0
NPS
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Tata Motors
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About Tata Motors' Brand
Manufacturer of private and commercial vehicles. The company is engaged in the design, manufacturing, assembly and sale of private and commercial vehicles, including passenger cars, utility vehicles, light commercial vehicles and medium and heavy commercial vehicles. Among its major competitors, Tata Motors is ranked in 5th place for NPS while Maruti Suzuki India is 1st, and Tata Group is 2nd.
Tata Motors Ranking
- #4 / 4 of its competitors
Tata Motors NPS
Tata Motors's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Tata Motors's customers would recommend using the product based on a scale of -100 to 100.
Tata Motors Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Tata Motors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
How Other Brands Compare
Tata Motors is ranked #4 for NPS among its competitors. Maruti Suzuki India and Mahindra & Mahindra come in first and second, with PACCAR coming in at third.
Tata Motors |  PACCAR |  Mahindra & Mahindra |  Maruti Suzuki India | |
| Global Ranking | #- | #927 | #- | #- |
| NPS | 0 | 30 | 34 | 65 |
| Valuation Updated every 24 hours for public companies | - | $40.79B | $972.55M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Motors NPS vs. Competitors
Compared to its competitors, Tata Motors's NPS is rated right below PACCAR.
| COMPANY | NPS Score | |
|---|---|---|
| Maruti Suzuki India | 65 |
 | Tata Group | 62 |
| Mahindra & Mahindra | 34 |
| PACCAR | 30 |
| Tata Motors | 0 |
Tata Motors Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tata Motors Customer Satisfaction vs. Competitors
Compared to its competitors, Tata Motors's Customer Satisfaction score is rated right below PACCAR.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Maruti Suzuki India | 91% |
| Tata Group | 88% |
| Mahindra & Mahindra | 88% |
| PACCAR | 69% |
| Tata Motors | 0% |
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Consumer vs. Employees
Tata Motors scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Motors would recommend the brand to a friend. ENPS measures how likely Tata Motors employees would recommend working at Tata Motors to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
