telenor NPS & Customer Reviews

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telenor

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telenor

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About telenor's Brand

Telenor is a telecommunications company focused on mobile communication, fixed line communication, and TV-based activities. Among its major competitors, telenor is ranked in 5th place for NPS while SoftBank Group is 1st, and Jazz is 2nd.Their current market cap is $43.28B

Brand at a Glance

80%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.3/5

Customer Service

telenor Ranking

^#4 / 4 of its competitors

telenor NPS

telenor's Net Promoter Score (NPS) is a 7 with 39% Promoters, 29% Passives, and 32% Detractors. Net Promoter Score tracks whether telenor's customers would recommend using the product based on a scale of -100 to 100.

telenor Overall NPS

NPS

39%	Promoters
29%	Passives
32%	Detractors

telenor NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 -5	Sep 2023	-5
Oct 2023 0	Oct 2023	0
Nov 2023 -3	Nov 2023	-3
Dec 2023 0	Dec 2023	0
Jan 2024 -1	Jan 2024	-1
Feb 2024 3	Feb 2024	3
Mar 2024 6	Mar 2024	6
Apr 2024 9	Apr 2024	9
Jul 2024 10	Jul 2024	10
Aug 2024 10	Aug 2024	10
Oct 2024 8	Oct 2024	8
Nov 2025 7	Nov 2025	7

How Other Brands Compare

telenor is ranked #4 for NPS among its competitors. SoftBank Group and Orange come in first and second, with Jio coming in at third. Among those competitors, it is the lowest valued company.

	telenor	Jio	Orange	SoftBank Group
Global Ranking	#-	#793	#-	#-
NPS	7	20	29	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$43.28B	-	$32.86B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

telenor NPS by Gender

Male customers rated telenor's NPS 1 points higher than Female customers.

Male

telenor's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

-1

telenor's NPS was rated -1 by Female customers on Comparably.

28%

Promoters

43%

Passives

29%

Detractors

telenor NPS by Ethnicity

telenor's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 17	Asian or Pacific Islander	17
Other 0	Other	0

telenor NPS by Age

telenor's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

100

Summary

Age

Promoters

Passives

Detractors

18-25

12%

25%

63%

36-40

67%

33%

telenor NPS by Usage

telenor's NPS was rated the highest by customers who have used telenor's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 16	1 to 2 Years	16
2 to 5 Years -100	2 to 5 Years	-100
5 to 10 Years 60	5 to 10 Years	60

telenor NPS vs. Competitors

Compared to its competitors, telenor's NPS is rated right above Harris CapRock Communications, and is preceded by Jio.

COMPANY		NPS Score
	SoftBank Group	100
	Jazz	57
	Orange	29
	Jio	20
	telenor	7
	Harris CapRock Communications	N/A
	KCOM Group	N/A
	Telefonica	-7
	TDC AS	-100

telenor Customer Reviews

Out of the 2 telenor customer reviews 1 was positive and 1 was constructive. telenor customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

telenor Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of telenor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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80%

20%

telenor Customer Loyalty Score by Gender

Female customers rated telenor's Customer Loyalty score 14% higher than Male customers.

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Male

73%

Yes

Female

87%

Yes

telenor Customer Loyalty Score by Ethnicity

telenor's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

out of 100

Other

telenor Customer Loyalty Score by Age

telenor's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
36-40 70%	36-40	70%

telenor Customer Loyalty Score by Usage

telenor's Customer Loyalty score was rated the highest by customers who have used telenor's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	70%
2 to 5 Years	70%
5 to 10 Years	100%

telenor Customer Loyalty Score by Industry

telenor's Customer Loyalty score was rated 55% by Tech industry customers.

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Tech	55%

telenor Customer Loyalty vs. Competitors

Compared to its competitors, telenor's Customer Loyalty score is rated right above Jazz, and is preceded by Orange.

