61
NPS
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Tata Technologies
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About Tata Technologies' Brand
Tata Technologies, founded in 1989, is a global leader in Engineering Services Outsourcing and Product Development IT services. Among its major competitors, Tata Technologies is ranked in 1st place for NPS while KPIT Technologies is 2nd, and TCS (Tata Consultancy Services) is 3rd.Their current valuation is $13.97B
Brand at a Glance
83%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
Tata Technologies CMO
Tata Technologies Ranking
- #1 / 4 of its competitors
Tata Technologies NPS
Tata Technologies's Net Promoter Score (NPS) is a 61 with 73% Promoters, 15% Passives, and 12% Detractors. Net Promoter Score tracks whether Tata Technologies's customers would recommend using the product based on a scale of -100 to 100.
Tata Technologies Overall NPS
| 73% | Promoters |
|---|---|
| 15% | Passives |
| 12% | Detractors |
Tata Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 62 | Sep 2023 | 62 |
Oct 2023 58 | Oct 2023 | 58 |
Nov 2023 54 | Nov 2023 | 54 |
Dec 2023 57 | Dec 2023 | 57 |
Feb 2024 58 | Feb 2024 | 58 |
Mar 2024 60 | Mar 2024 | 60 |
Sep 2024 61 | Sep 2024 | 61 |
Nov 2024 63 | Nov 2024 | 63 |
Feb 2025 57 | Feb 2025 | 57 |
Aug 2025 58 | Aug 2025 | 58 |
Sep 2025 58 | Sep 2025 | 58 |
Oct 2025 61 | Oct 2025 | 61 |
How Other Brands Compare
Tata Technologies is ranked first for NPS among its competitors. TCS (Tata Consultancy Services) and Infosys come in second and third, with Johnson Controls coming in at #4. Among those competitors, it is the third most valued company behind Infosys.
Tata Technologies |  Infosys |  Johnson Controls |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | 61 | 15 | -17 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $13.97B | $80.98B | $43.10B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tata Technologies NPS by Gender
Female customers rated Tata Technologies's NPS 77 points higher than Male customers.
Male
23
Tata Technologies's NPS was rated 23 by Male customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Female
100
Tata Technologies's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Tata Technologies NPS by Ethnicity
Tata Technologies's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Other -25 | Other | -25 |
Tata Technologies NPS by Age
Tata Technologies's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Tata Technologies NPS by Usage
Tata Technologies's NPS was rated the highest by customers who have used Tata Technologies's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years 100 | Over 10 Years | 100 |
Tata Technologies NPS vs. Competitors
Compared to its competitors, Tata Technologies's NPS is rated right above KPIT Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Tata Technologies | 61 |
 | KPIT Technologies | 50 |
| TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
 | Cyient | 15 |
 | Persistent | N/A |
 | Geometric Ltd | N/A |
| Johnson Controls | -17 |
Tata Technologies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Tata Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tata Technologies Customer Loyalty Score by Gender
Female customers rated Tata Technologies's Customer Loyalty score 20% higher than Male customers.
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Male
80%
Yes
Female
100%
Yes
Tata Technologies Customer Loyalty Score by Ethnicity
Tata Technologies's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
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78
out of 100
Asian or Pacific Islander
100
out of 100
Other
Tata Technologies Customer Loyalty Score by Age
Tata Technologies's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 100% | 31-35 | 100% |
51-55 70% | 51-55 | 70% |
Tata Technologies Customer Loyalty Score by Usage
Tata Technologies's Customer Loyalty score was rated the highest by customers who have used Tata Technologies's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Tata Technologies Customer Loyalty Score by Industry
Tata Technologies's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tata Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Tata Technologies's Customer Loyalty score is rated right above KPIT Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata Technologies | 83% |
| KPIT Technologies | 83% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| Cyient | 77% |
| Johnson Controls | 71% |
| Persistent | N/A |
| Geometric Ltd | N/A |
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Tata Technologies Product Quality
4.4/5
Tata Technologies has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Tata Technologies Product Information
Tata Technologies’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Tata Technologies's product the highest. Reviewers from the Automotive and Transportation industry rated Tata Technologies the lowest at 3.8.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
Manufacturing
Quick Insights into Tata Technologies Product Quality
Tata Technologies's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked Tata Technologies Product Quality the Highest
Ranked Tata Technologies Product Quality the Lowest
Tata Technologies Product Quality Score by Gender
Female customers rated Tata Technologies's Product Quality score 0.9 stars higher than Male customers.
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Male
4.1/5
Female
5/5
Tata Technologies Product Quality Score by Ethnicity
Tata Technologies's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.5 | Other | 4.5 |
Tata Technologies Product Quality Score by Age
Tata Technologies's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 5 | 31-35 | 5 |
51-55 3.8 | 51-55 | 3.8 |
Tata Technologies Product Quality Score by Usage
Tata Technologies's Product Quality score was rated the highest by customers who have used Tata Technologies's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Tata Technologies Product Quality Score by Industry
Tata Technologies's Product Quality score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tata Technologies Product Quality vs. Competitors
Compared to its competitors, Tata Technologies's Product Quality score is rated right above KPIT Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata Technologies | 4.4/5 |
| KPIT Technologies | 4.1/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Cyient | 3.4/5 |
| Johnson Controls | 3.1/5 |
| Persistent | N/A |
| Geometric Ltd | N/A |
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Tata Technologies Pricing
Tata Technologies ROI & Value For Money
4.4/5
Tata Technologies has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Tata Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Tata Technologies.
