-5
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
TD Canada Trust
Marketing or Exec? Claim Your Free Account
About TD Canada Trust's Brand
TD Canada Trust is a financial company focused on personal banking services. Among its major competitors, TD Canada Trust is ranked in 4th place for NPS while Rbc is 1st, and Scotiabank is 2nd.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
TD Canada Trust Ranking
- #4 / 4 of its competitors
TD Canada Trust NPS
TD Canada Trust's Net Promoter Score (NPS) is a -5 with 33% Promoters, 29% Passives, and 38% Detractors. Net Promoter Score tracks whether TD Canada Trust's customers would recommend using the product based on a scale of -100 to 100.
TD Canada Trust Overall NPS
| 33% | Promoters |
|---|---|
| 29% | Passives |
| 38% | Detractors |
TD Canada Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 9 | Feb 2023 | 9 |
May 2023 8 | May 2023 | 8 |
Sep 2023 13 | Sep 2023 | 13 |
Nov 2023 6 | Nov 2023 | 6 |
Dec 2023 4 | Dec 2023 | 4 |
Jan 2024 -1 | Jan 2024 | -1 |
Apr 2024 5 | Apr 2024 | 5 |
May 2024 5 | May 2024 | 5 |
Jul 2024 0 | Jul 2024 | 0 |
Nov 2024 -5 | Nov 2024 | -5 |
Jan 2026 -4 | Jan 2026 | -4 |
How Other Brands Compare
TD Canada Trust is ranked #4 for NPS among its competitors. Rbc and Scotiabank come in first and second, with Td Bank coming in at third.
TD Canada Trust |  Rbc |  Td Bank |  Scotiabank | |
| Global Ranking | #- | #897 | #- | #- |
| NPS | -5 | 24 | 15 | 16 |
| Valuation Updated every 24 hours for public companies | - | $123.84B | $121.22B | $68.70B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TD Canada Trust NPS vs. Competitors
Compared to its competitors, TD Canada Trust's NPS is rated right above Nova, and is preceded by Td Bank.
| COMPANY | NPS Score | |
|---|---|---|
| Rbc | 24 |
| Scotiabank | 16 |
| Td Bank | 15 |
| TD Canada Trust | -5 |
 | Nova | -33 |
TD Canada Trust Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of TD Canada Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TD Canada Trust Customer Loyalty vs. Competitors
Compared to its competitors, TD Canada Trust's Customer Loyalty score is rated right above Td Bank, and is preceded by Scotiabank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rbc | 82% |
| Scotiabank | 81% |
| TD Canada Trust | 81% |
| Td Bank | 76% |
| Nova | 10% |
Unlock TD Canada Trust Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TD Canada Trust Customer Loyalty vs. Competitors data and gain insights into your customers today.
TD Canada Trust Product Quality
3.6/5
TD Canada Trust has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock TD Canada Trust's overall Product Quality score rated by its users and customers.
TD Canada Trust Product Information
TD Canada Trust’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.tdcanadatrust.com
- Company Size
- 10,000+ Employees
TD Canada Trust Product Quality vs. Competitors
Compared to its competitors, TD Canada Trust's Product Quality score is rated right above Nova, and is preceded by Td Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rbc | 3.7/5 |
| Scotiabank | 3.6/5 |
| Td Bank | 3.6/5 |
| TD Canada Trust | 3.6/5 |
| Nova | 2.5/5 |
Unlock TD Canada Trust Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TD Canada Trust Product Quality vs. Competitors data and gain insights into your customers today.
TD Canada Trust Pricing
TD Canada Trust ROI & Value For Money
3.3/5
TD Canada Trust has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TD Canada Trust's overall ROI score rated by its users and customers.
TD Canada Trust Pricing vs. Competitors
Compared to its competitors, TD Canada Trust's ROI score is rated right above Nova, and is preceded by Scotiabank.
| COMPANY | Pricing Score | |
|---|---|---|
| Td Bank | 3.7/5 |
| Rbc | 3.7/5 |
| Scotiabank | 3.7/5 |
| TD Canada Trust | 3.3/5 |
| Nova | 3/5 |
Unlock TD Canada Trust ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TD Canada Trust ROI vs. Competitors data and gain insights into your customers today.
TD Canada Trust Customer Satisfaction (CSAT)
TD Canada Trust Customer Satisfaction (CSAT) Score
69 / 100
TD Canada Trust has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TD Canada Trust Customer Satisfaction vs. Competitors
Compared to its competitors, TD Canada Trust's Customer Satisfaction score is rated right above Nova, and is preceded by Scotiabank.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rbc | 75% |
| Td Bank | 71% |
| Scotiabank | 70% |
| TD Canada Trust | 69% |
| Nova | 50% |
Unlock TD Canada Trust Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TD Canada Trust Customer Satisfaction vs. Competitors data and gain insights into your customers today.
TD Canada Trust Customer Service
3.3/5
TD Canada Trust has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock TD Canada Trust's overall Customer Service score rated by its users and customers.
About TD Canada Trust's Customer Service
Address
M5K 1A2 Canada
Website
http://www.tdcanadatrust.com
Phone Number
(800) 465-5463
TD Canada Trust Customer Service vs. Competitors
Compared to its competitors, TD Canada Trust's Customer Service score is rated right above Nova, and is preceded by Scotiabank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Td Bank | 3.8/5 |
| Rbc | 3.7/5 |
| Scotiabank | 3.7/5 |
| TD Canada Trust | 3.3/5 |
| Nova | 3/5 |
Unlock TD Canada Trust Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full TD Canada Trust Customer Service vs. Competitors data and gain insights into your customers today.
TD Canada Trust as an Employer
Consumer vs. Employees
TD Canada Trust scored a -5 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of TD Canada Trust would recommend the brand to a friend. ENPS measures how likely TD Canada Trust employees would recommend working at TD Canada Trust to a friend.
Net Promoter Score
-5
NPS Score
| 33% | Promoters |
|---|---|
| 29% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 48% | Promoters |
|---|---|
| 21% | Passive |
| 31% | Detractors |