COMPANY		Customer Loyalty Score
	SoftBank Group	100%
	TDC AS	100%
	Jio	87%
	Telefonica	83%
	Orange	82%
	telenor	80%
	Jazz	76%
	Harris CapRock Communications	N/A
	KCOM Group	N/A

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telenor Product Quality

3.6/5

telenor has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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telenor Product Information

telenor’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated telenor's product the highest.

Website: http://www.telenor.com

Company Size: 10,000+ Employees

Industry

Tech

Enterprise

Small Business Services

Quick Insights into telenor Product Quality

telenor's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used telenor's products/services for 2 to 5 Years.

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Ranked telenor Product Quality the Highest

36-40	5
5 to 10 Years	4.4
Tech	4.2

Ranked telenor Product Quality the Lowest

Asian or Pacific Islander	3.7
18-25	3.2
2 to 5 Years	2.6

telenor Product Quality Score by Gender

Female customers rated telenor's Product Quality score 0.1 stars higher than Male customers.

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Male

3.8/5

Female

3.9/5

telenor Product Quality Score by Ethnicity

telenor's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 3.8	Other	3.8

telenor Product Quality Score by Age

telenor's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.2	18-25	3.2
36-40 5	36-40	5

telenor Product Quality Score by Usage

telenor's Product Quality score was rated the highest by customers who have used telenor's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.3
2 to 5 Years	2.6
5 to 10 Years	4.4

telenor Product Quality Score by Industry

telenor's Product Quality score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

telenor Product Quality vs. Competitors

Compared to its competitors, telenor's Product Quality score is rated right above Telefonica, and is preceded by Jazz.

COMPANY		Product Quality Score
	SoftBank Group	5/5
	Orange	3.8/5
	Jio	3.8/5
	Jazz	3.7/5
	telenor	3.6/5
	Telefonica	3.5/5
	TDC AS	1.5/5
	Harris CapRock Communications	N/A
	KCOM Group	N/A

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telenor Pricing

telenor ROI & Value For Money

3.4/5

telenor has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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telenor Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into telenor ROI

telenor's ROI score was rated highest by customers ages 36-40, and rated lowest by customers who have used telenor's products/services for 2 to 5 Years.

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Ranked telenor ROI the Highest

36-40	4.5
5 to 10 Years	4.1
Female	3.6

Ranked telenor ROI the Lowest

Male	2.7
18-25	2.5
2 to 5 Years	1.8

telenor ROI Score by Gender

Female customers rated telenor's ROI score 0.9 stars higher than Male customers.

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Male

2.7/5

Female

3.6/5

telenor ROI Score by Ethnicity

telenor's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 3.3	Other	3.3

telenor ROI Score by Age

telenor's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 2.5	18-25	2.5
36-40 4.5	36-40	4.5

telenor ROI Score by Usage

telenor's ROI score was rated the highest by customers who have used telenor's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	3.1
2 to 5 Years	1.8
5 to 10 Years	4.1

telenor ROI Score by Industry

telenor's ROI score was rated 2.6 stars by Tech industry customers.

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Tech	2.6

telenor Pricing vs. Competitors

Compared to its competitors, telenor's ROI score is rated right above TDC AS, and is preceded by Telefonica.

COMPANY		Pricing Score
	SoftBank Group	5/5
	Jio	3.6/5
	Jazz	3.6/5
	Orange	3.5/5
	Telefonica	3.5/5
	telenor	3.4/5
	TDC AS	1.5/5
	Harris CapRock Communications	N/A
	KCOM Group	N/A

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telenor Customer Satisfaction (CSAT)

telenor Customer Satisfaction (CSAT) Score

69 / 100

telenor has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied	34%
Satisfied	35%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	6%
Very Dissatisfied	6%

Very Satisfied

34%

Satisfied

35%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into telenor Customer Satisfaction

telenor's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.