Quick Insights into Tata Technologies ROI
Tata Technologies's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Tata Technologies ROI the Highest
Ranked Tata Technologies ROI the Lowest
Tata Technologies ROI Score by Gender
Female customers rated Tata Technologies's ROI score 0.4 stars higher than Male customers.
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Male
4.4/5
Female
4.8/5
Tata Technologies ROI Score by Ethnicity
Tata Technologies's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.4 | Other | 4.4 |
Tata Technologies ROI Score by Age
Tata Technologies's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
31-35 5 | 31-35 | 5 |
51-55 4.1 | 51-55 | 4.1 |
Tata Technologies ROI Score by Usage
Tata Technologies's ROI score was rated the highest by customers who have used Tata Technologies's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Tata Technologies ROI Score by Industry
Tata Technologies's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tata Technologies Pricing vs. Competitors
Compared to its competitors, Tata Technologies's ROI score is rated right above KPIT Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata Technologies | 4.4/5 |
| KPIT Technologies | 4.1/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Cyient | 3.7/5 |
| Johnson Controls | 3/5 |
| Persistent | N/A |
| Geometric Ltd | N/A |
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Tata Technologies Customer Satisfaction (CSAT)
Tata Technologies Customer Satisfaction (CSAT) Score
94 / 100
Tata Technologies has an overall Customer Satisfaction score of 94 rated by its users and customers.
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Very Satisfied
58%
Satisfied
36%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tata Technologies Customer Satisfaction
Tata Technologies's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Asian or Pacific Islander customers.
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Ranked Tata Technologies Customer Satisfaction the Highest
Ranked Tata Technologies Customer Satisfaction the Lowest
Tata Technologies Customer Satisfaction Score by Gender
Tata Technologies's Customer Satisfaction score was rated 87 by Male customers on Comparably.
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87 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 49% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Tata Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Tata Technologies' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Tata Technologies' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Tata Technologies Customer Satisfaction Score by Age
Tata Technologies's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Tata Technologies Customer Satisfaction Score by Usage
Tata Technologies's Customer Satisfaction score was rated 100 points by customers who have used Tata Technologies's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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Tata Technologies Customer Satisfaction Score by Industry
Tata Technologies's Customer Satisfaction score was rated 80 points by Tech industry customers.
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}Tata Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Tata Technologies's Customer Satisfaction score is rated right above Infosys, and is preceded by KPIT Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KPIT Technologies | 100% |
| Tata Technologies | 94% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Cyient | 64% |
| Johnson Controls | 52% |
| Persistent | 0% |
| Geometric Ltd | 0% |
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Tata Technologies Customer Service
4.4/5
Tata Technologies has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Tata Technologies's Customer Service
Address
41050 W. Eleven Mile Road, 48375
Website
https://www.tatatechnologies.com
Phone Number
2484261482
Quick Insights into Tata Technologies Customer Service
Tata Technologies's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 51-55.
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Ranked Tata Technologies Customer Service the Highest
Ranked Tata Technologies Customer Service the Lowest
Tata Technologies Customer Service Score by Gender
Female customers rated Tata Technologies's Customer Service score 0.4 stars higher than Male customers.
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Male
4.4/5
Female
4.8/5
Tata Technologies Customer Service Score by Ethnicity
Tata Technologies's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.2 | Other | 4.2 |
Tata Technologies Customer Service Score by Age
Tata Technologies's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
31-35 4.8 | 31-35 | 4.8 |
51-55 4 | 51-55 | 4 |
Tata Technologies Customer Service Score by Usage
Tata Technologies's Customer Service score was rated the highest by customers who have used Tata Technologies's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tata Technologies Customer Service Score by Industry
Tata Technologies's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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Tata Technologies Customer Service vs. Competitors
Compared to its competitors, Tata Technologies's Customer Service score is rated right above KPIT Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Technologies | 4.4/5 |
| KPIT Technologies | 4.1/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Infosys | 3.8/5 |
| Cyient | 3.7/5 |
| Johnson Controls | 3/5 |
| Persistent | N/A |
| Geometric Ltd | N/A |
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Tata Technologies as an Employer
4.1/5
Tata Technologies has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Tata Technologies scored a 61 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Tata Technologies would recommend the brand to a friend. ENPS measures how likely Tata Technologies employees would recommend working at Tata Technologies to a friend.
Net Promoter Score
61
NPS Score
| 73% | Promoters |
|---|---|
| 15% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 51% | Promoters |
|---|---|
| 25% | Passive |
| 24% | Detractors |
