron is ranked in 2nd place for NPS while Sigma Corporation is 1st, and Ricoh Imaging is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Tamron Ranking
- #1 / 4 of its competitors
Tamron NPS
Tamron's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Tamron's customers would recommend using the product based on a scale of -100 to 100.
Tamron Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Tamron NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
Tamron is ranked first for NPS among its competitors. Ricoh Imaging and Canon come in second and third, with Nikon coming in at #4.
Tamron |  Canon |  Nikon |  Ricoh Imaging | |
| Global Ranking | #- | #166 | #- | #- |
| NPS | 100 | 31 | 24 | 34 |
| Valuation Updated every 24 hours for public companies | - | $30.53B | $3.29B | $963.46M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tamron NPS vs. Competitors
Compared to its competitors, Tamron's NPS is rated right above Ricoh Imaging, and is preceded by Sigma Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Sigma Corporation | 100 |
| Tamron | 100 |
| Ricoh Imaging | 34 |
| Canon | 31 |
| Nikon | 24 |
Tamron Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tamron users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tamron Customer Loyalty vs. Competitors
Compared to its competitors, Tamron's Customer Loyalty score is rated right above Canon, and is preceded by Sigma Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sigma Corporation | 100% |
| Tamron | 100% |
| Canon | 85% |
| Nikon | 84% |
| Ricoh Imaging | 68% |
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Tamron Product Quality
5/5
Tamron has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Tamron Product Information
Tamron’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.tamron.com
- Company Size
- 1,001-5,000 Employees
Tamron Product Quality vs. Competitors
Compared to its competitors, Tamron's Product Quality score is rated right above Canon, and is preceded by Sigma Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sigma Corporation | 5/5 |
| Tamron | 5/5 |
| Canon | 4/5 |
| Ricoh Imaging | 4/5 |
| Nikon | 3.9/5 |
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Tamron Pricing
Tamron ROI & Value For Money
5/5
Tamron has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Tamron Pricing vs. Competitors
Compared to its competitors, Tamron's ROI score is rated right above Canon, and is preceded by Sigma Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Sigma Corporation | 5/5 |
| Tamron | 5/5 |
| Canon | 3.8/5 |
| Nikon | 3.7/5 |
| Ricoh Imaging | 3.6/5 |
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Tamron Customer Satisfaction (CSAT)
Tamron Customer Satisfaction (CSAT) Score
100 / 100
Tamron has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tamron Customer Satisfaction vs. Competitors
Compared to its competitors, Tamron's Customer Satisfaction score is rated right above Ricoh Imaging, and is preceded by Sigma Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sigma Corporation | 100% |
| Tamron | 100% |
| Ricoh Imaging | 100% |
| Canon | 79% |
| Nikon | 75% |
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Tamron Customer Service
5/5
Tamron has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Tamron's Customer Service
Address
1385 Hasunuma, Saitama, 337-8556
Website
www.tamron.com
Phone Number
7
Tamron Customer Service vs. Competitors
Compared to its competitors, Tamron's Customer Service score is rated right above Canon, and is preceded by Sigma Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sigma Corporation | 5/5 |
| Tamron | 5/5 |
| Canon | 3.9/5 |
| Ricoh Imaging | 3.6/5 |
| Nikon | 3.5/5 |
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