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Ranked telenor Customer Satisfaction the Highest

36-40	100%
5 to 10 Years	100%
Female	100%

Ranked telenor Customer Satisfaction the Lowest

18-25	75%
Asian or Pacific Islander	67%
Male	67%

telenor Customer Satisfaction Score by Gender

Female customers rated telenor's Customer Satisfaction score 33 points higher than Male customers.

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67 / 100

Male

	Very Satisfied	67%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	11%

100 / 100

Female

	Very Satisfied	14%
	Satisfied	86%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

telenor Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
67%
Other
89%

CSAT according to Asian or Pacific Islander

telenor's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.

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67 / 100

Very Satisfied	50%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

50%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

16%

CSAT according to Other

telenor's Customer Satisfaction (CSAT) score was rated 89% according to Other users and customers.

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89 / 100

Very Satisfied	33%
Satisfied	56%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

56%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

telenor Customer Satisfaction Score by Age

telenor's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

75%

36-40

100%

telenor Customer Satisfaction Score by Usage

telenor's Customer Satisfaction score was rated the highest by customers who have used telenor's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	83
5 to 10 Years	100

telenor Customer Satisfaction Score by Industry

telenor's Customer Satisfaction score was rated 75 points by Tech industry customers.

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{
	"title": "telenor Customer Satisfaction Score by Industry",
	"text": "telenor's Customer Satisfaction score was rated 75 points by Tech industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "telenor's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 75
		}
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Tech	75

telenor Customer Satisfaction vs. Competitors

Compared to its competitors, telenor's Customer Satisfaction score is rated right above Telefonica, and is preceded by Jio.

COMPANY		Customer Satisfaction (CSAT) Score
	SoftBank Group	100%
	Orange	87%
	Jio	76%
	telenor	68%
	Telefonica	67%
	Jazz	60%
	TDC AS	0%
	Harris CapRock Communications	0%
	KCOM Group	0%

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telenor Customer Service

3.3/5

telenor has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About telenor's Customer Service

Address

Snarøyveien 30, N-1360, Forney, TX United States of America

Website

http://www.telenor.com

Quick Insights into telenor Customer Service

telenor's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers who have used telenor's products/services for 2 to 5 Years.

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Ranked telenor Customer Service the Highest

36-40	4.6
5 to 10 Years	4.1
Female	3.6

Ranked telenor Customer Service the Lowest

Male	2.9
18-25	2.4
2 to 5 Years	1.5

telenor Customer Service Score by Gender

Female customers rated telenor's Customer Service score 0.7 stars higher than Male customers.

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Male

2.9/5

Female

3.6/5

telenor Customer Service Score by Ethnicity

telenor's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 3.2	Other	3.2

telenor Customer Service Score by Age

telenor's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 2.4	18-25	2.4
36-40 4.6	36-40	4.6

telenor Customer Service Score by Usage

telenor's Customer Service score was rated the highest by customers who have used telenor's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	3.7
2 to 5 Years	1.5
5 to 10 Years	4.1

telenor Customer Service Score by Industry

telenor's Customer Service score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

telenor Customer Service vs. Competitors

Compared to its competitors, telenor's Customer Service score is rated right above TDC AS, and is preceded by Telefonica.

COMPANY		Customer Service Score
	SoftBank Group	5/5
	Orange	3.7/5
	Jio	3.6/5
	Jazz	3.5/5
	Telefonica	3.5/5
	telenor	3.3/5
	TDC AS	1.5/5
	Harris CapRock Communications	N/A
	KCOM Group	N/A

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telenor as an Employer

4.5/5

telenor has a 4.5/5 stars for its overall company culture rated by their employees

top

20%

CEO of telenor

Sigve Brekke

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

telenor scored a 7 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of telenor would recommend the brand to a friend. ENPS measures how likely telenor employees would recommend working at telenor to a friend.

Net Promoter Score

NPS Score

39%	Promoters
29%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

58%	Promoters
13%	Passive
29%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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